Auto Gallery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
we were told to get the oil change asap that is why we did it that day. and lets just say this dealer knew that there was a problem with car and sold it anyway just to make a buck and wanted it to last longer so then they could blame it on us. but instead it didn't even make it day and they issued a refund for the price of vehicle in hopes that we would drop it but we also incurred an expense of the full synthetic oil change which we were told to do by the salesperson/owner for $110.00 We would not of gotten the oil change otherwise. when at the dealership for over hours I was talking to another salesman and mentioned the oil change and he told me that he shouldn't of told us to get oil change because they usually do them on all their cars. But he wasn't surprised that he told us to do it. we want $refund for an expense we only incurred due to salesman telling us to do it.
Regards,
*** ***

In regards to the above-mentioned complaint, I have attached a copy of the current NADA value of the car and a copy of the bill of sale showing the actual purchase price of the carI have done this to provide you with an overall assessment of this dealDespite the fact that all cars here are sold
as is, unless specified otherwise, we do our best to make any necessary repairs, even after the final sale, if the customer mentions a problem with the car that went unnoticed by our staff before the saleIn this case however, we feel that the customer's complaint has no merit and we feel that a hairline crack on the rim does not compromise the integrity or safety of the carIt certainly does not warrant the asking price of $by Mr***This in spite of the fact that before the sale was finalized, Mr*** had observed and mentioned to us that one of the four rims on the car was different than the rest.Sincerely*** ***, OwnerSEE ATTACHMENT FOR ORIGINALS

We regret that we have to even respond to this complaintA broken coolant hose should not have resulted in a blown head gasketBut lets just say, only for the sake of the argument, and regardless of who was at fault, and to avoid going into minute details, that everything the customer says
is trueExactly how long did it take for them to get a full refund on the sale?! Was it weeks, days, hours, or minutes? But a full refund is not good enoughThey want to exhort an additional $they spent on oil change despite the car not needing it. We truly wonder how easy it would have been for them to get a full refund at another dealership in a case like this. And yet, customer announces in the complaint that they will leave negative feedback on every possible siteNow we are not under any illusions about matters of classiness, or lack thereoff in these partsWe do not expect polish and sophisticationBut a little bit of dignity is something anyone can have.RespectfullyAuto Gallery

Review: On or around 1/25/14 I was in an accident and called for towing assistance. This company also goes by "Tag Towing and Collision" which is what came up when I Google "Cheap Towing". I have unfortunately have been in more than I would like to say small accidents and have ALWAYS used Bowser Automotive. Some may ask, why would I change this time? Well when I called for service the operator, later to be named as [redacted], tried to sell me on the fact that his establishments works on the Steelers cars, which was cool, but I insisted on using Bowser Automotive, because of history and good work. I ended up choosing the Auto Gallery because he said some of the most beautiful words that I could possibly want to hear in this situation. "I will waive your deductible, which was $500!" So being a single parent, tight on funds, I accepted the business relationship. 3 months later on 4/19/14 I went to pick up my vehicle after countless calls for updates. I was always told its winter time, it takes time to get parts, and no one has your parts because Suzuki is not in the country anymore. When I arrived to pick up my car, I was in the rental car that at first was a courtesy car, now I'm finding out they are charging me for the use of the rental, they also said it had a scratch that I was responsible for the cost of the repair. After making the initial repairs to my vehicle, He knowingly put a new engine into the vehicle without my authorization. He did that to extort extra money from the insurance company. He has over $11,000 in checks; the car is only worth $12,000. He demanded I paid $2060 to get my car back on top of the insurance checks. He took the keys from the loner rental, police were involved, couldn't give me vehicle because of services rendered. I was advised to handle it with the insurance company or pay the $2060 and sign the $11,000 check from the insurance. I declined and walked home. I am calling the adjuster on Monday. These people are scammers stay far away!!!!!!!Desired Settlement: Keep the car!!! I will take the $11,000 and pay my off my lien holder. Which would have been my first decision if I knew they was installing a new engine. I could have a new car, and not have waited 3 months, or dealt with any of this at all!

