Auto Collision and Glass Reviews (%countItem)
Auto Collision and Glass Rating
Address: 2401 Stringtown Rd, Grove City, Ohio, United States, 43123-3080
Monday:
08:00 AM - 06:00 PM
Tuesday:
08:00 AM - 06:00 PM
Wednesday:
08:00 AM - 06:00 PM
Thursday:
08:00 AM - 06:00 PM
Friday:
08:00 AM - 06:00 PM
Saturday:
Sunday:
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+1 (614) 871-9999 |
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I had dropped my car off for repair "a new bumper, tail light, side door, and a scratch, on right driver door on july 22 2019, I have a 2018 Honda accord the color is white orchid pearl . They called me to come get the car unfortunately the car did not match so they continue to hold the car they called me back a second time color still did not match. We are on the third try they obviously just cannot seem to get the paint color right I was told I would get my car back in 3 days. it is almost been a month now and they are on their third try this is quite annoying to me that they cannot get the paint to match I have addressed my concerns for some reason they keep trying to make me think that the color does match when clearly it doesn't then when you bring it to their attention and show them exactly what you're talking about then they say oh I see we will fix the car we'll call you in a couple days. I was last there on August 9th and I was told that my car would be done by Monday August 12th or no later than Tuesday the 13th, it is now the 16th and I still do not have my car this is very upsetting to me. I take pride in my vehicle and I just want the color to be right!
Customer had the vehicle picked up on Saturday, August 17th. Both, husband and wife seemed happy about the paint match.
Both told me that color matches and they're happy with the repairs. At this time, I believe that this particular complaint is relevant unless customer thinks otherwise.
Precise Car Rental's vehicle which was loaned out to the customer for personal use while their car is being worked on was turned back in same day.
One thing though; after the vehicle was released back in customer's hands, Mrs. called to inform us about missing AC vent mounted air freshener which she paid $10 for.
I told her that I'll look for it in our detail bay. I've looked then and another time today, Monday August 19th. I and my detail tech could not locate it and would happily reimburse the customer for the replacement air freshener replacement.
Thanks!
This is a problem that began when Brittany M from *** Auto and glass solicited my business for repair work that was needed after a car accident on 01/16/19. She obtained my information from the police report. She called me and stated that she would cover my $500 deductible and help with a rental car arrangements. At that time I questioned her why she would help and pointed out that *** Auto and Glass was not a preferred vendor of my insurance company. She reassured me that they were in line with any other company and she would not make promises she could not keep because they would lose their license if a claim was made though the Revdex.com. So with her detailed explanation I felt that this would be a company that I could trust. I agreed at that time to release my vehicle to *** Auto and Glass after her urging that the current storage facility, *** was overcharging me with their fee of $35.00 a day and I had to move fast. I also expressed the desire to see my car fixed and not totaled if they could help in any way with that I would appreciate it. She assured me as soon as it hit their lot they would be able to look at it and tell me even before the insurance adjuster arrived.
