Auto District

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the information provided by the business is not 100% accurate blocks from what she said, she came right back telling us that the car couldn't accelerate at more than miles / hour if we could look at the problem: We confirmed and asked her exactly what happened, said "the car had been decelerating for a while now from time to time and I guessed it was a tuneup I needed" This problem had NEVER happened to my car as it would have been not only dangerous, but impossible to drive my car at such a low speed, it is questionable that the business was able to put this embellished statement in quotations We informed her that we do not guess in a mechanic shop and that we had to do a thorough physical diagnosis rather just confirming with our computer if she needed a tuneup or notI am fully aware of the need for diagnostics needed in a mechanic shop Upon inspection, we realized that the accelerator pedal position sensor coil was bad and informed her that it needed to be replaced the very next dayIt took her week to contact us and when she did call informed us that she didn't have any finances yet and would come to the shop to confirm to us to order the part It never took me one week to response about my vehicle, I constantly called seeking information and actually missed classes because I was told about the accelerator issue in person, and was then informed that the pedal would be brought in on the next business day (as this was told to me on a Saturday), then was told the wrong part was delivered and then the time frame just extended due to them attempting to locate the problemWhen she final called, our assistant informed her to come to the shop which she didWhen she came, she started complaining about the amount that she had already spent and had to spend more moneyWe informed her that it was per service rendered as indicated in our invoice #and that apart from the accelerator pedal position sensor coil, she need a new computer since the one in the car was fried before she brought the car to our shop The shop told me that they could not diagnose the problem, and that after spending the money for the repairs; initially stated that I would need to take the car to [redacted] for a proper diagnostic as it was MOST LIKELY a computer issueI had my car towed to [redacted] and within the day they provided me with a diagnostic, which stated: the o(after market) placed on the car caused the engine control module (ECM) to shortTo fix the problem, I would need to pay for replacement of a engine control module, an osensor (which was replaced by the previous shop and was paid for) and the programming of the ECM, plus diagnostic feesThis totaled to $In this diagnostic was no need for replacement of an accelerator pedal (this was not a necessary repair)At the time of the me getting my vehicle towed the shop manager, Aklil reported that the original accelerator pedal had been placed on the car, further proving this was an unnecessary repair and inappropriate diagnosticWe advised her to take the car to the dealership and that is why she complained to you My initial complaint was about the lack of professionalism handling my car and the fact that the over $spent did not rectify any problems, but now with proof from **, actually caused further and more extensive problems than beforeThe shop has reported that my ECM was shorted out prior to them putting on the osensor, but if this was the case why would the give me a list of other problems, charge me, and then give me the car after payment as if it was in working condition? Attached is the diagnostic and billing from the [redacted] dealerAlso, the complaint was written well before I was informed of needing to pay for additional diagnostic, the response was just provided from the shop well after this time Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: the information provided by the business is not 100% accurate.  15 blocks from what she said, she came right back telling us that the car couldn't accelerate at more than 15 miles / hour if we could look at the problem: 
We confirmed and asked her exactly what happened, said "the car had been decelerating for a while now from time to time and I guessed it was a tuneup I needed". 
This problem had NEVER happened to my car as it would have been not only dangerous, but impossible to drive my car at such a low speed, it is questionable that the business was able to put this embellished statement in quotations.  We informed her that we do not guess in a mechanic shop and that we had to do a thorough physical diagnosis rather just confirming with our computer if she needed a tuneup or not. I am fully aware of the need for diagnostics needed in a mechanic shop.  
Upon inspection, we realized that the accelerator pedal position sensor coil was bad and informed her that it needed to be replaced the very next day. It took her 1 week to contact us and when she did call informed us that she didn't have any finances yet and would come to the shop to confirm to us to order the part. 
 It never took me one week to response about my vehicle, I constantly called seeking information and actually missed classes because I was told about the accelerator issue in person, and was then informed that the pedal would be brought in on the next business day (as this was told to me on a Saturday), then was told the wrong part was delivered and then the time frame just extended due to them attempting to locate the problem.
When she final called, our assistant informed her to come to the shop which she did. When she came, she started complaining about the amount that she had already spent and had to spend more money. We informed her that it was per service rendered as indicated in our invoice #2892 and that apart from the accelerator pedal position sensor coil, she need a new computer since the one in the car was fried before she brought the car to our shop.  
The shop told me that they could not diagnose the problem, and that after spending the money for the repairs; initially stated that I would need to take the car to ** for a proper diagnostic as it was MOST LIKELY a computer issue. I had my car towed to ** and within the day they provided me with a diagnostic, which stated: the  o2 (after market) placed on the car caused the engine control module (ECM) to short. To fix the problem, I would need to pay for replacement of a engine control module, an o2 sensor (which was replaced by the previous shop and was paid for) and the programming of the ECM, plus diagnostic fees. This totaled to $1773.37. In this diagnostic was no need for replacement of an accelerator pedal (this was not a necessary repair). At the time of the me getting my vehicle towed the shop manager, Aklil reported that the original accelerator pedal had been placed on the car, further proving this was an unnecessary repair and inappropriate diagnostic. We advised her to take the car to the dealership and that is why she complained to you 
My initial complaint was about the lack of professionalism handling my car and the fact that the over $400.00 spent did not rectify any problems, but now with proof from **, actually caused further and more extensive problems than before. The shop has reported that my ECM was shorted out prior to them putting on the o2 sensor, but if this was the case why would the give me a list of other problems, charge me, and then give me the car after payment as if it was in working condition? Attached is the diagnostic and billing from the ** dealer. Also, the complaint was written well before I was informed of needing to pay for additional diagnostic, the response was just provided from the shop well after this time. 
Regards,
[redacted]

