I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The above comments are not exact, however, there is no way to prove that what I have said or say here is the actual conversation It is a statement of I said, you said...however, at the time of the purchase my mother made a reference regarding the issue of the warranty, i.e., is it a five year/100,mile warranty? The response was "I think so." Come to find out it was a three year/100,mile warrantyThus the warranty was not accurate Also, I had not had the vehicle for almost a month I had the vehicle for approximately two to two and a half weeks It took me a week to finally get to speak with him Each time I called he was not there or he was not available to speak with me I felt like he was avoiding me By the time I finally spoke with him it was over three weeks, however that was not the first time I called him Other staff members that are employed there can verify that...especially since I explained the situation to them The two comments made above are statement that explain that not everything stated is correct The vehicle was bought thinking that it still had some form of bumper to bumper warranty, not just drive train and that the dealer would have some standard of backing their products This has been a very expensive purchase, not just the purchase of the vehicle, but having the expense of having the vehicle fixed when the day tag had not ran out yet Regards, [redacted]
I am writing in regards to a complaint filed June 3, again Auto Energy by [redacted] Ms [redacted] purchased a Dodge Journey from our dealership on April 30, It is Auto Energy's policy to have all customers sign an "AS IS" agreement when purchasing a vehicle with no factory warranty remaining Ms [redacted] signed said "AS IS" agreement on April 30, However, when Ms [redacted] contacted us with her issue, we agreed to double check with the manufacturer the warranty specifications for this vehicle In my opinion, Ms [redacted] did not allow ample time to pass before filing her complaint with the Revdex.com June 3, was on a Friday and the complaint was filed on Monday, June 6, Auto Energy has now contacted the manufacturer and determined that the warranty has expired due to the age of the vehicle Thank you, Tony Frederick Owner/ManagerAuto Energy
Please see below my response to complaint # [redacted]. In regard to customer’s first complaint that the car had a scrubbing noise from the back of the car: The customer informed me that they heard a noise, I assured them the day of the sale that I would take care of the problem. I...
also told the customer that before they left we would ride the car together to see if I could hear and determine what the noise was. Before the customer left the lot that day, the father of the customer and I rode the car approximately five miles and neither of us heard the noise described earlier by the customer. I still assured them that if the noise reoccurred to let me know and we would take care of it. Approximately a week later the customer called and said the noise had reoccurred. I asked them to take the car to our normal repair shop. It was determined that the car needed rotors and brake pads on the rear. The repair shop replaced same with Auto Energy assuming the bill. In regard to the complaint of check engine light: the customer called me about a month after the sale to inform me that a check engine light had occurred. The customer stated that they had already taken the car to a repair shop to determine the problem. The problem was apparently a failed fuel injector. The day of the sale the customer signed all buyer’s guide as is sale documents regarding the sale. I did explain to the customer as a car owner they have some responsibilities. I happily paid for the repair of the noise reported prior to the sale (brake pads & rotors) and it is indeed the responsibility of the customer to address after sale problems. It was understood by the customer that there was no implied warranty other than the remainder of factory warranty that naturally accompanied the automobile. Regards, Tony Frederick
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I am writing in regards to a complaint filed June 3, 2016 again Auto Energy by [redacted]. Ms. [redacted] purchased a 2010 Dodge Journey from our dealership on April 30, 2016. It is Auto Energy's policy to have all customers sign an "AS IS" agreement when purchasing a vehicle with no...
factory warranty remaining. Ms. [redacted] signed said "AS IS" agreement on April 30, 2016. However, when Ms. [redacted] contacted us with her issue, we agreed to double check with the manufacturer the warranty specifications for this vehicle. In my opinion, Ms. [redacted] did not allow ample time to pass before filing her complaint with the Revdex.com. June 3, 2016 was on a Friday and the complaint was filed on Monday, June 6, 2016. Auto Energy has now contacted the manufacturer and determined that the warranty has expired due to the age of the vehicle. Thank you, Tony Frederick Owner/ManagerAuto Energy
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The above comments are not exact, however, there is no way to prove that what I have said or say here is the actual conversation. It is a statement of I said, you said...however, at the time of the purchase my mother made a reference regarding the issue of the warranty, i.e., is it a five year/100,000 mile warranty? The response was "I think so." Come to find out it was a three year/100,000 mile warranty. Thus the warranty was not accurate. Also, I had not had the vehicle for almost a month. I had the vehicle for approximately two to two and a half weeks. It took me a week to finally get to speak with him. Each time I called he was not there or he was not available to speak with me. I felt like he was avoiding me. By the time I finally spoke with him it was over three weeks, however that was not the first time I called him. Other staff members that are employed there can verify that...especially since I explained the situation to them. The two comments made above are statement that explain that not everything stated is correct. The vehicle was bought thinking that it still had some form of bumper to bumper warranty, not just drive train and that the dealer would have some standard of backing their products. This has been a very expensive purchase, not just the purchase of the vehicle, but having the expense of having the vehicle fixed when the 30 day tag had not ran out yet.