The next day on 01/18 at 9 am I received another phone call from *** Auto and Glass. I picked up right away thinking that they had been able to look at my car. However this was not the case. It was another person named Bill trying to solicite my business again with promises. I stopped Bill at that point and stated you already have my car and I am waiting on someone to call me with the assessment. I expressed how disappointed I was to see that they were this disorganized. He assured me they would jump right on this and have an answer for me soon. After waiting for a few more hours with no reply from anyone I once again contacted Brittany on 01/18 at 1:14 pm. At this time she informed me it was borderline totaled but they were going to try and save the vehicle. This is how it stayed until our insurance adjuster reviewed the damages to the car on 01/23. He claimed the car was a total loss due to the damages. In addition to that there was extensive damages to the inside of the car. Somehow a window was rolled down and from 01/17 to the current time rain and snow had been entering the car and there was a least of inch of water, warping to dash, and the seats were saturated with moister. This to me was very alarming considering Brittney from *** Auto and Glass stated that they were going to do everything in their power to try and save the car because they wanted the work just as much as I wanted my car repaired. *** Auto and Glass did not have any such intentions - They did not even put a piece of plastic over the window. Also having conversations with with my insurance agent adjuster discovered also that they were charging me excessive fees. The fees were were - $35/day storage (yes this is the same amount that she called *** out on), $35 clean up fee (not sure what this is, they did not even put plastic over my window), $275 admin fee (typical fee for this is $125) then marked up the original tow bill from *** from $155 to $193, then also charged another $328 to tow it to there facility. I did call Brittney back and expressed my disappointment then hung up the phone. She then started to text numerous times times stating that my adjuster was full of lies and he was a spiteful man and that they reported him and that she was the honest and nice person. At that time I did leave a detailed review on google for others to read, as I do not want this to happen to anyone else. My car was to be picked up on Friday 01/25 am. However once the tow truck arranged by my insurance company arrived the approved charges were not the same as they had notified my insurance company with thus delaying the car to be picked up again and adding more days of storage until Monday 01/28. At this point my insurance adjuster was involved again. This is his notes to me...
I have confirmation that your 2012 GMC Terrain was picked yesterday from Auto Collision and Glass.
As per on conversation on Thursday the 24th, your shop of choice is charging for uncustomary and unreasonable fees. The charges presented to me at the time of my inspection were the initial tow from *** Towing for $150, the second tow by Liberty Towing for $328.00 and $35 a day storage from the 17th of January. Jim at Auto Collision and Glass would not provide me with and invoice so that I could pay the charges in advance when I inspected your vehicle on Wednesday the 23rd. He actually requested that he be paid by ***, Our vendor. I now see why.
On that same day,I was notified by our vendor that the shop had added a $275 administrative fee, a $35.00 clean up fee and had marked up the initial tow of $150.00 by 25% ($37.50) and were seeking authorization for payment. While it is viewed that the administrative fee, which is the actions of opening a paper file, tagging the keys, paying for the previous towing charging, among other is the regular cost of business to service you, a mutual customer, we would cover a reasonable fee in the amount of $125. I also explained that a clean up fee was not performed and that the mark up on the tow could not be covered. The total of uncovered charges and fees is $ 222.50.
I called you shop of choice, Auto Collision and Glass and spoke with Jim, who is I believe the owner. He would not negotiate the charges. I authorized the pick up that same afternoon and I was assured that the vehicle would be picked up the following day, Friday, to avoid the additional storage fees over the weekend. It is unclear, but the car was not released and was picked up yesterday.
I have not received the final bill, but one of my team members authorized payment in the amount of $1268.75. It does appear that the admin charge was increased along with other fees. The untimely publication of your well written review on the internet appears to have aggravated the situation with your shop. I will, as per your request, provide you with a copy as soon as it is available.
You are a valued customer and I regret that you have had to experience this additional step brought on by the shop of your choosing. For this reason, we will not make additional adjustments and the delay the claim any further. I have attached the revised Valuation Report showing the deduction of $222.50 from the settlement of the claim.. The settlement breakdown is listed on the first page. Please remember that the taxes and DMV fees are reimbursable within 30 days of the settlement draft being issued. The value of the replacement vehicle must be equal or exceed the value of the vehicle to be able to recover the full tax amount.
Mrs. was promised by Brittany M that our shop will do all it takes to save her GMC Terrain from being a total loss when Mrs. was contacted via phone call. Soon as the vehicle arrived our facility, disabled with one window down we had members of our staff look at the damages and found that the GMC was a 100% total loss. There was absolutely no chance of getting insurance company to have that vehicle repaired. No matter how hard we’d try. Biggest issue was that impact to the front end caused engine damages which would take the threshold of the vehicle reach and pass 100% mark. There was nothing that we could do to get it not to total. It wouldn’t be our decision to have it totaled or repaired in the first place. Only insurance company could make that call. All we could do is to predict that repairing the vehicle would not be cost effective for the insurer. If it was our choice. We’d have all cars and trucks repaired.
