Auto Glass Center of Tracy

Commonwealth VW is well within rights in cancelling the contract as the error was a mathmatical calculation error Accordingly, it was a non-cashable contract and thus we offered the option for [redacted] to either pay the full intrest due (it was a one pay lease and only month's interest was calculated vsthe months that should have been calculated) or return the vehicle Given his comment that he only moved forward with the lease due to the price, returning the vehicle should have been a satisfactory option Unfortunately errors are made at times and we ask that clients deal fairly with the business just as we deal fairly with them [redacted] was very uncooperative when the error was discovered That said, we worked behind the scenes to negotiate a special dispensation with Volkswagen Credit to abate the interest costs allowing [redacted] to keep the vehicle Had we not been able to achieve this, he would have in fact had to return the vehicle per terms of the contract he signed If a customer accidentally paid us too much money, we would certainly refund the amount of their error We would ask that all parties follow the terms of the contract that provide for errors such as this case Fortunately, we were able to come up with a solution for [redacted] that avoided return of the vehicle or additional payment in working with Volkswagen Credit [redacted] Commonwealth Volkswagen

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Good dayPlease note that the business in question has resolved the issue and I’m satisfied with the outcomeI hereby withdraw my complaint.The complaint ID #: [redacted] Thank you [redacted] ***Email: [redacted] Mobile: [redacted] ***

Commonwealth VW is well within rights in cancelling the contract as the error was a mathmatical calculation error.  Accordingly, it was a non-cashable contract and thus we offered the option for [redacted] to either pay the full intrest due (it was a one pay lease and only 1 month's interest was...

calculated vs. the 36 months that should have been calculated) or return the vehicle.  Given his comment that he only moved forward with the lease due to the price, returning the vehicle should have been a satisfactory option.  Unfortunately errors are made at times and we ask that clients deal fairly with the business just as we deal fairly with them.  [redacted] was very uncooperative when the error was discovered.  That said, we worked behind the scenes to negotiate a special dispensation with Volkswagen Credit to abate the interest costs allowing [redacted] to keep the vehicle.  Had we not been able to achieve this, he would have in fact had to return the vehicle per terms of the contract he signed.  If a customer accidentally paid us too much money, we would certainly refund the amount of their error.  We would ask that all parties follow the terms of the contract that provide for errors such as this case.  Fortunately, we were able to come up with a solution for [redacted] that avoided return of the vehicle or additional payment in working with Volkswagen Credit. [redacted]Commonwealth Volkswagen

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Good dayPlease note that the business in question has resolved the issue and I’m satisfied with the outcome. I hereby withdraw my complaint.The complaint ID #: [redacted]Thank you[redacted]Email: [redacted]Mobile: [redacted]