Auto Europa Cars

March 1, 2016To whom it may concern,I [redacted] owner of Auto Europa Cars would like to give my side of the story regarding ID# [redacted] Mrs [redacted] came to our premises on 2/3/saying she only had $to put down on a car [redacted] the salesman told her that we only had cars that she could take with a minimum of $and later within a month complete a total of $Her first payment was going to be in days from day of purchaseMrs [redacted] test drove the Honda Civic and said that she liked that carShe purchaed Honda CivicBefore we sell a vehicle we always ask the customer to take it for a test drive take a look at it very well and make sure they like the car and how it handlesOn 2/8/customer called saying that she wanted to return the car and get another vehicle but didn't have the required down payment for that vehicle (Toyota Yaris)Mrs [redacted] said she was gonna try to come up with $more to get the Yaris [redacted] the secretary gave her till 2/10/to come up with the money because she was still driving the Civic and to avoid putting more milesOn 2/10/customer called office and spoke to [redacted] and told her she couldn't come up with the $ [redacted] told her that we couldn't do anything because the other vehicle required more for the down paymentCustomer didn't like it and said that the Civic had too may miles and that the car had issues and it was expensive [redacted] told her that she could make her an appointment to take care of whatever was wrong with the car but just told [redacted] to ask [redacted] (salesman) to call her back [redacted] spoke to Mrs [redacted] and decided to come over and see how he could help her with $she was able to gatherCustomer came on 2/11/and decided to take the Honda Accord and again she test drove the car before purchasing it and liked it [redacted] did all paperwork and sold her the Accord applying the $she had given on the Civic and $more the day of saleBasically customer had the Civic for days for freeThe next day 2/12/customer called saying that she was having problems with the transmission and wanted to return the car and wanted a refund [redacted] gave her a partial refund of $on 2/12/(Checki; 1917)When [redacted] gave her the check she explained the customer that we had to deduct a restocking fee ($350) and we did it eventhough she never purchased the Contract Cancellation Option AgreementI don't think we should give her a full refund because we never refuse to fix the carsOn the Civic the only thing wrong was the AC compressor and we told her that we would take care of it just needed to make appointment but she refusedWe fixed it and sold the car on 2/24/and customer has not complainedI think customers need to understand that these are used cars, we try our best to check them and fix whatever is wrong with the vehicles before we sell them but sometimes you can predict when something is gonna breakThat's why we give every customer a warranty of Days or 1,miles whichever comes firstSometimes even after the warranty expires we help customers because we know a happy customer will bring more businessOn the Accord I do recognize the transmission went out at the wrong time and it was working fine before and she knows because she test drove the car and said it was fine that's why she bought itI was willing to replace or rebuild the transmission at no cost because it was under warranty but she wanted her moneySince the beginning we helped her with the down payment, it was going to be completed within a month and first payment within days on the Civic because she was only collecting from social securityI would really like to solve this problem as soon as possibleI tried before but had no luck so hopefully Revdex.com can help us solve this situationIf you have any question please call [redacted] at [redacted]