As far as it goes for charging Allstate Insurance Company the fees. I don’t remember the name of the field adjuster that came out that day to inspect Mrs.’s GMC. All I know that he was not our regular adjuster and came here to help out of his regular service area. After presenting him with the fees he replied that our fees were higher than what he willing to pay and that we are overcharging him and his company. He said if we won’t lower our fees, he’d in return will charge Mrs. the remaining portion from her final payout. He also called Mrs. and told her that having her window open caused her vehicle to total.
Next time he called our shop to speak with me about having our fees lowered, I’ve asked him about his statement about the open window. Told him that if that was the only reason why the GMC was being totaled, that we could undo any damages caused by snow accumulation. Told him that we could have the vehicle completely cleaned out and detailed if it would save Mrs.’s Terrain. He told me that he never said that accumulated snow is what totaled it. In return to his statement of having him or his company charge more than usual. I’ve presented him with three more previous totaled vehicle files which were all insured with Allstate directly or one of Allstate branches and compared the fees on Mrs.’s claim. All four cases had same fees and all three previous ones have been paid OK by Allstate and none of those in the past were charged to insured’s or claimant’s payouts. I told him that charging Mrs. was his own choice and it’s not done because he had to but is done because he chose to. I told him that my fees are absolutely normal and maybe he not familiar with fees that local shops are charging. In return he had nothing to reply and just hung up the phone. Which just proved my point.
As to desired settlement of reimbursing $225.50 which was deducted from Mrs.’s settlement. We have done nothing wrong and only reason she was deducted is due to incompetence of the adjuster assisting the claim. I feel that Allstate should have a different associate look into this matter and fix the issue which is being caused by the member of their staff. Second. Allstate adjuster did not use an opportunity to pay and have Mrs.’s vehicle removed from our lot Friday, January 25th. Instead he had made his decision to have the vehicle picked up from us following Monday, January 28th and pay storage fees accordingly.
I personally feel sorry for Mrs.’s experience with this situation, having her Terrain totaled. But I would like to assure her that the core of this issue is Allstate’s field adjuster that had serviced her claim. His incompetence, lack of knowledge and awareness of standard rates of the area he was servicing that day had started this dispute between the customer and repair center. We stand by our work and actions and do not feel that my company had done anything wrong in this case. I’m truly sorry, Mrs. for your experience.
My vehicle was involved in an accident in December 2017 on my way into Columbus OH , I live 2 hours from Columbus . I have been in the collision industry for 25 years and have heard good things about this shop so I had the vehicle taken to this location for repair. Repair went well and timely , picked up the vehicle and there were only minor issues when I returned home. ( Wiring harness under left flare loose, shield under bumper had wrong rivets , 1 fog lamp not replaced ) Paint looked good , lines good. I advised shop of concerns and told them I would come in when I was in town. It was not until this past month I was able to take to the shop and the main reason I did was because now , 9 months later , the clearcoat was peeling off the grill and fender flare. Took the Jeep to the shop and showed them the issues , they agreed to take care of it while I was on a business trip . Left my Jeep on a Saturday and explained I would be back the following Wednesday and would need to pick it up , again I live over 2 hours away. They agreed. The only thing needing to be done was to sand the the affected parts and take care of the clearcoat issue as well replace the fog lamp as I had already taken care of the loose wiring harness. Went to shop on Wednesday to pick up , now all of a sudden my paint does not match on the fender (not being painted ) or left front door (also not being painted ) . As well ther was significant pin holes and modeling in the color of the left fender flare under the clearcoat. Again this should not have had color sprayed on it, there was no need. People in office refuse to deal with complaints and keep directing me to the painter , Sean. He is nice enough and knowledgeable however clearly overwhelmed with his work load and should not be customer facing. Explained my issues he agreed to take care of it but stated he could not have complete until Saturday. So at this point now I am stuck in Columbus for an additional 4 days AND have no vehicle to drive because my business trip is over and no rental vehicle. I agreed and said I will be in on Saturday morning. Go into shop Saturday morning , my Jeep is not even painted he was just getting ready to pull into the paint booth. He states "well I guess I can have it ready in a couple hours I will have to get coverage for my kids " Since I know the paint process etc I know better than to think for a minute that would have even been possible. I told him I will give until Monday morning. I mean what is a couple more days being away from home without a vehicle? Monday comes and I go to the shop about 4pm , Jeep is sitting outside "complete" . Grille , fender , flare all match each other BUT nothing else on the vehicle and NOW the left front door doesn't match the rest of the vehicle either because he blew color into that door. A very simple repair has turned into a nightmare. I now have a nice vehicle that looks like a patchwork quilt. Clearly he is putting color on the vehicle rather than just clear and nothing matches the adjacent panel. I asked for some touch up paint for a couple rock chips , he provided this , however I cannot use it because you guessed it it is WAY too dark and will make my vehicle look like it has dots. Very irritated ...
