Auto Glass Unlimited

Chad and company would not admit that they either screwed up putting in the windshield or that it was a defective windshield. December 9th had the windshield installed and noticed a large line crack that appeared on January 6th. I assume the crack started earlier but took a while to spread and be noticed by me. I called the company and they told me it was probably a stone chip and would charge me $35 to drive out and look. They did not find a stone chip, they then made up some lie about it looking like someone had blunt force hit the review mirror from the inside which caused the crack. I explained that no one did that and then he said it also looked like "pop" had been sprayed on the windshield by the mirror, this is also not true.

In the End, Chad said that based on his 30 years in the business that it was negligence that cause the crack. Chad is a liar and does not stand by the products he sells and installs. Should be called Auto Glass Unlimited Garbage sold to unsuspecting people company.

yes I called my bank to start procedures to reverse credit card charges on day of issue ( 7/27/) After we ( my wife and I ) reviewed the Company's response, We could not believe all the untruths (lies) we will wait until the credit card charges are reversed, then we will send a cashiers check totaling invoice amount before the unethical percent overcharge for necessary work to do a professional job, or no warranty of professional work would be givenSince windshield was already removed, my wife had no choice other then to except the extortionThe Company can except our payment or take whatever steps they deem necessary

In response to [redacted] complaint, he had contacted us to replace his drivers door glass on a GMC pickupIn the process of installing the glass, my installer determined that the window regulator was damaged and needed to be replaced as wellMr [redacted] choose to locate a new regulator himself in hopes of saving some moneyHe also agreed to have my installer temporally shim the glass inside of the door to keep any weather from damaging the inside of his vehicleAs he stated in his complaint we were hired to install a new window and window onlyWhen I spoke with him this morning he informed me that he found a new regulator and asked if would install it for himI told him that it would be an additional $for the additional cost of laborHe thought that it should be included in the priceI informed him that was not the caseHe said he would try and install the regulator by himself but he said he was not familiar with the installation processHe was not willing to pay any additional cost for the installation of the regulator and stated that he would only pay me for the glassMy installer went the extra mile and stayed there for over one hour trying to repair his old window regulator in hopes of saving Mr [redacted] money for the cost of a new window regulator unfortunately in this case it was not repairableThe reason the door panel was not reinstalled was because it would have to be removed again for the regulator to be replaced, he was also okay with thatAlso this morning when we spoke he informed me that he was not going to pay me for any labor that we did on his vehicle he only wanted to pay for the door glass nothing moreI told him that the full amount of the invoice was due, he disagreed once againAt that time I told him that if the invoice was not paid in full that I would remove my glass and he could shop with a different company, he also agreedIts unfortunate that there is a hand full of people in this world that think they can order services from companies and not pay for services renderedI will send a installer to remove the door glass from his vehicle because I did not receive any payment for our services[redacted]