AUTO EUROPA CARS
TOWNSITE DRIVE
VISTA, CA
(760) 630-March 6,
To Whom
It May Concern:
I *** *** owner of Auto Europa Cars would like to explain my side of the story regarding theLexus ES purchased by Aquaneshia *** on 10/29/On 11129/Miss*** had an appointment to check the car for a noise and shaking on the front end and oil leakThe mechanic cleaned the engine and tightened oil pan bolts and machine rotors (sublet labor)The secretary told customer that at the moment the mechanic didn't know exactly where the oil leak was coming fromThe secretary explained what the mechanic did but didn't guaranteed it was going to work so she told the customer to call and let her know if the oil leak persistedCustomer called back days later to let the secretary know that the car still had the oil leak. Secretary scheduled couple appointments but she missed themOn 12/19/13 customer brought car, the timing belt and camshaft seals got replacedLater customer called that the car had the oil leak again and told secretary that she had taken the car to get an oil change and had a diagnostic on the oil leak. The customer brought the diagnostic paper and said that the power steering pump had to be replaced, the oil pan gasket had to be replaced, all struts had to be replaced, and some regular maintenanceSecretary explained the customer that we were only going to take care of the oil leak because we were still responsible under the warranty and that the regular maintenance and struts were not coveredMiss*** told secretary that she understood because of the miles she had put on the car (more than 5,miles) and warranty was over, that she only wanted us to fix the oil leak that later on she was going to take care of the other thingsNobody ever told her that the struts had been replaced beforeAn appointment was scheduled on 12/30/13 to fix oil leak but customers cancelledOn 1/20/the power steering hose got replaced and told them that we needed the car for another day to fix the oil leak from the oil pan gasket but customer needed car so we made another appointment on 1123/That day the oil pan gasket got resealedThe secretary also called customer to let her know that the lug nut wheel lock was missing and ask her if she knew where it wasShe said that she threw away the part because she didn't know what it was for and that she had asked of my employees and they told her they didn't know what it was for. Later that day after customer picked up car she called again and spoke to me about the part and told her we could get it for her but had to pay for itShe got mad and said that I was responsible because my employees had told her she didn't need the partI asked the employees that supposedly she asked and they both told me that they never told her thatThey both said that they know the function of the part, which is a lock to remove the tiresWhen I told her that she said they were lying and started cussing at me so I transfer the phone to one of the employees that had told her thatThe employee was being nice and told her that he had never told her that about the part but same thing happen she was cussing at him and he had to hang upThe employee couldn't believe her attitude and wasn't going to hear her cussing at himI know that probably it was wrong for him to hang up, but me too I can't understand her attitudeWhen she brought the car for the appointments we even had to give her rides back home or drop off the car when done because she didn't had a rideAll my employees are nice to customers and try to help them whenever possibleSeveral days passed and she called again that the car had check engine light, secretary told her that the only thing she could do was refer her to a shop because warranty was over and she said ok. I try to understand customers but they should also try to understand that the cars I sell are not new and things are going to brake down the road that we can't predict. I don't think we need to pay or fix repairs but only the ones covered under the warranty which we did or give her a refundThe warranty was fully explained to the customer and she signed itThe employees and I tried our best to help her whenever possible and even with her January payment. Customer called to see if she could make a partial payment and secretary said was okToday 3/6/customer called again to see if she could make her payment late and secretary said okAttached is paperwork that might help in solving this matterWe really appreciate customersThank you
Sincerely,
*** ***

March 1, 2016
5pt;">To whom it may concern,
I [redacted] owner of Auto Europa Cars would like to give my side of the story regarding ID# [redacted]. Mrs. [redacted] came to our premises on 2/3/16 saying she only had $500 to put down on a car. [redacted] the salesman told her that we only had 2 cars that she could take with a minimum of $700 and later within a month complete a total of $1200. Her first payment was going to be in 45 days from day of purchase. Mrs. [redacted] test drove the 2002 Honda Civic and said that she liked that car. She purchaed 2002 Honda Civic. Before we sell a vehicle we always ask the customer to take it for a test drive take a look at it very well and make sure they like the car and how it handles. On 2/8/16 customer called saying that she wanted to return the car and get another vehicle but didn't have the required down payment for that vehicle (2008 Toyota Yaris). Mrs. [redacted] said she was gonna try to come up with $500 more to get the Yaris. [redacted] the secretary gave her till 2/10/16 to come up with the money because she was still driving the 02 Civic and to avoid putting more miles. On 2/10/16 customer called office and spoke to [redacted] and told her she couldn't come up with the $500. [redacted] told her that we couldn't do anything because the other vehicle required more for the down payment. Customer didn't like it and said that the 02 Civic had too may miles and that the car had issues and it was expensive. [redacted] told her that she could make her an appointment to take care of whatever was wrong with the car but just told [redacted] to ask [redacted] (salesman) to call her back. [redacted] spoke to Mrs. [redacted] and decided to come over and see how he could help her with $200 she was able to gather. Customer came on 2/11/16 and decided to take the 2001 Honda Accord and again she test drove the car before purchasing it and liked it. [redacted] did all paperwork and sold her the 2001 Accord applying the $700 she had given on the 02 Civic and $200 more the day of sale. Basically customer had the 2002 Civic for 8 days for free. The next day 2/12/16 customer called saying that she was having problems with the transmission and wanted to return the car and wanted a refund. [redacted] gave her a partial refund of $550 on 2/12/16 (Checki; 1917). When [redacted] gave her the check she explained the customer that we had to deduct a restocking fee ($350) and we did it eventhough she never purchased the Contract Cancellation Option Agreement. I don't think we should give her a full refund because we never refuse to fix the cars. On the 02 Civic the only thing wrong was the AC compressor and we told her that we would take care of it just needed to make appointment but she refused. We fixed it and sold the car on 2/24/16 and customer has not complained. I think customers need to understand that these are used cars, we try our best to check them and fix whatever is wrong with the vehicles before we sell them but sometimes you can predict when something is gonna break. That's why we give every customer a warranty of 30 Days or 1,000 miles whichever comes first. Sometimes even after the warranty expires we help customers because we know a happy customer will bring more business. On the 2001 Accord I do recognize the transmission went out at the wrong time and it was working fine before and she knows because she test drove the car and said it was fine that's why she bought it. I was willing to replace or rebuild the transmission at no cost because it was under warranty but she wanted her money. Since the beginning we helped her with the down payment, it was going to be completed within a month and first payment within 45 days on the 02 Civic because she was only collecting from social security. I would really like to solve this problem as soon as possible. I tried before but had no luck so hopefully Revdex.com can help us solve this situation. If you have any question please call [redacted] at [redacted].