We are working on a solution for this issue and will contact the customer as soon as possible. I want to make sure that we have a loaner available and the time in the paint booth to get her vehicle in and out as quickly as possible.
Complaint ID: ***GoodmorningJust because they responded to this complaint means nothing. They stillhave not contacted me or returned my calls. As I assumed. No resolution hasbeen completed regardless if you close the file or notThank you
We have the first two weeks of December wide open at this point. If the customer would like to pick any date within the first two weeks of December we would be more than happy to address her concerns at that point.
Revdex.com:
I reviewed the response made by the business in reference to complaint ID, and find the resolution is satisfactory to me. However I need to know how many days you will have it this time . That will determine when I can bring it in .
Regards
I was in an accident, these people called me and stated they could fix my vehicle, I agreed and they came to my residence and towed my car to their facility. My car had the whole back end ripped off and was hit on the side. They were supposed to repair this, and they did a horrible job, every time I went to pick up my car something was wrong with it and not done properly the first time was they did not finish my reflector lights properly, nor did they paint the bumper right, it had white blotches, and also the back window was replace with glass that was wrong and not tinted. I took it back so they could fix this. I picked it up again and it still did not have my reflectors fixed and made a squealing noise that they fail to make the insurance company aware of so I have to get that fixed myself. Then I had no working headlights at all, when I first picked my car up they had all the lights going crazy they went under my hood and made excuses. I had the computer put on my car and it stated all my lights were shorted out. They sent someone to my house in the dark who played with wires and moved stuff around and now its a popping noise under the dash like wires touching. They refuse to accept responsibility for messing up my car lights and wiring. Now they are stating there is nothing they can do.
We are not perfect nor is anyone else however we do offer and stand behind all of our work iwith a lifetime waranty. We have remedied the issues with this vehicle that we are authorized to be repair based on what was damaged in the accident. This was a rear end collision so we cannot repair anything that is wrong with the dash or the front of the vehicle. The squeeling noise was fron a bad pulley under the hood of the vehcile so it was deemed not to be accident related by the insurance company. The lights going crazy was also not related to the accident as it is the headlights on the vehicle that are not functioning properly. Not only was this a rear end accident thus leaving the headlight not a part of the repairs, but the headlghts in the car are aftermarket which is the cause of the malfunction. We have gone above and beyond the normal scope of waranty to try and resolve the issues that were accident related only to have the client scream, cuss, and call our employees names repeatedly. Even though the client has been extremely rude and beligerent on multipe occasions we have and still will stand behind our waranty but we will not repair items that are not accident related.
