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Auto Express Superstore Reviews (3)

I had been looking at car there for awhile and then talked to my sales person about buying I even put a deposit down so that they couldnt sell it and showed interest in it. Then they told me what info I needed to bring told them it would be a couple days cause I had work. The day I got ready to go in I told them and they then told me that they sold it already. I put money on the carand they sold it. No reliability, no trust, no care, and horrible customer service. The sale lady I had was good and did her job but the reat of the dealership failed.

Review: I visited the motorcycle dealership after find their advertisement for sale of a 2011 KTM 1190 RC8R motorcycle, color Orange and Black. I initially sent an email requesting information and service history from a representative who informed me that the bike is in excellent working condition. A few weeks later, I made a visit to the dealership to purchase the bike. I met with a sales representative, Kyle M[redacted] who informed me that the bike was removed from the showroom floor to the storage unit due to the change in the seasons. After an extension conversation with the dealer, I began making arrangement to purchase.

I expressed my request to get the motorcycle serviced after my inspection showed the service light activated. I also requested a pre-delivery inspection and state inspection done to ensure that I will be able to register the vehicle in my home state of [redacted]. Mr. M[redacted] as well as the Christopher W[redacted] informed me that because I will not be registering the motorcycle in Pennsylvania, I can not order the bike service or inspected through their dealership. Both attested to the proper functioning of the bike and that no inspection would be necessary. I informed both gentlemen that one will still be performed to verify their claim.

The motorcycle was purchased November 5, 2015 and delivered on November 7, 2015. At the time of delivery, the bike was removed from the trailer and brought into my garage. I asked the delivery representative to start the bike and provide the pre-delivery inspection sheet. He did not present it and the bike would not start. I used my battery charger to get the bike running and it started with no issues. Initial inspection revealed the turn signals were also inoperable. He immediately called Kyle M[redacted] to inform him of my concerns. He advised the battery only needed to be charged a little longer as it was removed when brought to their storage facility. Mr. M[redacted] also informed me that a replacement battery will be mailed and when I get the bike inspected to let him know of all the faults found and he will work with me to get the repairs done that were found.

That following week I made arrangements with the local [redacted] motorcycle dealership in [redacted], PA to come and pick up the bike from my residence, have it serviced and inspected. During their initial checks, the VIN was ran and a manufacturer recall was active. The part had to come directly from [redacted] in [redacted] which took a while due to overseas shipping/customs inspections. After the recall work order was complete, the [redacted] serviced the motorcycle, changed the oils and all the fluids. The next step was to complete the inspection and provide me with the report.

Their inspection revealed that the wires to the turn signals were cut which resulted in replacement parts needed for the Odometer system and the head unit. Both units had to be ordered which took an extensive amount of time. I informed Kyle M[redacted] of all the issues found by providing an invoice from [redacted] noting the work needed. I also expressed my displeasure about being deliberately lied to about the condition of the motorcycle, the inability of Offroad Express to conduct a pre-delivery inspection and State inspection which would have revealed these issues. It is against the law for any dealership to see any vehicle that is incapable of passing state inspection.

Mr. M[redacted] informed me that he will be willing to provide me with $500 to cover the repairs which is insufficient based on the inspection report from [redacted].

Additionally, at the time of purchase, I ordered front and rear motorcycle bike stand totaling $171.64. I returned the product via mail and have yet to receive my refund.Desired Settlement: I would like Offroad Express to cover ALL repairs, parts and labor fees required to pass Pennsylvania State Inspection, a 20% discount for this purchase for their business practices and the full refund for the price of the bike stands that were returned.

Review: In the first week of December 2015, my wife and I bought a used 2007 Kia Sorento with 155,000 miles from Auto Express Kia in Erie, PA. The initial asking price when my wife found the listing was $6900. The sales associate, whose name I'm pretty sure is Brian, was very friendly and helpful.