March 1, 2016To whom it may concern,I [redacted] owner of Auto Europa Cars would like to give my side of the story regarding ID# [redacted]. Mrs. [redacted] came to our premises on 2/3/16 saying she only had $500 to put down on a car. [redacted] the salesman told her that we only had 2 cars that she...

could take with a minimum of $700 and later within a month complete a total of $1200. Her first payment was going to be in 45 days from day of purchase. Mrs. [redacted] test drove the 2002 Honda Civic and said that she liked that car. She purchaed 2002 Honda Civic. Before we sell a vehicle we always ask the customer to take it for a test drive take a look at it very well and make sure they like the car and how it handles. On 2/8/16 customer called saying that she wanted to return the car and get another vehicle but didn't have the required down payment for that vehicle (2008 Toyota Yaris). Mrs. [redacted] said she was gonna try to come up with $500 more to get the Yaris. [redacted] the secretary gave her till 2/10/16 to come up with the money because she was still driving the 02 Civic and to avoid putting more miles. On 2/10/16 customer called office and spoke to [redacted] and told her she couldn't come up with the $500. [redacted] told her that we couldn't do anything because the other vehicle required more for the down payment. Customer didn't like it and said that the 02 Civic had too may miles and that the car had issues and it was expensive. [redacted] told her that she could make her an appointment to take care of whatever was wrong with the car but just told [redacted] to ask [redacted] (salesman) to call her back. [redacted] spoke to Mrs. [redacted] and decided to come over and see how he could help her with $200 she was able to gather. Customer came on 2/11/16 and decided to take the 2001 Honda Accord and again she test drove the car before purchasing it and liked it. [redacted] did all paperwork and sold her the 2001 Accord applying the $700 she had given on the 02 Civic and $200 more the day of sale. Basically customer had the 2002 Civic for 8 days for free. The next day 2/12/16 customer called saying that she was having problems with the transmission and wanted to return the car and wanted a refund. [redacted] gave her a partial refund of $550 on 2/12/16 (Checki; 1917). When [redacted] gave her the check she explained the customer that we had to deduct a restocking fee ($350) and we did it eventhough she never purchased the Contract Cancellation Option Agreement. I don't think we should give her a full refund because we never refuse to fix the cars. On the 02 Civic the only thing wrong was the AC compressor and we told her that we would take care of it just needed to make appointment but she refused. We fixed it and sold the car on 2/24/16 and customer has not complained. I think customers need to understand that these are used cars, we try our best to check them and fix whatever is wrong with the vehicles before we sell them but sometimes you can predict when something is gonna break. That's why we give every customer a warranty of 30 Days or 1,000 miles whichever comes first. Sometimes even after the warranty expires we help customers because we know a happy customer will bring more business. On the 2001 Accord I do recognize the transmission went out at the wrong time and it was working fine before and she knows because she test drove the car and said it was fine that's why she bought it. I was willing to replace or rebuild the transmission at no cost because it was under warranty but she wanted her money. Since the beginning we helped her with the down payment, it was going to be completed within a month and first payment within 45 days on the 02 Civic because she was only collecting from social security. I would really like to solve this problem as soon as possible. I tried before but had no luck so hopefully Revdex.com can help us solve this situation. If you have any question please call [redacted] at [redacted].