Complaint: ***
I am rejecting this response because: Everything they stated in their response was a lie! I was never rude until their service man Shaun called me at work, and started talking crazy to me over the phone. The tech they sent to my house in the dark moved wires, unplugged several of them, changed relays, around and used some kind of tool all in the front end of my car. My head lights worked before my car got there, and every time I picked my vehicle up something else was wrong with it, now they refuse to fix their mistakes, I'm not going to get treated badly by anyone I let this go on for to long being nice even though they kept destroying my vehicle. I just had my vehicle towed to a very good shop and they just informed me that they put on a boot leg bumper, hid my wires to my drivers licensed plate, there is no bracket for it, they have to remove my bumper to find the wires that was hid, contact the dealer for the bracket, and now I have to pay for that! They just took my plate and drilled it into the bootleg bumper. All of this should've been fixed properly with the right bumper, I still have different color tint they put on my car that does not match that I have to get fixed. I had to rent a car twice because of their mistakes. There is nothing wrong with my pulley mechanic just verified that also. They are guessing and cheating people out of their money by half fixing the cars and expecting customers not to say anything about it. It has been a nightmare every since these people got a hold of my car. These people are crooks and need to be shut down. I have proof of everything I'm stating, plus more.
Regards
The only item that the insurance company is acknowledging is the wire harness on the rear bumper. All of the other concerns that the customer has expressed were rejected by the insurance company. We presented them multiple times to the insurance company at which time they did come out and inspect the vehicloe. They denied the claom to repar those concerns as unrelated to the accident. We are not refusing to remedy the situation. We are refusing to pay another shop to handle our waranty work. Again we do offer and stand behind a lifetime waranty, however at no time will we pay another facility to perform the work that we are perfectly capable of performing ourselves. We have not been contacted by the insurance company asking us to remedy this situation. The normal protocal in a situation such as this is that the insurance company will contact us and ask us to help or at the very least ask us for an explanation. Since they have not that leads me to question the validity of her contact with the insurance company.
I already submitted proof the tech called and threatened me by phone, I will pursue this in court since I this is useless and contact the Attorney General office, this is not hard I submitted proof these people are unprofessional and for the safety of me and my vehicle I will contact the court.
On Friday, August 3rd, 2018 I was involved in an accident. On Monday, August 6th, I turned my vehicle (2016 Ford Escape) over to Auto Collision and Glass on ***. My insurance adjuster (from ***) went to Auto Collision and Glass to write an estimate on my vehicle. He notified me of the amount of the estimate and that Auto Collision and Glass said it would take 2-3 weeks to complete my vehicle. (Obviously Progressive does not work directly with Auto Collision and Glass as Progressive did not accept their estimate.)
Two weeks later (Wednesday, August 22nd) my adjustor called to notify me that my vehicle would not be completed on time as there was a back order. Another week later, I was informed that it should be completed by Friday, August 31st.
On August 31st at 3:30pm, I was finally able to go and pick up my SUV. When I arrived it “ready to go”. I went out to take a look and discovered that no one had spotted a large buckle by the driver side window on the front quarter panel. It was a very evident buckle on the left quarter panel. The windshield molding was not taped down. The hood extended past the front of the car by about a ½ inch.
As I was leaving for vacation the following Friday, it was decided that I would take the car this day and return it for the rest of the repairs while I was gone. I got in to start the car and the air conditioner was not producing cold air and the check engine lights were on. I LEFT THE CAR THERE after calling and leaving a message for my adjustor.
I was told that my car would be ready on Wednesday, September 12th. My adjustor got back out to Auto Collision and Glass Wednesday, September 5th. That would basically give them one week to receive the quarter panel, replace the buckled one and paint it.
I returned from vacation on Monday, September 17th. I called to see when I could pick up my vehicle. I was informed it was not complete yet. It would be ready on Wednesday, September 19th. I arrived on this date and while my vehicle was presentable and driveable, they still had not taped down the windshield mold. (A five-minute fix that would have improved my attitude, maybe.)
Auto Collision and Glass had now had my vehicle for 6 weeks. It took them a whole six weeks to replace a grill, hood, 2 quarter panels, radiator housing and coolant reservoir. They had to take my car to *** Automotive service to figure out what was wrong with my AC and to remove the check engine lights. This is completely unacceptable. I worked at *** Autobody before it moved to W Broad St. I know timeframes and this is ridiculous.