From: [redacted] sans-serif;">
Date: Sat, Apr 26, 2014 at 11:45 AMSubject: Revdex.com Complaint ID # [redacted]To: "[email protected]" <[email protected]>
Dear [redacted],
We first of all apologize for the delay in sending our response to you with regards to the above complaint ID in reference. We were in full restructuring; rebuilding our shop and had moved documentation all over the place.
[redacted] had her car towed to our shop because the car wouldn't start and requested us to do a regular tune up on her 2003 [redacted] . Upon running our scanner on the vehicle, we also realized she needed  an O2 sensor which on inspection, was grinding on the body of the car, we informed her over the phone immediately. She gave us the confirmation, indicating that she needed a tuneup anyway; that "it was long over due" and further authorized us to install the new O2 sensor which we ordered.
We informed her over the phone the very next day that her tuneup and O2 sensor installation was complete, she came and picked up her car. Within 2hrs:30mins at about 15 blocks from what she said, she came right back telling us that the car couldn't accelerate at more than 15 miles / hour if we could look at the problem.
We confirmed and asked her exactly what happened, said "the car had been decelerating for a while now from time to time and I guessed it was a tuneup I needed". We informed her that we do not guess in a mechanic shop and that we had to do a thorough physical diagnosis rather just confirming with our computer if she needed a tuneup or not. 
Upon inspection, we realized that the accelerator pedal position sensor coil was bad and informed her that it needed to be replaced the very next day. It took her 1 week to contact us and when she did call informed us that she didn't have any finances yet and would come to the shop to confirm to us to order the part. She never did call or come within the next 3 days.
When she final called, our assistant informed her to come to the shop which she did. When she came, she started complaining about the amount that she had already spent and had to spend more money. We informed her that it was per service rendered as indicated in our invoice #[redacted] and that apart from the accelerator pedal position sensor coil, she need a new computer since the one in the car was fried before she brought the car to our shop. 
We advised her to take the car to the dealership and that is why she complained to you. From our own deduction, this customer had no idea that German cars would cost that much to maintain.
We hold Revdex.com in very high esteem and that is why we intend to remain a valued member forever.Thank you
 
Kindest Regards
[redacted]
AUTO DISTRICT1717 Hamlin Street
NE Washington DC
Shop Tel: [redacted]

