I have been going to this auto shop for years and have always been treated with good and quick service and honestyImagine my surprise Last week, when I stopped in for a quick patch on a slow-leaking tireI was open to replacing the tire if needed, but let them know that I had to get back to work right awayThe mechanic, Mike, jacked up my Car, removed the front tires, and then left me sitting for and a half hours with no one in the shop to helpMy phone was dead, I had meetings at work, and my kids were waitingI was in tears, but my Car was up on a jack without tires, so I could not leaveWhen he returned, with no explanation as to the wait, I told him I was upset and had to goShortly after, I see has a mechanic replacing both my headlights with crazy bright halogen bulbs without ever asking me, and just wasting more of my timeThen he presents me with a bill for $500! I was livid, but who knows how much longer I would be in the shop if I insisted he remove the lights I did not ask forI told him I thought his behavior was disgraceful and I had no choice but to pay the bill
I have been going to this auto shop for years and have always been treated with good and quick service and honesty. Imagine my surprise Last week, when I stopped in for a quick patch on a slow-leaking tire. I was open to replacing the tire if needed, but let them know that I had to get back to work right away. The mechanic, Mike, jacked up my Car, removed the 2 front tires, and then left me sitting for 2 and a half hours with no one in the shop to help. My phone was dead, I had meetings at work, and my kids were waiting. I was in tears, but my Car was up on a jack without tires, so I could not leave. When he returned, with no explanation as to the wait, I told him I was upset and had to go. Shortly after, I see has a mechanic replacing both my headlights with crazy bright halogen bulbs without ever asking me, and just wasting more of my time. Then he presents me with a bill for $500! I was livid, but who knows how much longer I would be in the shop if I insisted he remove the lights I did not ask for. I told him I thought his behavior was disgraceful and I had no choice but to pay the bill.
I have been going to this auto shop for years and have always been treated with good and quick service and honestyImagine my surprise Last week, when I stopped in for a quick patch on a slow-leaking tireI was open to replacing the tire if needed, but let them know that I had to get back to work right awayThe mechanic, Mike, jacked up my Car, removed the front tires, and then left me sitting for and a half hours with no one in the shop to helpMy phone was dead, I had meetings at work, and my kids were waitingI was in tears, but my Car was up on a jack without tires, so I could not leaveWhen he returned, with no explanation as to the wait, I told him I was upset and had to goShortly after, I see has a mechanic replacing both my headlights with crazy bright halogen bulbs without ever asking me, and just wasting more of my timeThen he presents me with a bill for $500! I was livid, but who knows how much longer I would be in the shop if I insisted he remove the lights I did not ask forI told him I thought his behavior was disgraceful and I had no choice but to pay the bill
I have been going to this auto shop for years and have always been treated with good and quick service and honesty. Imagine my surprise Last week, when I stopped in for a quick patch on a slow-leaking tire. I was open to replacing the tire if needed, but let them know that I had to get back to work right away. The mechanic, Mike, jacked up my Car, removed the 2 front tires, and then left me sitting for 2 and a half hours with no one in the shop to help. My phone was dead, I had meetings at work, and my kids were waiting. I was in tears, but my Car was up on a jack without tires, so I could not leave. When he returned, with no explanation as to the wait, I told him I was upset and had to go. Shortly after, I see has a mechanic replacing both my headlights with crazy bright halogen bulbs without ever asking me, and just wasting more of my time. Then he presents me with a bill for $500! I was livid, but who knows how much longer I would be in the shop if I insisted he remove the lights I did not ask for. I told him I thought his behavior was disgraceful and I had no choice but to pay the bill.