Do not take your car to Auto Collision and Glass. They do not work directly with the insurance as their windows state. They might have adjustors come to them, but (at least for ***) the insurance does not accept their estimates electronically. This alone will speed up your work. Saving $500 on your deductible does not save you time, money or grief. Work that should have been completed within the original 2-3 weeks should not take 6 weeks. Maybe acceptable if it had been completed by the 2nd date promised, but it definitely should not have taken 2 weeks to complete work on 1 quarter panel.
Excellent service and repair quality.
My car was involved in an accident on Oct. 5 2017. I was contacted by this company asking if they could do the work on my car. I asked if all new parts would be used in the repair and was told yes. I agreed to let them tow my car to their business for the work to be done. After several weeks of not hearing from them I contacted them to ask when my car would be finished. I was told it was almost done and that I would be able to pick it up soon. After finally getting the call my car was complete and I could pick it up I went and got the car. looking it over everything looked good as for what I could see without going under the car. Driving from there to I-71 I noticed the hood was bouncing up and down and called back asking what I should do. They told me to bring it back and they would take care of that. I told them I still had to take it to the dealership to have the mechanical work done and I would bring it to them once that was finished. After dropping it off to the dealership and having the work done they were responsible to fix I was call and told most of the parts that were to be replaced by Auto Collision and Glass were not replaced. They told me almost all the old parts were left on and many of the bolts and screws were either missing or lose. I then contacted Auto Collision and Glass and spoke with B. I was told that the tech that was working on the car was since fired because they found all my new parts sitting on the shelf. I was told bring it back down so they could put those parts on the car and make it right. I did so and was back to waiting for a date to pick my car up. I called after a week and asked what was going on with my car and was told they were waiting on the parts to come in that they ordered. This being after I was already told all my parts to fix my car were setting on a shelf. After another week I called and asked what the hold up was on my car and was told they had their best tech going over everything to insure that everything was replaced all bolt were tight and all screws in place. Finally after several weeks I get called telling me my car was complete and could be picked up. I pick it up and trust that they did indeed fix my car correctly. Several months later I am at the dealership to get my routine oil change and the mechanic comes in and asks if I would like them to replace my license plate light because it is not working. I tell them to go ahead and do so. After a few minutes they return to tell me that they removed the lens to get to the bulbs and the actual sockets were not reinstalled to the housing and that the wires were hanging behind the back bumper and that there were several parts lose and missing. I then called back to Auto Collision and Glass to bring it back to them. I did so and was told again by B that the guy they had do the work was no long with the company and that their best tech would go through with the list of parts to check everything once more. I was called told my car was completely fix and they even washed it inside and out for me. I went and picked up my car again trusting they had done the work they were supposed to and that it was all correct since this was now the 3rd person to go over everything making sure it was all correct and finished. A few weeks ago in may 2018, I ordered a hitch for my car to have it put on. Once under the car I find several pieces still broke or missing and bolt/screws missing and lose. This being the 4th trip down to them to have the car fixed I inform them I am contacting the Revdex.com, the Attorney General's Office, the news, and possible an attorney. The best tech they have (*** turns to me and says we don't care, would you like me to get those numbers for you because I have them all. I told him it wouldn't be necessary because I could get them myself. Now my car sits down there with them again and I do not trust they will do the work correctly and honestly after read so many bad reviews on google search of how they have sabotaged others I am very concerned that my car with be tampered with. How do you remain a credited business of the Revdex.com when you have SO MANY bad complaints of straight up scamming consumers?
On each occasion we have addressed the customer’s concern, attempted to make sure all repairs were appropriately completed and apologized for the inconvenience. It is never our goal as a business to return a customer’s vehicle in anything other than perfect condition.
As stated by the customer they have taken their Kia Soul to other repair shops during this process and unfortunately we cannot be sure if any of these issues were directly related to our original work but we have tried on each occasion to make sure the customer’s vehicle was properly assembled.