Tell us why here...To Whom It May Concern,On 1/20/I Chad Mondragon received a phone call from *** *** in regards to a Windshield Replacement on his Chevy Malibu Dr he agreed to the price of installedThat afternoon I arrived at Mr***
residence to replace the Windshield I had him move his vehicle to a more convenient location for easier access ,after that he then went inside and came out about minutes later at that time the glass was removedMr*** started to inspect my workmanship in doing so he noticed some minor paint scratches on the pinchweld where the glass sets inside the vehicleIn some cases when removing windshields there will be some minor paint scratches, although there are a few steps that are required for a proper install including a black paint primer (BETAPRIME 5504G) This is made by DOW Automotive Products this is a product used by Auto Glass Professionals including us here at Auto Glass Unlimited IncWe here at Auto Glass Unlimited go threw extensive training to carry a prestigious Certification that only a select personal receive including myselfMr*** said that he had installed several windshields in the past and questioned my KnowledgeI explained to him that I was qualified and have several Certifications in the Automotive Glass Industry and reassured him that I was taking all the proper steps to prevent any future problems with the windshield replacement. With his so called expertise he should be aware of the necessary steps for a proper install, but instead he became angry and told me that I was ruining his vehicle and that he didn't want me to continue with the installAfter some back and forth conversation I told him that he was free to call another Certified Glass Shop to inspect my workmanship. By this time we couldn't agree on anything and he chose to call the Denver Police insteadI agreed and gave him my business card with all my contact information on it including my personal mobile phone numberWe here at Auto Glass Unlimited have the right to refuse to do Business with anyone and I chose to practice that right. I also explained to him that I would wait for another Glass Company to come out to install the windshield so that he wouldn't be without any glassI set his old windshield beside his car and waited for minutes for Mr*** to come back out of his house to inform me of his next move. He never came back out to talk to me so that's when I decided to leave. About minutes later I received a call from Denver Police Officer *** *** * *** I explained to her what happened and asked for her advice on this matterShe also advised me about the Colorado Law stating that I had the right to refuse business and if that's what I chose to do it was okay. I feel that if Mr*** would have let me complete the job and seen the final product that he would have been more then happyAuto Glass Unlimited offers a Lifetime Warranty on all Workmanship and MaterialsThis is standard practice we use on every glass replacementIncluding Mr***'s Chevy MalibuAt this point I feel that as a representative of Auto Glass Unlimited I took all avenues to make Mr*** happyWithout completing the glass install we CAN NOT offer any Warranty or future damage to the Chevy Malibu. Regards, Chad Mondragon

On July 26, the ***’ was scheduled for an after 2pm appointment for a windshield replacementOur technicians (2) did indeed call the customer for an earlier start as they were in the area sooner than expectedOur head technician explained to the customer that they could begin work,
without them being there, however there was no pressure or coercion on his part for an early startOur technicians arrived at *** ** *** *** in *** ** at approximately 11:45am, after looking at the vehicle the head technician recognized that we had the wrong windshield for that vehicle, no work had been started at that timeOur technicians left the premises and traveled to *** ** *** *** ** *** ** to return the windshield and pick up the correct windshieldThe trip is about minutes one way depending on trafficThe transaction at *** *** *** took approximately minutes to complete, and we have the receipt showing the time of transactionWhen our technicians returned to the customers’ residence around 1:15pm, *** *** pulled into the driveway as they were setting up; nothing had been removed at this timeWhen our technicians pulled out the damaged windshield the head technician found rust along the top of the frame and brought it to the customers’ attentionHe also found that the molding at the top of the windshield was damaged and could not be reusedThe additional $fee was for power rust scrub down and new molding; neither was mentioned by the customer at the time the original quote was madeA power rust scrub down was extremely important or the windshield would not set properly and would be in danger of falling out when driving and both the molding and rust scrub down would prevent water leakageThe head technician explained to the customer that if he did not perform the rust scrub down and replace the opt molding he could not offer the lifetime warranty on workmanship and materials due to the before mentioned reasonsHe then asked *** *** for permission to perform the additional work, at which time she spent the next minutes or so, trying to reach her husband for acceptanceFinally she authorized our technicians to do the extra work, as they were considering selling the vehicleLater in the evening *** *** contacted our head technician, who again explained to her the additional charge of $At the end of the conversation he felt there was a mutual agreement, understanding and acceptance of the additional feeThis morning, July 27, 2017, on arriving to the shop, there was a very angry voicemail from *** *** stating he was reversing the charges on his credit card, that this was minutes’ worth of work, and that he was notifying the Revdex.comAgain our head technician returned his call around 7:30am to try to resolve the issue; however, *** *** was not willing to accept the situation and was adamant that we took advantage of his wifeThe final outcome was *** *** stating that he would not pay for any of the work performed on his vehicle and we could take him to courtWe are a quality company that takes pride in our workmanship and service to our customersWe have been in business since and are held in high regard by our customers, and we take customer issues seriouslyIn this case, we believe the work and additional charge was justified as we asked for, and received, authorization from the customer prior to any additional work being performed on the vehicleWe would like to resolve this issue, to the satisfaction of all parties, by agreeing to refund $for the additional rust scrub down, but feel the $cost for the new molding is warrantedIf you need further information in regards to this complaint, please feel free to contact our technicians that were on the job, their contact information is as follows: *** *** *** *** and *** ***