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The above comments are not exact, however, there is no way to prove that what I have said or say here is the actual conversation It is a statement of I said, you said...however, at the time of the purchase my mother made a reference regarding the issue of the warranty, i.e., is it a five year/100,mile warranty? The response was "I think so." Come to find out it was a three year/100,mile warrantyThus the warranty was not accurate Also, I had not had the vehicle for almost a month I had the vehicle for approximately two to two and a half weeks It took me a week to finally get to speak with him Each time I called he was not there or he was not available to speak with me I felt like he was avoiding me By the time I finally spoke with him it was over three weeks, however that was not the first time I called him Other staff members that are employed there can verify that...especially since I explained the situation to them The two comments made above are statement that explain that not everything stated is correct The vehicle was bought thinking that it still had some form of bumper to bumper warranty, not just drive train and that the dealer would have some standard of backing their products This has been a very expensive purchase, not just the purchase of the vehicle, but having the expense of having the vehicle fixed when the day tag had not ran out yet Regards, [redacted]
I am writing in regards to a complaint filed June 3, again Auto Energy by [redacted] Ms [redacted] purchased a Dodge Journey from our dealership on April 30, It is Auto Energy's policy to have all customers sign an "AS IS" agreement when purchasing a vehicle with no factory warranty remaining Ms [redacted] signed said "AS IS" agreement on April 30, However, when Ms [redacted] contacted us with her issue, we agreed to double check with the manufacturer the warranty specifications for this vehicle In my opinion, Ms [redacted] did not allow ample time to pass before filing her complaint with the Revdex.com June 3, was on a Friday and the complaint was filed on Monday, June 6, Auto Energy has now contacted the manufacturer and determined that the warranty has expired due to the age of the vehicle Thank you, Tony Frederick Owner/ManagerAuto Energy
Please see below my response to complaint # [redacted]. In regard to customer’s first complaint that the car had a scrubbing noise from the back of the car: The customer informed me that they heard a noise, I assured them the day of the sale that I would take care of the problem. I...
also told the customer that before they left we would ride the car together to see if I could hear and determine what the noise was. Before the customer left the lot that day, the father of the customer and I rode the car approximately five miles and neither of us heard the noise described earlier by the customer. I still assured them that if the noise reoccurred to let me know and we would take care of it. Approximately a week later the customer called and said the noise had reoccurred. I asked them to take the car to our normal repair shop. It was determined that the car needed rotors and brake pads on the rear. The repair shop replaced same with Auto Energy assuming the bill. In regard to the complaint of check engine light: the customer called me about a month after the sale to inform me that a check engine light had occurred. The customer stated that they had already taken the car to a repair shop to determine the problem. The problem was apparently a failed fuel injector. The day of the sale the customer signed all buyer’s guide as is sale documents regarding the sale. I did explain to the customer as a car owner they have some responsibilities. I happily paid for the repair of the noise reported prior to the sale (brake pads & rotors) and it is indeed the responsibility of the customer to address after sale problems. It was understood by the customer that there was no implied warranty other than the remainder of factory warranty that naturally accompanied the automobile. Regards, Tony Frederick
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I am writing in regards to a complaint filed June 3, 2016 again Auto Energy by [redacted]. Ms. [redacted] purchased a 2010 Dodge Journey from our dealership on April 30, 2016. It is Auto Energy's policy to have all customers sign an "AS IS" agreement when purchasing a vehicle with no...
factory warranty remaining. Ms. [redacted] signed said "AS IS" agreement on April 30, 2016. However, when Ms. [redacted] contacted us with her issue, we agreed to double check with the manufacturer the warranty specifications for this vehicle. In my opinion, Ms. [redacted] did not allow ample time to pass before filing her complaint with the Revdex.com. June 3, 2016 was on a Friday and the complaint was filed on Monday, June 6, 2016. Auto Energy has now contacted the manufacturer and determined that the warranty has expired due to the age of the vehicle. Thank you, Tony Frederick Owner/ManagerAuto Energy
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The above comments are not exact, however, there is no way to prove that what I have said or say here is the actual conversation. It is a statement of I said, you said...however, at the time of the purchase my mother made a reference regarding the issue of the warranty, i.e., is it a five year/100,000 mile warranty? The response was "I think so." Come to find out it was a three year/100,000 mile warranty. Thus the warranty was not accurate. Also, I had not had the vehicle for almost a month. I had the vehicle for approximately two to two and a half weeks. It took me a week to finally get to speak with him. Each time I called he was not there or he was not available to speak with me. I felt like he was avoiding me. By the time I finally spoke with him it was over three weeks, however that was not the first time I called him. Other staff members that are employed there can verify that...especially since I explained the situation to them. The two comments made above are statement that explain that not everything stated is correct. The vehicle was bought thinking that it still had some form of bumper to bumper warranty, not just drive train and that the dealer would have some standard of backing their products. This has been a very expensive purchase, not just the purchase of the vehicle, but having the expense of having the vehicle fixed when the 30 day tag had not ran out yet.
Regards,
[redacted]