When the customer arrived to pick up their vehicle on 5/30/18 we offered to show them photos of the brackets that were installed to remedy the issue and they declined to view them. We also gave the customer $100.00 to help offset the cost of having to travel 45 minutes each way to have the work completed. We also lent them a rental vehicle at no cost to make sure they had transportation while we had their vehicle overnight. We apologized for their inconvenience as well.
The remarks the customer stated were made by our tech were unacceptable and were addressed. They were in response to some unacceptable remarks made by the customer which is still no excuse for our tech’s reply.
We feel we have addressed their concerns on each occasion. We are confident the brackets are secure as we did replace all of them with new dealer parts.
Thank you,
B***
General Manager
I I am rejecting this response because:
I have received my car back and hope and pray I never have to go back to them again. I did receive $100 from them as well. I do not agree with the response from them as to how things were handled and how they are deflecting fault as they have from the beginning of this bad experience. If lies get you out of trouble, then they have aced it! Thank you for you time and help.
Regards
I was in a car accident. My car had to be towed from the accident location to a tow yard (***). The person responsible for the accident and who was ticketed at the scene denied any wrongdoing, so his insurance (***) is still investigating liability of the accident. I waited one week before I contacted my insurance company (***) and filed a claim (on a Saturday). On Monday I called *** and told them that *** towing would be coming to get my car and take it to Auto Body Collision and Glass (***). When they went to pick up my car they called and told me that the car was not at *** any longer and could not tell me where it was.
After about a day I figured out that Auto Collision and Glass(***) (Very similar names) came and took my car from *** without any permission or authorization from me. They lied numerous times and changed their story numerous times. First they said that *** gave authorization, to which I had talked to *** and they said they did not. Then they said that I gave them authorization via verbal and email, to which I did not, then they said that *** gave authorization to which they did not. I told them that I was having my car picked up and towed to the place I decided on to fix my car. My *** claims adjuster made a special trip to their facility to pay the fees they paid to *** 154.00, I then called *** and asked if everything was good for me to send a tow truck the following morning. She said yes everything was good to go. The tow company (***) call the *** location to say they were on their way to get my car and was told that there are now 373.00 dollars that needed to be paid first. My *** Agent called and spoke with *** and she said they were for "Administrative fees" and for a 20% overage charge on the fees from ***. They would not release my car until this "Fee" was paid. They took my car without authorization and then charged me fees to get my car from their locked yard. This should be illegal.
was contacted via telephone by *** regarding repairs to her vehicle. Both *** and *** called *** via conference call when *** released her vehicle to Auto Collision and Glass. We dispatched a tow company and issued a check to pay impound charges. The vehicle was released by *** and Recovery to Auto Collision and Glass. Impound charges were paid by Auto Collision and Glass. It's the tow company’s responsibility to release the vehicle to whomever the customer specifies. We claim no wrong doing in regards to the release of the vehicle, by ***.
From time to time customers change their mind regarding where to have the repairs completed. It’s common business practice for body shops to recover impound charges paid out to retrieve the vehicle, towing charges to the body shop , administration fees, storage, markup and taxes.
The Impound was paid by the Insurance Company. Auto Collision and Glass waived a charge of $189.00 for the tow from *** to Auto Collision and Glass, in an attempt to help the customer with her portion of the charges. The customer paid the balance of $373.78. The vehicle was released back to the customer and picked up by her specified tow company.
Thank you,
Bridget B
General Manager
Auto Collision and Glass
I am rejecting this response because: *** never had a conference call with me and ***. They went and got my car without consent from me.. I also have a recording of a phone conversation with *** and I stating several days after they took my car from *** stating that they did not have consent at the time they picked up my car I will show phone records and phone conversations if necessary to show that I never received a call from *** until after they had my car and then I got confused over the similar names of the companies (. Auto Collision and Glass is ***'s name to whom I did not give consent to take my car and the other is Auto Body Collision and Glass on *** to whom I did give consent to pick up my car) This place of business scammed me. Part of the 373.78 that I paid them was a 20% overage charge that they paid to *** to take my car off the lot. What is that all about. I did not ask, give permission or consent to remove my car from ***. They do this so that the customer has no other choice but getting their car repaired at their shop. Some people would not have the money to have their car moved from their lot. Her whole explanation is a lie. This needs to be stopped. I will also be writing a letter to the Ohio Attorney General about this type of practice and about their shop in particular. Again I did not give this repair shop any permission/authorization to pick up my car. They took advantage of the situation because if I did not pay the 373.78 on that Friday they would have only kept adding fees and made up fees.