Initial Business Response /* (1000, 6, 2015/06/29) */
Case # [redacted]
On 7/8/2014 I [redacted] replaced a windshield on Mr. [redacted] 1995 Jeep Grand Cherokee at the time of installation I noticed some rust damage to the roof of his vehicle this is caused by standing water,...

dirt, leaves, and other harsh Colorado weather elements at that time I recommended that he take his vehicle to a Certified Auto Body Shop to get the rust repaired. He declined and said that body repairs were not in his budget at that time, and then agreed to have the windshield installed anyway. I proceeded with the installation. On 6/5/15 I went to Mr. [redacted] residents in a attempt to reseal the leaky windshield. I once again discussed with Mr. [redacted] that the vehicle needed to be taken to a Certified Auto body Shop by the expense of Mr. [redacted]. After repairs are done Auto Glass Unlimited will install a new windshield and all proper materials to ensure a leak free installation for lifetime of vehicle. At no expense to Mr. [redacted]. On our warranty page of Auto Glass Unlimited web site it reads
Auto Glass Unlimited is pleased to offer a lifetime warranty against leaks on all auto glass installations. This warranty expires when you sell your vehicle. Limitations which may VOID the warranty include leaks resulting from existing or subsequent rust damage, gasket deterioration ,body/structural changes or failure to immediately report a problem. Auto Glass Unlimited reserves the right to inspect all products and installations prior to authorizing any repair or replacement. Auto Glass Unlimited will respond to any warranty situation promptly; therefore, any water moisture or other damage to the vehicle is the responsibility of the vehicle owner. Any claim must be reported immediately . failure to do so will nullify the warranty.
According to our warranty we feel the warranty is Void but with a outstanding customer satisfaction with the Revdex.com we here at Auto Glass Unlimited make every attempt to have satisfied customers. Therefore Once repairs are done by a Body Shop please call our office to have a new windshield installed Free of charge. Thank you for your concern.
Best Regards,
Mr. [redacted]
Initial Consumer Rebuttal /* (3000, 8, 2015/07/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the response is a total fabrication, again there was no information/concerns with the quick 15 min installation from arrival to payment. Invoice WXXXXXX shows paid with no wording of warranty is void with sell of vehicle, or gasket deterioration, rust, and the rest of his response in paragraph two regarding his warranty is no were printed on my invoice. My invoice reads: Thank you for your business. Your referrals are always appreciated! WARRANTY-A.G.U OFFERS A LIFETIME WARRANTY ON ALL WORKMANSHIP AND MATERIALS. 30 DAY GLASS MANUFACTURE WARRANTY. NO WARRANTY ON ELECRICAL(which should be spelled ELECTRICAL) DEVICES OR USED GLASS. CARE INTRUCTIONS- REMOVE TAPE IN 48HRS. NO CAR WASH FOR 48HRS. LEAVE A WINDOW CRACKED FOR 24HRS. CURING TIME VARIES ON EACH VEHICLE, ALTHOUGH IT IS RECOMMENDED THE VEHICLE NOT BE DRIVEN OR DRIVEN AS LITTLE AS POSSIBLE DURING THE FIRST 24HRS. Again I state there was no statement made in regards to ANY problems with install. Again my SECURITY system has VIEDO AND AUDIO to verify. Also information from Autobody repair shop and dealership informs me rust is not the issue. Auto glass unlimited is telling a out right lie about installation. This company is a joke and a very bad and total disgrace to customer service and should not even be allowed to operate as a business. To resolve this matter now I am convinced that a refund is the option. I don't want this man or his business or representatives near my car or residence. I will wait for further information, and Thank you for your time and support on this issue.
Final Business Response /* (4000, 10, 2015/07/13) */
Auto Glass Unlimited stands by it original offer we will install a NEW Windshield and all proper materials in Mr. [redacted] Jeep once the rust issue has been repaired. Auto Glass Unlimited will not refund any money. It sounds like he has been in contact with a Body Shop / Dealership if he has some paper work from that Body Shop / Dealership showing that the rust is not a issue we would like to see that also. Or if it is more convenient for me to speak directly with the representative from this Auto Body Shop / Dealership I would be willing to do that also. I will need a phone number. If it turns out that the Jeep will need repairs I will coordinate a time and date for a replacement with the representative so that its done in a timely matter.
Regards,
Mr. [redacted]
Final Consumer Response /* (4200, 12, 2015/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again if the rust was an issue at install, a professional installer would not installed until proper prep was done or installed with NOTED on invoice there was an issue, not bringing it up now. I have a couple of reputable glass company options that will install and fix any problems with my car to approx. the original price I paid of 172.00. So a refund is a good start to this resolution, I will fax 1 of my options to Revdex.com. I will not forward any info to A.G.U. Thank you for your time and patience.

