Auto Glass Xpress

We billed [redacted] 's insurance company $(Item 1)That is our standard pricing for insurance! Her insurance company (Item 2) paid us $That left a balance of $ [redacted] gave us $plus a $tip for doing a great job and doing it right away so she could go out-of-town ($-$196.84) is $that we sent to her (Item 3)She makes no sense! Cash and insurance pricing is never the same in our businessShe claims we charged her $and refunded her $and she wants $back make no sense! She signed the invoice (Item 1)She paid us $and she is the one that called the claim into her insurance company ***If she is owed any money its from ***, not us! Additionally, her trying to profit on this claim is illegalAuto Glass Xpress, RH

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I am rejecting the response because it lacks lacks details regarding the details regarding the correspondence that took place and how it was handled by Potomac Valley ManagementI would like to clarify some of inaccuraciesHowever, I do appreciate your consideration in giving time and attention to our family's concern/issue/complaint.Your rebuttal statement mentioned, ""upon learning of the passing of our resident on Sept 3, 2016, Potomac Valley Management within the same hour contacted the person listed by the resident as their next of kin on the Emergency Contact record." On behalf of the family of the deceased I was the first person to reach out to the property management company in regards to my grandfather's passingThe next of kin which is my aunt was informed by my brother who then called my uncle who in turn contacted my aunt in regards to her brothers passingAt the time when I initially contacted PVM I did not have my aunt's number (who was the emergency contact on my grandfather's lease or documents)The property manager informed me on the first conversation that she would need to speak with either *** ***, *** ***, ***, *** or *** *** in regards to immediate entry/access to my grandfather's apartmentThe property manager stated that once she spoke with *** (who was listed as emergency contact) that we would be able to have access to my grandfather's apartment on that same dayI stated that we were requesting immediate access so that we could obtain my grandfather's documents so that we could quickly move forward with funeral arrangements as it related to my grandfather's veterans status and life insurance policy which we needed to quickly move forward with funeral arrangementsI spoke with the property manager many times on Sept 3rd following discovery of my grandfather's passing and removal of his body by the police dept/or appropriate unit that removed our grandfather's body from his residenceIn one of our many conversations the property manager stated that she did not have contact information listed for any emergency contact family members or siblings of my grandfather and that the numbers that she had for my aunt (who was listed as emergency contact ) were not working or accurateThe property manager also informed me that she tried to obtain this information from my grandfather on two prior conversations/encounters she had with him prior to his passingThe property manager stated that she had someone place two notices on my grandfather's door in regards to getting emergency contact information and numbers for relativesI called back after some time to furnish and provide the property manager with names and phones of all of the individuals names who she mentioned above that my grandfather stated to her in one of their conversations prior to his death above relatives emergency contact informationI supplied the property manager with the numbers for *** *** (my mother, the deceased daughter), *** *** (my uncle, the deceased son), *** *** (my grandmother, the deceased ex-wife), ultimately the address and number for *** (my aunt, the deceased sister), and ultimately *** who was listed as emergency contact (my aunt, the deceased other sister)My aunt contacted me twice about not being able to contact the property manager and leaving a voicemail on her extensionI then contacted the property manager and informed her that my aunt was trying to speak with her as it related to getting access to my grandfather's apartment.I also made sure that the property manager was able to speak with my mother (because I drove to her place of employment to inform her of her dad's passing), my uncle (who had been speaking with my other aunts' about getting access so we could quickly proceed with funeral arrangements)Our family is very sensitive about matters regarding death/burial for personal and religious reasons and we wanted to make sure we could proceed with funeral arrangements as quickly as possible but unfortunately we faced and experienced unprofessional, uncourteous assistance, and also inappropriate concern/care and questioning namely in regards to asking me in a very direct tone about what funeral home our family would be using the funeralize my grandfather and then making a statement that obtaining the documents from my grandfather's residence was not necessary/needed for making funeral arrangements.The property manager in one of our conversations referenced the holiday and not being able to access us (the family of the deceased resident with access to his residence and stated why couldn't we wait until after the holiday)I only reached out to the baltimore police department after another person I spoke with by the name of MsD*** (excuse the misspelling of her name, as I'm not certain of the correct spelling) stated after I asked about another immediate option/ alternative in regards to obtaining immediate access to my grandfather's (the deceased resident's) apartmentMsD*** stated access would be allowed by reaching out to the police departmentIt was at that point that I reached out to the police department to have two officers go with us to our grandfather's residence to attempt to obtain immediate access/entryThe property manager spoke with the officers via my cell while we were outside of the building where my grandfather resided and stated to the officers that, "we would get access until Tuesday after the holiday" in a very inappropriate, impolite, and unprofessional manner and toneThe officer did not have a very pleasant conversation with the property manager and also made a reference and statement regarding the property manager's tone over the phone. In one the conversation that my aunt (the next of kin that was listed as the emergency contact) had with the property managerMy aunt asked and insisted about the need and importance of allowing the family to have immediate access to her brother's (the deceased resident apartment) as it related to making immediate funeral arrangementsOne of the ultimate and unfortunate outcomes of this matter is that on Sept 3rd the family ultimately did not get access to my grandfather's apartmentSo much time had transpired between the initial conversation that I had with the property manager around 11am to noon that day up until 8pm that same night that we were not able to move forward with funeral arrangements on that dayIn one of my many conversations that I had with the property manager on Sept 3rd, she stated that my grandfather's apartment (the deceased resident) was secured after his body was removed from the apartmentBut when the family (which included my mother, my uncle, my aunt - emergency contact, and myself) met with the property manager on Tuesday following and was taken to his apartment my grandfather's apartment, we noticed that his apartment was not secured and the door knob was loose.This is still very upsetting for the family as we relive the experience that we had on that Saturday following the discovery of my grandfather's passing and negative experience we had when communicating and trying to get professional assistance from the property management company in regards to assistance.Regards,
*** ***