Prior to finalizing the sale, I asked to give the vehicle one last test drive because I realized I hadn't previously checked the 4-wheel-drive. This time, I engaged and disengaged the 4WD several times in both high and low gears, closely following the instructions in the owner's manual.

Everything appeared to be working properly - the correct dashboard lights illuminated and I could hear what I thought was the 4WD system engaging under the vehicle. Unfortunately there was no snow on the ground at the time, and I couldn't tell whether all four wheels were getting power. Nevertheless, I was reassured by our associate that the vehicle was thoroughly checked by their service department and cleared of any mechanical problems.

Fast-forward to January, about five weeks after the purchase, and all seemed well. Due to an uncharacteristically warm winter, we had not yet taken the Sorento out in the deep snow, and therefore had not attempted to use 4WD. Well, the snow finally came, and I engaged the 4WD, hoping to get some much-needed traction.

Just as it had during the test drive, the 4WD seemed to initiate perfectly - the proper lights came on and I could hear the system engage - all seemed good to go. However, upon accelerating, I immediately suspected that there was no power going to the front wheels at all.

I hastily called Auto Express and explained the situation. They offered to take a look and diagnose the problem, so we made a service appointment for their first available slot. Upon inspecting the vehicle, it was quickly determined that the entire front differential was torn to shreds and needed to be replaced.

I explained to Josh in service that I had just bought the vehicle about a month prior, and it was clear to me now that the 4WD was not working properly at the time, despite seeming to engage smoothly. Josh expressed understanding, even going so far as to admit that not all 4WD vehicles entering their lot are checked to make sure the 4WD works properly before being re-sold.

The following day I received a call from Josh - he'd spoken to the manager, who offered only to repair the vehicle at cost - five hours of labor at $75/hr and roughly $750 in parts, for a grand estimated total of $1125. Disappointed, I requested to speak with the manager.

His first response was that they couldn't do anything more for me because they had come down so much on the price of the vehicle. He claimed that they reduced the price by over $1000. I pointed out that this was completely untrue, and that the asking price of the vehicle was $6900 at the time of our first test drive, compared to a $6500 final selling price, for a difference of only $400. I then offered to pay the $400 out-of-pocket to fix the vehicle, thinking this would be a fair compromise, given his reasoning. Apparently that didn't suit his interests, so he changed his reasoning.

His next response was that I had bought a high mileage car, and that there were no guarantees. I then argued that while the vehicle had high miles, our associate had made a point to reassure us that it had been thoroughly inspected and cleared of any mechanical problems. We later found out that was very obviously not the case. At the time, we were negotiating based on a vehicle with working 4WD and no major mechanical problems - a belief reinforced by the claims of the sales associate.

Presented with that argument, he changed his story one last time, this time claiming the 4WD system HAD in fact been thoroughly inspected, and was working properly at the time of purchase. He accused me of causing the damage myself, and that with high-mileage vehicles, things can go wrong overnight. I quickly pointed out the fact that a differential simply does not shred itself to pieces from a few weeks light driving. The damage was very obviously caused by prolonged abuse, and was present at the time of purchase.

Despite all evidence pointing to the contrary, he basically told me, "tough luck" and sent me on my way. I'm incredibly disappointed in the how this situation was handled by management. It was painfully obvious to all parties that Auto Express Kia had sold me a vehicle with a broken 4WD system and either, A: had inspected the vehicle, knew it was broken, and lied about it, or B: neglected to ever inspect the 4WD, then mislead me into believing they had. Either way, their actions were negligent at best, and deliberately deceitful at worst, and I firmly believe they should hold themselves accountable by accepting my offer of $400 to repair the 4WD.Desired Settlement: I would like Auto Express Kia to accept my offer of $400 to repair the vehicle's 4WD.

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Description: AUTO DEALERS - NEW CARS, AUTO DEALERS - USED CARS, SNOWMOBILES, AUTO REPAIR & SERVICE, ALL-TERRAIN VEHICLES

Address: 10320 Wattsburg Rd, Erie, Pennsylvania, United States, 16509

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