yes I called my bank to start procedures to reverse credit card charges on day of issue ( 7/27/2017 ) .  After we  ( my wife and I ) reviewed the Company's response, We could not believe all the untruths (lies) we will wait until the  credit card charges are reversed, then we will send a cashiers check totaling invoice amount before the unethical 30 percent overcharge for necessary work to do a professional job, or no warranty of professional work would be given. Since windshield was already removed, my wife had no choice other then to except the extortion. The Company can except our payment or take whatever steps they deem necessary

Complaint: [redacted]
I am rejecting this response because: there is paint damage around the windshield .It dose not show in pics, but He can see at [redacted] &  knows what he did this is just away out of paying for it.
Sincerely,
[redacted]

In response to [redacted] complaint, he had contacted us to replace his drivers door glass on a 1999 GMC pickup. In the process of installing the glass, my installer determined that the window regulator was damaged and needed to be replaced as well. Mr. [redacted] choose to...

locate a new regulator himself in hopes of saving some money. He also agreed to have my installer temporally shim the glass inside of the door to keep any weather from damaging the inside of his vehicle. As he stated in his complaint we were hired to install a new window and window only. When I spoke with him this morning he informed me that he found a new regulator and asked if would install it for him. I told him that it would be an additional $85.00 for the additional cost of labor. He thought that it should be included in the price. I informed him that was not the case. He said he would try and install the regulator by himself but he said he was not familiar with the installation process. He was not willing to pay any additional cost for the installation of the regulator and stated that he would only pay me for the glass. My installer went the extra mile and stayed there for over one hour trying to repair his old window regulator in hopes of saving Mr. [redacted] money for the cost of a new window regulator unfortunately in this case it was not repairable. The reason the door panel was not reinstalled was because it would have to be removed again for the regulator to be replaced, he was also okay with that. Also this morning when we spoke he informed me that he was not going to pay me for any labor that we did on his vehicle he only wanted to pay for the door glass nothing more. I told him that the full amount of the invoice was due, he disagreed once again. At that time I told him that if the invoice was not paid in full that I would remove my glass and he could shop with a different company, he also agreed. Its unfortunate that there is a hand full of people in this world that think they can order services from companies and not pay for services rendered. I will send a installer to remove the door glass from his vehicle because I did not receive any payment for our services.[redacted]

Tell us why here.. We her at Auto Glass Unlimited make every attempt in making all our customers happy in this case [redacted] did not fall in that category! When the new windshield was installed by the new company if installed correctly the paint damage would be covered by urethane and a new moulding. At no time in the removal process was there any other additional paint damage done by myself that I didn't address with the black paint primer like I mentioned in my last letter.  All that had to be done was for the new company to lay a bead of urethane and install a new moulding, and set new windshield. I would like to see pictures of this so called damage that [redacted] is accusing me of. Pictures can me emailed to me at [email protected] or I can back to the residence of [redacted] and inspect it myself. Also if there was such damage did the new company put in writing on his final invoice stating as such?    Regards, Chad Mondragon