In Response to this complaint We at Auto Clinic tried to assure the customer after a forty-five minute conversation that there was no one in his vehicle other than the manager and the customer was in the office monitoring the repair the whole time
***, the shop manager pulled vehicle in
and lifted on the car lift where the vehicle remained the whole forty minutes of repairWe also checked video surveillance which was directly monitoring the vehicle the whole time
Further, directly at eye level, plain to see and very legible is a sign at the service counter which states, " NOT RESPONSIBLE FOR LOST OR STOLEN PROPERTY LEFT INSIDE VEHICLES ". The customer did not express complaint until vehicle was
off premises for over hrsWe at Auto Clinic would never steal anything We totally deny all allegations in this complaint
Auto Clinic: 10/01/2015 On June 25th 2015, Mr. [redacted] brought his 2004 Lexus to Auto Clinic with a brake pulsation problem.A brake inspection was performed resulting in all four calipers rusted and seized. The break pads were worn on one...
side only.The rotors were pitted and rusted and so I called Mr. [redacted] and explained to him the problem with the brake system. Mr. [redacted] approved and agreed to do a four wheel brake service. Due to the severity of the rust and corrosion, Mr. [redacted] agreed to re-manufactured calipers, new rotors and new break pads. I concluded that all the brake parts had to be replaced in order for the brake system to work in proper condition. I saved all the parts that we replaced and Mr. [redacted] was given the old pads and rotors. I told Mr. [redacted] that if he wanted to keep the calipers he would have to pay the core deposit which is charged to Auto Clinic to insure return of the caliper cores. Mr. [redacted] denied to keep the calipers due to the extra cost. In my professional opinion the work that was done was warranted due to the severity of the rust and corrosion of the break system. The original quote was more expensive due to the price of OEM parts. Mr. [redacted] agreed to after-market break parts due to the cost being much less.In order for Auto Clinic to stand behind the break job that was performed all parts had to be changed. As a professional and licensed repair facility brakes are a safety issue and the proper repair is necessary due to liability issues. Please feel free to contact me if you have any questions at ###-###-#### Sincerely, [redacted] Mechanic, Auto Clinic Engine and Body Works.
In Response to this complaint We at Auto Clinic tried to assure the customer after a forty-five minute conversation that there was no one in his vehicle other than the manager and the customer was in the office monitoring the repair the whole time
***, the shop manager pulled vehicle in
and lifted on the car lift where the vehicle remained the whole forty minutes of repairWe also checked video surveillance which was directly monitoring the vehicle the whole time
Further, directly at eye level, plain to see and very legible is a sign at the service counter which states, " NOT RESPONSIBLE FOR LOST OR STOLEN PROPERTY LEFT INSIDE VEHICLES ". The customer did not express complaint until vehicle was
off premises for over hrsWe at Auto Clinic would never steal anything We totally deny all allegations in this complaint
Auto Clinic: 10/01/2015 On June 25th 2015, Mr. [redacted] brought his 2004 Lexus to Auto Clinic with a brake pulsation problem.A brake inspection was performed resulting in all four calipers rusted and seized. The break pads were worn on one...
side only.The rotors were pitted and rusted and so I called Mr. [redacted] and explained to him the problem with the brake system. Mr. [redacted] approved and agreed to do a four wheel brake service. Due to the severity of the rust and corrosion, Mr. [redacted] agreed to re-manufactured calipers, new rotors and new break pads. I concluded that all the brake parts had to be replaced in order for the brake system to work in proper condition. I saved all the parts that we replaced and Mr. [redacted] was given the old pads and rotors. I told Mr. [redacted] that if he wanted to keep the calipers he would have to pay the core deposit which is charged to Auto Clinic to insure return of the caliper cores. Mr. [redacted] denied to keep the calipers due to the extra cost. In my professional opinion the work that was done was warranted due to the severity of the rust and corrosion of the break system. The original quote was more expensive due to the price of OEM parts. Mr. [redacted] agreed to after-market break parts due to the cost being much less.In order for Auto Clinic to stand behind the break job that was performed all parts had to be changed. As a professional and licensed repair facility brakes are a safety issue and the proper repair is necessary due to liability issues. Please feel free to contact me if you have any questions at ###-###-#### Sincerely, [redacted] Mechanic, Auto Clinic Engine and Body Works.