Regards
As a business in the Auto Collision Repair Industry we are not in practice nor are we permitted to tow a Customer’s vehicle without their expressed authorization/ permission. The tow yard where the vehicle was originally located (***) would also not release a vehicle to us or to anyone without expressed authorization/permission from the vehicle’s owner. This vehicle would have never been located at our facility without the direct permission of the owner. While we are sensitive and understanding to the customer’s stated confusion between ‘Auto Collision And Glass’ and ‘Auto Body Collision’ we did not pick up this customer’s vehicle without authorization from the customer.
The charges for this vehicle were: Admin Fee $225.00
Towing Markup $38.70
Storage 2/26-3/2 $160.00
Total (w/tax) $455.48
In an attempt to satisfy the customer we did in fact discount the charges by $81.70. The customer did pay the discounted rate of $373.78 in full upon pickup which is common practice prior to any vehicle being released from our business.
Our charges are consistent with other facilities in the same industry and are clearly posted in our location. We in no way deceived the customer and had no intent of to do so. We are unable to offer any further discount or refund.
Thank you for your time,
Bridget B
I am rejecting this response because: They did not have permission to pick up my car from *** when they picked it up. *** was probably confused by the name similarities as well. I have a recorded phone call that I have forwarded to *** with Revdex.com between *** and myself. *** states in the phone call "We did have permission from you at the time we picked up your car". They will never admit they are wrong because they are scammers and they never admit guilt. I have it recorded. I can also show phone records where they never spoke to me prior to getting my car. *** and *** are the main people who tried to convince me to keep my car at their location. I would never do so since they got my car under false pretenses.
Regards
Consumer took his vehicle to Auto Collision & Glass to be repaired in October of 2017 because he was
in a car accident. Auto Collison & Gates had the vehicle for so long that the consumer was asking to
take his vehicle back. Since the consumer asked to get his vehicle back they advised that he would have
to pay fees totaling $1000. The fees are for the towing and storage. Auto Collison & Glass still has the
consumer's vehicle and they continue to give him the run around on when the vehicle will be ready.
Consumer dropped the rental car off at Auto Collison & Glass and he believes that they damaged it
before *** came to pick it up.
This is in responce to the complaint by ***. He thought that we were taking too long to repair his vehicle and wanted to move the vehicle to another body shop so we put together our standard charges that he'd accrued and he decided to let us finish the repairs. His girlfriend, not *** dropped the rental car with us right before we closed in the evening and early the following morning the rental company picked it up. We have 24 hr video and once we were aware of the type of damage from the rental company, we called and informed *** that they type of damage to the rental could not have been done at our location because we have no curbs or raised pavement one our property. He seemed to be satisfied with this answer because he looked around for himself and agreed. We believe that because we gave him a loaner vehicle from our own inventory to drive so that he would not accrue rental charges with *** that he would be satisfied with what we had done to help him with his situations. Thank you, Bridget BGeneral Manager_______________________
I have had 4 phone calls from this company and when I finally answered I asked the caller who head was because he started the phone call off by saying "hi" and nothing further and then says "hey Kari like he knew who I was. This was frustrating because many of these companies act like they are with the insurance company which many naive people fall for Abe eve up in a scam. When I commented on how I didn't appreciate how he greeted me, the person on the phone began to mock me with lip smacking and a mock baby voice. This is not okay, especially when someone has experienced a car accident and you are cold calling them on the weekend.