To Whom It May Concern,This is truly an unfortunatesituationUnfortunately it is easy to make assumptions withouthaving all the factsThe facts of this situation are: The customer bought the [redacted] in “AS WARRANTY condition on 01-14- He drove his vehicle miles over a week period when he first reported an issue with it and brought it back to us for a mechanic to inspectAt that time, we had his vehicle inspected by a mechanic and it was determined that the engine had blownWe then replaced the engine at no cost to the customerThe customer picked up his vehicle on Friday, 03-13-and the following Monday morning reported that the “check engine” light had come onImmediately we responded and told him to stop driving the vehicle and bring it to be reinspectThe customer chose to continue using his vehicle for the rest of the week and then reported to us the following Sunday that it was losing powerUpon inspection of his vehicle it was determined that a sensor had gone bad and had his vehicle been brought in immediately as we had asked, the damage could have been prevented.Although this is an unfortunatecircumstance for everyone involved, the customer is fully responsiblefor the new damage to his vehicleWith that said, we have tried toreach out to the customer to come to some sort of resolution eventhough we are not under any obligation to do so but have been metwith nothing but resistanceWe are a small, family-owned andoperated business that has been in this community for a long time andcare deeply about our customers no matter what their background orcircumstance isTo find out more about buying an “ASIS” vehicle please visit, [redacted]
To Whom It May Concern,This is truly an unfortunatesituationUnfortunately it is easy to make assumptions withouthaving all the factsThe facts of this situation are: The customer bought the [redacted] in “AS WARRANTY condition on 01-14- He drove his vehicle miles over a week period when he first reported an issue with it and brought it back to us for a mechanic to inspectAt that time, we had his vehicle inspected by a mechanic and it was determined that the engine had blownWe then replaced the engine at no cost to the customerThe customer picked up his vehicle on Friday, 03-13-and the following Monday morning reported that the “check engine” light had come onImmediately we responded and told him to stop driving the vehicle and bring it to be reinspectThe customer chose to continue using his vehicle for the rest of the week and then reported to us the following Sunday that it was losing powerUpon inspection of his vehicle it was determined that a sensor had gone bad and had his vehicle been brought in immediately as we had asked, the damage could have been prevented.Although this is an unfortunatecircumstance for everyone involved, the customer is fully responsiblefor the new damage to his vehicleWith that said, we have tried toreach out to the customer to come to some sort of resolution eventhough we are not under any obligation to do so but have been metwith nothing but resistanceWe are a small, family-owned andoperated business that has been in this community for a long time andcare deeply about our customers no matter what their background orcircumstance isTo find out more about buying an “ASIS” vehicle please visit, [redacted]