Review: APPROXIMATELY TWO WEEKS AGO, I went to europa to purchase a car I had called louie during the day and asked him is he could workd with 800 for a down on a a car. He told me yes, It was a friday night and about an hour before they closed he told me I could choose between three of the cars. I chose a 2001 honda civic. this car had 217,000 miles on it and when I drove it it soulnded like I was carrying a huge load, gutless, I noticed the car interior bolts were rusty along with the engine bolts were rusty. If I didnt know better I thought this car had been cloned. seriously I think they cloned that car. everything about that car says it was peiced together. I complained to loiuie and about 4 days after I bought it it was overheating. bad overheating. it wouldnt start and the funny thing about this car is when all was said and done I would of had to pay 10,000 dollars. I finally droie it back and he said I can let you have this honda accord, but you need 300 more to put down I only had two hundred. That night I dropped my friend off and the car wouldnt go in reverse. It had a bad tranny. I had put 900 down all together on two lemons and they would only give me 500. They kept 400 of my money and its not my fault they sold me two bad cars. the accord I returned the next day and asked for my money back. she gave me five hundred, I want all my money back. A day after I returned the accord with a bad tranny I noticed its up for sale again and its backed in so the new people wont notice it has a bad tranny. this place is a rippoff and Id like you to please help me get my money back. thanks alotDesired Settlement: I want my 400 they kept for my deposit I put on these two lemons,

Business

Response:

March 1, 2016To whom it may concern,I [redacted] owner of Auto Europa Cars would like to give my side of the story regarding ID# [redacted]. Mrs. [redacted] came to our premises on 2/3/16 saying she only had $500 to put down on a car. [redacted] the salesman told her that we only had 2 cars that she could take with a minimum of $700 and later within a month complete a total of $1200. Her first payment was going to be in 45 days from day of purchase. Mrs. [redacted] test drove the 2002 Honda Civic and said that she liked that car. She purchaed 2002 Honda Civic. Before we sell a vehicle we always ask the customer to take it for a test drive take a look at it very well and make sure they like the car and how it handles. On 2/8/16 customer called saying that she wanted to return the car and get another vehicle but didn't have the required down payment for that vehicle (2008 Toyota Yaris). Mrs. [redacted] said she was gonna try to come up with $500 more to get the Yaris. [redacted] the secretary gave her till 2/10/16 to come up with the money because she was still driving the 02 Civic and to avoid putting more miles. On 2/10/16 customer called office and spoke to [redacted] and told her she couldn't come up with the $500. [redacted] told her that we couldn't do anything because the other vehicle required more for the down payment. Customer didn't like it and said that the 02 Civic had too may miles and that the car had issues and it was expensive. [redacted] told her that she could make her an appointment to take care of whatever was wrong with the car but just told [redacted] to ask [redacted] (salesman) to call her back. [redacted] spoke to Mrs. [redacted] and decided to come over and see how he could help her with $200 she was able to gather. Customer came on 2/11/16 and decided to take the 2001 Honda Accord and again she test drove the car before purchasing it and liked it. [redacted] did all paperwork and sold her the 2001 Accord applying the $700 she had given on the 02 Civic and $200 more the day of sale. Basically customer had the 2002 Civic for 8 days for free. The next day 2/12/16 customer called saying that she was having problems with the transmission and wanted to return the car and wanted a refund. [redacted] gave her a partial refund of $550 on 2/12/16 (Checki; 1917). When [redacted] gave her the check she explained the customer that we had to deduct a restocking fee ($350) and we did it eventhough she never purchased the Contract Cancellation Option Agreement. I don't think we should give her a full refund because we never refuse to fix the cars. On the 02 Civic the only thing wrong was the AC compressor and we told her that we would take care of it just needed to make appointment but she refused. We fixed it and sold the car on 2/24/16 and customer has not complained. I think customers need to understand that these are used cars, we try our best to check them and fix whatever is wrong with the vehicles before we sell them but sometimes you can predict when something is gonna break. That's why we give every customer a warranty of 30 Days or 1,000 miles whichever comes first. Sometimes even after the warranty expires we help customers because we know a happy customer will bring more business. On the 2001 Accord I do recognize the transmission went out at the wrong time and it was working fine before and she knows because she test drove the car and said it was fine that's why she bought it. I was willing to replace or rebuild the transmission at no cost because it was under warranty but she wanted her money. Since the beginning we helped her with the down payment, it was going to be completed within a month and first payment within 45 days on the 02 Civic because she was only collecting from social security. I would really like to solve this problem as soon as possible. I tried before but had no luck so hopefully Revdex.com can help us solve this situation. If you have any question please call [redacted] at [redacted].

