Auto Gardens

Received call from Kevin [redacted] , providing business response.Mr [redacted] notes that Mr [redacted] purchased the Envoy "as is," with all required disclosures and acknowledgmentsHe says Mr [redacted] identified himself during the sales process as being / having been a mechanic, and that he seemed comfortable with the vehicle's condition and price at the time of purchase.Mr [redacted] feels that there are some discrepancies in Mr [redacted] ' story as it concerns vehicle issues on the way home from Auto GardensAlthough the complaint indicates issues occurring "20-miles away from dealership," Mr [redacted] suspects that Mr [redacted] may have been further along in his 4-hour driveSays that when he offered to have Mr [redacted] bring the Envoy back so Auto Gardens could take a look at it, he was unwilling to make the return trip.Mr [redacted] says Auto Gardens was willing to take Mr [redacted] at his word that he was experiencing transmission issues, and offered to participate in repairs by contributing toward a used transmission and towing chargesIn return, Mr [redacted] says he asked Mr [redacted] to submit a positive review of his experience with Auto Gardens, as the dealer felt it was acting in good faith by participating in repairs on an "as is" vehicle purchaseHe says Mr [redacted] indicated he was willing to do this.Mr [redacted] says that as soon as Mr [redacted] received the check Auto Gardens sent, Mr [redacted] posted a very negative review of Auto Gardens, which the business felt was a violation of good faith, and not in keeping with the agreement Mr [redacted] had made with themAs a result, Auto Gardens then opted to stop payment on the check.Mr [redacted] says that it was initially willing to work with Mr [redacted] toward a resolution, but is no longer willing to participate in repairs, due to what it feels was not acting in good faith on the customer's part

I am rejecting this response because:
none of this is true. I never once said that I was nor have ever been a mechanic or having any knowledge of transmissions. secondly the envoy did break down close to the dealership and they specifically told us that they will not take back the envoy but will pay $700 total for bew used transmission and part of tow. one way you know his side is a complete lie is beacause I ([redacted]) did not go to purchase the vehicle. my wife [redacted] (which the vehicle was/is registered to) and my mother ([redacted]) made the trip because we were assured there was nothing wrong with the vehicle and it ran in great shape. so you (Revdex.com) should see that just by him insinuating I was there and supposedly had this conversation with him that he is trying to say whatever possible to not make things right and pay the $700 we were promised. not asking for the whole $1100 it cost us in towing and transmission (full compensation of only parts and getting vehicle home) but only the $700 we agreed on for spending $4000 on a vehicle with bad transmission that they knew was bad and didn't tell us ending up stranding my wife and mother on the side of the road roughly 1800 miles from home.

Received call from Kevin [redacted], providing business response.Mr [redacted] notes that Mr [redacted] purchased the Envoy "as is," with all required disclosures and acknowledgments. He says Mr [redacted] identified himself during the sales process as being / having been a mechanic, and that he seemed...

comfortable with the vehicle's condition and price at the time of purchase.Mr [redacted] feels that there are some discrepancies in Mr [redacted]' story as it concerns vehicle issues on the way home from Auto Gardens. Although the complaint indicates issues occurring "20-30 miles away from dealership," Mr [redacted] suspects that Mr [redacted] may have been further along in his 4-hour drive. Says that when he offered to have Mr [redacted] bring the Envoy back so Auto Gardens could take a look at it, he was unwilling to make the return trip.Mr [redacted] says Auto Gardens was willing to take Mr [redacted] at his word that he was experiencing transmission issues, and offered to participate in repairs by contributing toward a used transmission and towing charges. In return, Mr [redacted] says he asked Mr [redacted] to submit a positive review of his experience with Auto Gardens, as the dealer felt it was acting in good faith by participating in repairs on an "as is" vehicle purchase. He says Mr [redacted] indicated he was willing to do this.Mr [redacted] says that as soon as Mr [redacted] received the check Auto Gardens sent, Mr [redacted] posted a very negative review of Auto Gardens, which the business felt was a violation of good faith, and not in keeping with the agreement Mr [redacted] had made with them. As a result, Auto Gardens then opted to stop payment on the check.Mr [redacted] says that it was initially willing to work with Mr [redacted] toward a resolution, but is no longer willing to participate in repairs, due to what it feels was not acting in good faith on the customer's part.