Auto Finishers Supply Co. of Rochester

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe business actually went above and beyondAssistant Manager Adam came out to my home and looked at my vehicleThis is before he knew I had made a complaint to the Revdex.com(Unbeknownst to me a complaint had already been to the owner.) Adam agreed with me and replaced the tint on the windows in questionAdam drove me back home and when the vehicle was finished he had someone follow him to my home to drove the vehicle off to meI want to thank him and Auto Finishers on their professionalism in handling my complaintI will definitely continue to do business with them Thanks, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe rebuttal that auto finishers has offered is not only offensive, it's I correct Auto finishers is listed on the [redacted] tire site as the closest place listed to bring a warranty claim to, regardless of where the tire was purchased Furthermore, as per the statement of an act of generosity, I paid to have the tire dismounted, which I'd also like to point out I have the receipt forHaving spoke with ***, they have told me that in fact auto finishers IS directly responsible for this matter, as per their agreement with ***, I should have been made aware of any findings through this process, which they did not until magically the claim was denied, which I was never informedThis is all of course before having one of their store associates speak about me in vulgaritiesI will continue to pursue this matter until this retailer takes responsibility for their mistake, as anyone would do being cheated out of 300+ dollars Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I'd like to start by pointing out the fact that Mr [redacted] was not a customer of ours and did not purchase anything from us, including this tire For this reason, we are not obligated or required to assist Mr [redacted] with his warranty claim and only did so as a good faith gesture For no profit or gain at all we dismounted the tire, obtained a claim form from ***'s authorized distributor, [redacted] (***), and delivered it to [redacted] where the claim process could beginIn this situation we simply served as the middleman and were no more than a drop off location to save Mr [redacted] the cost of shipping the tire directly back to the manufacturerOnce the tire was delivered to [redacted] it was out of our hands entirely It is our understanding that [redacted] found a bulge in the sidewall consistent with hitting a potholeFor this reason Mr [redacted] 's claim was denied Again, it is not our responsibility to inform Mr [redacted] about the warranty process, rules, regulations or guidelines for *** Tire This information could easily be obtained by going to the manufacturers website and searching the word "warranty" or contacting the number for [redacted] or [redacted] Consumer Relations clearly noted on the claim form signed by Mr [redacted] The allegation that [redacted] did or did not dispose of the tire is of no bearing, consequence or concern of ours Again, Mr [redacted] is not our customer and his issues should have been addressed to the vendor he made the purchase from Mr [redacted] has put an unfair burden of time and money on us that would be better spent on paying customersInstead of being grateful for our generosity, Mr [redacted] is now looking for reimbursement on an item not purchased here that was damaged by him and deemed unwarrantableThis is a ridiculous display of entitlementCordially, Roseann T