Auto Europe, LLC

We had been awaiting a response from [redacted], asking for an explanation as to why the reserved, confirmed vehicle was not available and only an upgraded vehicle presented, which did not suit the renter's travel plans. We did confirm with the renter and [redacted] that they did drive the [redacted] party from...

the [redacted] downtown location to the [redacted] airport, but this understandably and regrettably caused a delay.  We apologize for the inconvenience and the delay in a resolution. We have refunded the $174.39USD to the credit card on record, a [redacted] ending in [redacted].  This should post in 2-3 business days.

We regret any misunderstanding, however, Ms. [redacted] booked her reservation on our US website. One has an option to select their country of residence. Had she selected Australia, she would have been automatically directed to our Australian website, with terms & conditions specifically for...

Australian residents. She would have also been quoted and paid in Australian dollars rather than US Dollars. Our terms and local mandatory fees are disclosed on the website, as well as printed on the prepaid voucher.Due to any possible misunderstanding, and as a gesture of goodwill, when Ms. [redacted]'s rental with [redacted] has ended, she can send in a copy of her [redacted] invoice, showing the local fees, and we will refund the equivalent of the premium location surcharge and the road fee. She should reference her Auto Europe voucher number, US [redacted] in the subject field and forward the invoice to: [redacted]m

Due to a technical problem, the refund did not post - it was resubmitted and should appear on the credit card within the next 1-3 business days

Although Auto Europe does not benefit from any fees charged locally by the car rental company, in the interest of good customer service, we have refunded $513.00USD to the credit card used to pay us for the rental, a [redacted] ending in [redacted]. Please allow 2-3 business days for this to post.

Dear Revdex.com The above complaint was recorded as resolved following the businesses’ confirmation that a refund would be paid in full. This was agreed on 20th July 2017 (see quote from their response below). I am yet to receive a refund from the business. Please can you advise on typical timescales for refunds to be issued and what action I may need to take to ensure this is completed in a timely manner. “Due to any possible misunderstanding Mr. [redacted] had when entering his pick up time online, we have canceled his voucher in full and refunded the £124.56GBP to the credit card used to prepay his reservation” Many thanks [redacted]

In this instance, we have made an exception and refunded the cancellation penalty of $75.00USD as a gesture of goodwill. This refund will post within the next 2-3 business days.