Review: I am currently renting a 99 Lexus es 300 from Auto Europa in Vista, Ca. When I first got the car in October the car had 132,000 miles on it, and it currently has139,000 miles due to going to and from work. I brought them the car in November due to vibration coming from the rotors. They replaced the timing belt and my front struts (so they said). 2 weeks later I was having severe leakage. I took the car in again and they informed me that they had to take out the engine, rinse it, and put it back in so that they could identify where the leak was coming from. I my car into Express Tires in Vista, Ca. to get an oil change, the mechanic there showed me where the leak was coming from and said that they must've cut one of the hose or something. I took it back to Auto Europa to show them what the mechanic said, and then they fixed it. Now my check engine light, the VSC light, and the VSC OFF light is on and my car is not performing like it should be and they're saying that they can't do anything because I'm passed my mileage and the warranty. I feel like if they knew what they were doing to begin with, my car wouldn't be having any of these problems. due to the fact that I didn't have any major problems with this car until they started to work on it. When I called to talk to them about it, they were very rude; cursing at me in English and in Spanish, hanging up on me, and now I'm stuck with this car that is supposed to get me to and from work but now it's beginning to be un drivable.Desired Settlement: I love my car, and feel like I haven't been treated fairly when it comes to the repairs made on this car. I would really appreciate if I could either get my car repaired properly by another company, or I would like a refund-cash.

Business

Response:

AUTO EUROPA CARS

737 TOWNSITE DRIVE

VISTA, CA 92084

(760) 630-6769

March 6, 2014

To Whom It May Concern:

I [redacted] owner of Auto Europa Cars would like to explain my side of the story regarding the.99 Lexus ES 300 purchased by Aquaneshia [redacted] on 10/29/13. On 11129/13 Miss. [redacted] had an appointment to check the car for a noise and shaking on the front end and oil leak. The mechanic cleaned the engine and tightened oil pan bolts and machine rotors (sublet labor). The secretary told customer that at the moment the mechanic didn't know exactly where the oil leak was coming from. The secretary explained what the mechanic did but didn't guaranteed it was going to work so she told the customer to call and let her know if the oil leak persisted. Customer called back days later to let the secretary know that the car still had the oil leak. Secretary scheduled couple appointments but she missed them. On 12/19/13 customer brought car, the timing belt and camshaft seals got replaced. Later customer called that the car had the oil leak again and told secretary that she had taken the car to get an oil change and had a diagnostic on the oil leak. The customer brought the diagnostic paper and said that the power steering pump had to be replaced, the oil pan gasket had to be replaced, all struts had to be replaced, and some regular maintenance. Secretary explained the customer that we were only going to take care of the oil leak because we were still responsible under the warranty and that the regular maintenance and struts were not covered. Miss. [redacted] told secretary that she understood because of the miles she had put on the car (more than 5,000 miles) and warranty was over, that she only wanted us to fix the oil leak that later on she was going to take care of the other things. Nobody ever told her that the struts had been replaced before. An appointment was scheduled on 12/30/13 to fix oil leak but customers cancelled. On 1/20/14 the power steering hose got replaced and told them that we needed the car for another day to fix the oil leak from the oil pan gasket but customer needed car so we made another appointment on 1123/14. That day the oil pan gasket got resealed. The secretary also called customer to let her know that the lug nut wheel lock was missing and ask her if she knew where it was. She said that she threw away the part because she didn't know what it was for and that she had asked 2 of my employees and they told her they didn't know what it was for. Later that day after customer picked up car she called again and spoke to me about the part and told her we could get it for her but had to pay for it. She got mad and said that I was responsible because my employees had told her she didn't need the part. I asked the employees that supposedly she asked and they both told me that they never told her that. They both said that they know the function of the part, which is a lock to remove the tires. When I told her that she said they were lying and started cussing at me so I transfer the phone to one of the employees that had told her that. The employee was being nice and told her that he had never told her that about the part but same thing happen she was cussing at him and he had to hang up. The employee couldn't believe her attitude and wasn't going to hear her cussing at him. I know that probably it was wrong for him to hang up, but me too I can't understand her attitude. When she brought the car for the appointments we even had to give her rides back home or drop off the car when done because she didn't had a ride. All my employees are nice to customers and try to help them whenever possible. Several days passed and she called again that the car had check engine light, secretary told her that the only thing she could do was refer her to a shop because warranty was over and she said ok. I try to understand customers but they should also try to understand that the cars I sell are not new and things are going to brake down the road that we can't predict. I don't think we need to pay or fix repairs but only the ones covered under the warranty which we did or give her a refund. The warranty was fully explained to the customer and she signed it. The employees and I tried our best to help her whenever possible and even with her January payment. Customer called to see if she could make a partial payment and secretary said was ok. Today 3/6/14 customer called again to see if she could make her payment late and secretary said ok. Attached is paperwork that might help in solving this matter. We really appreciate customers. Thank you.

Sincerely,