Review: My 2003 [redacted] was initially diagnosed as requiring a tune up and O2 sensor. These repairs were made and I paid this business $440.00. On the evening of picking up my car, the owner drove my car from the rear garage to the street and said "you may need an accelerator pedal soon" and proceeded to give me the vehicle. I soon realized once I was on [redacted] ( a busy street in DC) that my car would not accelerate, and would go approx. 8 mph. I was quite alarmed as the owner had to notice the lack of acceleration and the lack of movement of my RPM needle, but still gave me the car. After contacting the owner he mentioned entering an incorrect code and instructed me to bring the car back. The next day I did not receive a call back so I went to the shop and then was informed I needed a new accelerator pedal. Days later I was informed the wrong part was delivered. I was promised my car the following day, but did not receive a phone call. I've had to call this business several times and I've been given the "run around" speaking with a receptionist with poor professional etiquette and lack of knowledge of cars, I was then handed off to an assistant whom during an exchange told me to "relax a little" in regard to my car being repaired. I soon was informed that there was a major electrical issue and after waiting for wires to be checked, was informed that I would need to take my car to ** dealership. No one called to tell me this news even, I had to constantly call the shop. I've had great difficulty being allowed to speak to a mechanic, I've had to personally go to the shop to receive information. I am a graduate student and I've missed class due to their poor communication regarding the status of my car. When attempting to reach the owner regarding the payment made for a inoperable vehicle he has not called me at all, or if I've spoken with him he reports he will contact me and I never hear from him despite leaving voicemails with contact information.Desired Settlement: I would like to receive my funds for initial repair back and simply sever ties with this business. I also want to make this complaint so that they are aware of their lack of professionalism, hoping to spare other customers the nightmare I've been going through for the past two weeks.

Business

Response:

From: [redacted]

Date: Sat, Apr 26, 2014 at 11:45 AM

Subject: Revdex.com Complaint ID # [redacted]

To: "[email protected]" <[email protected]>

Dear [redacted],

We first of all apologize for the delay in sending our response to you with regards to the above complaint ID in reference. We were in full restructuring; rebuilding our shop and had moved documentation all over the place.

[redacted] had her car towed to our shop because the car wouldn't start and requested us to do a regular tune up on her 2003 [redacted] . Upon running our scanner on the vehicle, we also realized she needed an O2 sensor which on inspection, was grinding on the body of the car, we informed her over the phone immediately. She gave us the confirmation, indicating that she needed a tuneup anyway; that "it was long over due" and further authorized us to install the new O2 sensor which we ordered.

We informed her over the phone the very next day that her tuneup and O2 sensor installation was complete, she came and picked up her car. Within 2hrs:30mins at about 15 blocks from what she said, she came right back telling us that the car couldn't accelerate at more than 15 miles / hour if we could look at the problem.

We confirmed and asked her exactly what happened, said "the car had been decelerating for a while now from time to time and I guessed it was a tuneup I needed". We informed her that we do not guess in a mechanic shop and that we had to do a thorough physical diagnosis rather just confirming with our computer if she needed a tuneup or not.

Upon inspection, we realized that the accelerator pedal position sensor coil was bad and informed her that it needed to be replaced the very next day. It took her 1 week to contact us and when she did call informed us that she didn't have any finances yet and would come to the shop to confirm to us to order the part. She never did call or come within the next 3 days.

When she final called, our assistant informed her to come to the shop which she did. When she came, she started complaining about the amount that she had already spent and had to spend more money. We informed her that it was per service rendered as indicated in our invoice #[redacted] and that apart from the accelerator pedal position sensor coil, she need a new computer since the one in the car was fried before she brought the car to our shop.

We advised her to take the car to the dealership and that is why she complained to you. From our own deduction, this customer had no idea that German cars would cost that much to maintain.

We hold Revdex.com in very high esteem and that is why we intend to remain a valued member forever.

Thank you

Kindest Regards

AUTO DISTRICT

1717 Hamlin Street

NE Washington DC

Shop Tel: [redacted]