To: [redacted] RE: ID# [redacted] After multiple attempts and messages left that went unanswered to verifyinsurance, we contacted the lender that we signed recourse with on this customers loan to find out that they had not made the May 1st payment, with insurance unverified and customer late on the payment due, a repo order was placed on the vehicle and it was picked up on May 7th Customer made the payment on May 7th (how ironic) insurance was verified and vehicle was returned to the customer.Sincerely,Lonny D [redacted] Owner
[redacted] I have spoken with [redacted] about this whole issueI instructed her tocontact Equifax and dispute the incorrect reporting that was made on her accountI also told her to call Eagle finance once this was done and ask for Bob Bibb whowas handling her account so he could make the necessary corrections as this is whatI was told to do by the manager at Eagle loanIf she did this I am confident this errorin reporting to the credit bureau has been corrected by nowIt may take up to daysto catch up to her account as reporting is done monthlyAuto Express is closing its doors and [redacted] from the Attorney Generals officeis aware of this whole transaction with [redacted] He will assist her if she needs atemporary tag until we can obtain the title from the financing source who holds itThis isthe most important priority of Auto Express and we are working diligently to provide ***with the titleWe expect this to be completed in the near future [redacted] has been told by myself about this issueHer complaint may have just crossed inour communication with each other or she may have misunderstood me or even forgot Sincerely, [redacted]
Re: ID [redacted] Mr [redacted] and his son purchased a Ford Ffrom usAt the time of the sale our salesman [redacted] tells me that all he told Mr [redacted] was we would give the vehicle a safety inspection and address a check engine light that was on, no mention of a ticking noise was made to ***.As we completed the deal a safety inspection was put on a due bill(see attached) We use this form as many dealerships do to avoid matters like this where one party claims something and the other party disagrees..We put it in writing and had Mr [redacted] sign itWhen he signed the form he never spoke to me about a ticking noise that [redacted] promised him to be removed either.Mr [redacted] came back for the safety inspection that we did perform, and came back a second time for us to possibly remove a broken head bolt in the manifold that was stripped offWe told Mr [redacted] that if it was a simple extraction of a bolt we would do it for him but as it turned out by trying to extract the bolt he was concerned with it may cause other bolts to strip out as well and we chose not to take the risk as it was not a necessary repairThis work also was not part of the deal and was not in writing to do.Since this particular problem with the [redacted] family has happened we have created an additional form for customers and salesman both to sign to assure this sort of he said, she said circumstance won't come about again(see attached)This may seem a bit reduntant using both forms as the due, bill should be sufficient, but if it keeps this sort of situation from happening again its going to be worth itI'm not sure where the disputed amount of $came from or what its even for.We provided the service we put in writing, we also changed the oil as it was well overdue and Installed new spark plugsThe oil change and spark plugs were complementary as they were not on the due bill, At this point Auto Express does not owe Mr [redacted] anythingI would be happy to discuss with Mr [redacted] anything concerning this vehicle purchase if he chooses to call me
To: [redacted] RE: ID# [redacted] After multiple attempts and messages left that went unanswered to verifyinsurance, we contacted the lender that we signed recourse with on this customers loan to find out that they had not made the May 1st payment, with insurance unverified and customer late on the payment due, a repo order was placed on the vehicle and it was picked up on May 7th Customer made the payment on May 7th (how ironic) insurance was verified and vehicle was returned to the customer.Sincerely,Lonny D [redacted] Owner
[redacted] I have spoken with [redacted] about this whole issueI instructed her tocontact Equifax and dispute the incorrect reporting that was made on her accountI also told her to call Eagle finance once this was done and ask for Bob Bibb whowas handling her account so he could make the necessary corrections as this is whatI was told to do by the manager at Eagle loanIf she did this I am confident this errorin reporting to the credit bureau has been corrected by nowIt may take up to daysto catch up to her account as reporting is done monthlyAuto Express is closing its doors and [redacted] from the Attorney Generals officeis aware of this whole transaction with [redacted] He will assist her if she needs atemporary tag until we can obtain the title from the financing source who holds itThis isthe most important priority of Auto Express and we are working diligently to provide ***with the titleWe expect this to be completed in the near future [redacted] has been told by myself about this issueHer complaint may have just crossed inour communication with each other or she may have misunderstood me or even forgot Sincerely, [redacted]
Re: ID [redacted] Mr [redacted] and his son purchased a Ford Ffrom usAt the time of the sale our salesman [redacted] tells me that all he told Mr [redacted] was we would give the vehicle a safety inspection and address a check engine light that was on, no mention of a ticking noise was made to ***.As we completed the deal a safety inspection was put on a due bill(see attached) We use this form as many dealerships do to avoid matters like this where one party claims something and the other party disagrees..We put it in writing and had Mr [redacted] sign itWhen he signed the form he never spoke to me about a ticking noise that [redacted] promised him to be removed either.Mr [redacted] came back for the safety inspection that we did perform, and came back a second time for us to possibly remove a broken head bolt in the manifold that was stripped offWe told Mr [redacted] that if it was a simple extraction of a bolt we would do it for him but as it turned out by trying to extract the bolt he was concerned with it may cause other bolts to strip out as well and we chose not to take the risk as it was not a necessary repairThis work also was not part of the deal and was not in writing to do.Since this particular problem with the [redacted] family has happened we have created an additional form for customers and salesman both to sign to assure this sort of he said, she said circumstance won't come about again(see attached)This may seem a bit reduntant using both forms as the due, bill should be sufficient, but if it keeps this sort of situation from happening again its going to be worth itI'm not sure where the disputed amount of $came from or what its even for.We provided the service we put in writing, we also changed the oil as it was well overdue and Installed new spark plugsThe oil change and spark plugs were complementary as they were not on the due bill, At this point Auto Express does not owe Mr [redacted] anythingI would be happy to discuss with Mr [redacted] anything concerning this vehicle purchase if he chooses to call me