Consumer

Response:

Please withdrawal the complaint I on filed on 4/15/2014, against Tag Towing and Collision, this issue has been resolved. Thank you!

Review: I am writing to register a formal complaint regarding automobile repair fraud committed by The Auto Gallery of[redacted] in its handling of my 2004 Honda CRV following an accident that occurred on May 25, 2013. My car ended up at the Auto Gallery car through its strong-armed tactics the evening of my accident as they showed up immediately and told me I could not call AAA as it needed to be moved immediately and made me feel I had no choice but to use their company. The Auto Gallery proceeded to take responsibility for the repairs of my automobile following the accident. [redacted], the owner of the establishment, convinced me that the damage to my car was mostly superficial, & that even though my insurance company was deeming it a total loss, it could be easily fixed if I opted to retain the salvage since the repair costs would be less than the worth of the car, and no major structural damage was done. He quoted a cost of $8300 and three weeks. The Auto Gallery was in possession of my car for two and a half months (from May 25 - August 8), continually giving me the runaround for why it was not yet ready, after which time they billed me for $8,989.82 (not counting tax), nearly $700 more than the original estimate. After getting it back I have had numerous issues with it & thus have taken it to Honda for costly repairs & insp where they have found: the drive belt came off due to the tensioner having excessive play, It was found that issue was due to the bolts having been stripped out from being installed incorrectly; the rear brake pads were worn low & rotors rusted excessively (making a grinding noise that Mr. [redacted] actually pointed out saying it was safe & just dust); and most alarmingly, that they installed the front engine mount upside down, broke it in the process, welded it to the frame and painted over it to cover it up, causing mult other parts to be incorrectly installed (leaning pwr steering rsvr) or omitted (cover for the torque convtrDesired Settlement: Honda is unable to repair the upside-down front engine mount because it was welded into place. Honda also informed me that I will get very little if anything on a trade-in for this vehicle with the problems as they are. At this point, I am left with a car that is riddled with on-going issues that ultimately cannot be fixed due to the gross and willful negligence of the Auto Gallery. To date, this has cost a total of $10,932.13 with further costs guaranteed. I am requesting that Mr. [redacted] and/or the Auto Gallery reimburse me for the full amount of $10,932.13 that I can put toward a new automobile.

Review: on there website they advertise a 50 dollar tow with 3 free miles well there are no words are anything saying its only for compact cars I call there office and the guy said there was but I been on the website a 100 times and still no descriptionDesired Settlement: I just want my money back or give me the difference back for the $50 tow

Business

Response:

I have made various attempts to discuss the issue this customer and try to fix it anyway we can however his phone is not in svc and I sent him an email which I willsend you a copy of we are more than happy to fix any and all issues any customerhas but need to ask some questions to do so thanks if we hear from him we will letyou know also[redacted]customer service

Review: [redacted], Owner of the Auto Gallery, at [redacted], sold me a 08' Mercedes CLS550 with a defective rim that he had his mechanic put JB Weld on. Also, He told me I would have to drive it 100 miles because they put a new battery in it before it can be inspected, which I did drive it at 20 miles an hour for 3 weeks because I was petrified that the wheel would go flat, and as soon as I took it down The Auto Gallery where I thought they would inspect it there, 2 guys said they would take it to get inspected and after that when I got home with it, I never drove it again. The tire was flat because of the rim. This rim is 20" and when I bought it he told me to go slow because there was big rims on it. I do not drive fast anyway.Desired Settlement: I would like [redacted] to pay for the battery that he said he replaced in it before I bought it, but never did. That is an outright lie. The car has been setting for 3 months and it will not start. That does not happen with a new battery. Also, I would like him to pay for 1/2 of the 19" rims which I just purchased but will take 2 months to receive. I was going to use this car to go to Florida in September, 2013, but when I found out all of this, we had to fly down