Auto Cervicio Marin

Upon review of this account, we found the following. Ms. [redacted], came into the Arden salon and notified us that she no longer wanted to stay on our stay and save program. At that time she turned in a cancellation notice to our salon on 7/20/15 along with paying for the month of August; the full...

month's dues which is the cancellation policy. This makes August the final month to use the vip services. When a client returns from a stay and save program and wants to cancel they do need to pay for the final months dues in full; which Ms. [redacted] did do. However, when her account was later reviewed with our billing company, we saw that she was past due for her July payment of $5, and that she had a $15 return item late fee also. This is the $20 that was outstanding and needed to be paid either in the salon or through our billing company before we could issue the Stay and Save credit in the form of $160 Bonus Bucks, which can be used to buy more services or product. Upon review today we see that she paid the $20 through our billing company and then again in the salon on 8/21/15. We have gone ahead and issued an "in store" credit for the $20 that was paid on 8/21/15. We will not issue a refund on the remaining tans on the account, as all sales are final; as per company policy. Ms. [redacted] will have access to both the $20 Prepaid In salon credit, as well as, the $160 Bonus Bucks. Both can be used to purchase product and services within the salon. We apologize for any confusion in this situation, and any inconvience; and hope this clears up all questions in regards to the account. We look forward to continuing to serve Ms. [redacted]'s tanning needs.

I am rejecting this response because:Regardless of a contract,  I did not get because they didnt have a copy machine, 6 months later I an suppose to remember the cancel policy? I asked the lady at the desk a month prior and was never told I had to sign.  This should have been explained to me.  As a good business practiice.  Other than a  6 month old contract, they should better explain the cancel process and tell people that a signed cancellation is needed.  I work in customer service and own a business and I would NEVER treat a customer like they  treated me. Even taunting me! The fact that they had the opportunity to tell me  the cancellation process  and DIDNT is bad business. they rely on the ignorance of the customer and its basically if you dont ask about cancelling they dont tell you.