Auto Collision & Glass

This company was called by the *** police after I had an accident on 10/18/19 to tow my truck to Carstar Eastern Hill LLC on Transit Road. I tried to pay for tow at that time, but was told by tow truck driver that they would be paid by company receiving the truck on Saturday. I called the receiving company on Monday, 10/21/19 and got the estimate. My truck was not there and I was given a charge of $879.69 for towing charge. When I spoke with representative at United about this charge I was told that my truck was kept on their lot until late Monday, ":because there was no one at Carstar on Saturday that could cut a check to us". So my truck was accruing storage charges at their place that I knew nothing about. Also questioned what I felt was price gouging on this bill, and this representative said "I wasn't the one towing the truck, but we don't price gouge". My phone number was available to this company, and I should have been notified that United had chosen not to deliver my truck to the collision company. Also was told since it's an all wheel vehicle, "that's more to tow". He had an answer for all the, I feel, trumped up charges on this bill. I never would have guessed that a tow would be @879.69 that my insurance company will have to pay, and I'll be responsible for in the end

Had my car repaired after a car accident. Was told that my the vehicle work was complete. My wife left work early to pick the vehicle up, as she brushed the snow off the car, the front Nissan emblem fell off. The associate told her he would order a new part but the vehicle was fine to drive. As she pulled on to Sheridan Dr. she notice the the electrical box cover was laying on the seat and the turn signals did not work. She took the car back to the shop and the associate stated they would call her when the car is repaired. The next day we get a call stating the car was fixed. My wife picked the car up after hours, she drove roughly 6 miles and the car windows started to ice over, the car wouldn't heat up and started to shake. This all happened during a winter storm and driving on the thruway with a child in the car. My wife was able to exit the thruway and pulled into a gas station. We had the car towed out of our own expense and left a message for the shop not to touch the vehicle until we speak with management the next morning. The manager apologized and offered to return our $500 deductible and had the vehicle towed to another collision shop to do a look over on the vehicle and find out what happened. A few days later we got a call saying the car was complete and the new collision shop stated that the issue was a hose clamp on the radiator was not secured properly and fell off. Auto collision and glass paid for the service. We had no further issues at this time. We were told by management that he will need to check with account payable to determine whether we can pick the check for the deductible or have it mailed.

After 3 weeks of waiting, I called to follow up. After 2 weeks of leaving messages for management to call me, I finally got a hold of the manager who then told me that the owner refused to return our deductible and apologized. I told the manager that this was unacceptable and that this reimbursement was offered and its what I expect. The shop placed my wife in a vehicle that was not completely checked over not once but twice which could of lead to serious injury. We also spent a numerous amount of hours wasted dealing with this shops incompetence. Management eventually offered to reimbursement for the tow charge(which they eventually did) and offered $150 in a professional detail. I declined, I told he manager that I would never trust my vehicle with this company and I want what was offered to me by them.

My car was repaired over a year ago. A part that they fixed was coming off, they repaired it but then the part was still coming off. They now refuse to fix this part again because of damage that was on the car before but not repaired by them at the time of the original car accident. They failed to repair what was necessary and are now refusing to repair a part that is still broken.

Took my *** SUV to get repairs done by this place last summer. Driver door rubs against left front fender. Chrome fog light reflector is gone. one day it was there the next it was gone. [must not have fastened it in correctly.] Didn't replace clips on front grill to keep it in place. With all this, I still gave them the benefit of the doubt and another chance to prove to me wrong about what I was thinking, about them. About one year later I needed other repairs done. So I gave them the chance to prove to me they were a reputable company. I was hit in the right rear quarter panel , while waiting for a parking spot. I thought about it, and decided to let them prove to me that , that was a one time happening. That they assured me it wouldn't happen again. So I did. "BOY WAS I WRONG!!!!! To make it short..it sounds like a wind tunnel in there. The truck now leans to the left because, the spare tire that is to go "UNDER" the truck is now in the back of my truck inside. Its inside there because they said..." the years and salt rusted it away. but they had to cut it off. "Why the" HELL" did u have to cut it off if the salt over the years rusted it off. It didn't make any sense to me. They had to remove it when they had to replace the stabilizer bar. They got the OK from *** to do it. They broke it when replacing it. Because the TIRE and the CABLE would NOT go back up . The cable and tire just hung and knocked against my gas tank. They Said" the only way to fix it was to cut it off. I want it repaired!!! Weather you pay for it or ***. I wanted it fixed. They said there is nothing more that they could do about it if I didn't pay for it. I told them I was contacting The Revdex.com. They said good luck. I left.

Thank You for your Time.