When Mr*** was here last week, I informed him I needed to order the windshield and that would arrive on May 25, and I would call him when it arrived. He said OK and fine, he was not upset with this information. Now he has filed a complaint which I feel is unfair. I called
Mr*** today to inform him the windshield would arrive at 1:30PM on May 25,

This business has corrected the complaint. The windshield has been replaced. This case has been resolved. Thank you for your help.Sincerely*** D ***Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

*** contacted me on April asking for a Board member's number I sent an email to the Board with thier name and number stating they wanted a Board member to call them I responded to *** on April stating that the Board would not reach out by phone they would meet with *** on May 17, which is today Attached is ***'s email stating that I have refused to correct the problem, thier basement flooded and they shall take legal action immediately against meThat's why I feel they have waged an attack against me I could not open the photos and informed them right a way I want the matter resolved but the resolution must come from the Board When I stated I was meeting with a contractor, I did When I stated I would contact the neighbor next door, I did When I said I would send thier meeting request to the Board, I did When *** asked if I could provide the contractor's number to see if they could provide them with suggestions, I did The decision is the Board's decision not mineI only provide the informaiton to the Board so they can make a decision

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Correction need to be made here with Wanda, if this was said, legal actions will be taken' that was said generally towards business's practice NOT an individually to a person. I do not understand the type of manager taking general complaints and finding that's a personal attack or threaten by someone That's just a lack of knowledge, skills and poor management style. In response to phone conversation; no calls / conversations are being tape recorded TODAY 5/I was accused for recording conversation by Wanda In reference to FIRST LOG OPENED COMPLAINT TO Revdex.com; Number of emails and calls were recorded on a peace of paper, exactly how we log the number of calls we've made for references purposes. 5/board heard my side of story and they asked me to leave because board wanted to talk private and for possible decision in presents of Potomac Valley's Manager Wanda still does not have any updates on the issue as of nowIf she did, it is clear that she is refusing to discuss or provide me updates over the phoneI DON'T understand that if this is public information, they don't want to discuss.
Only one way to communicate with board members is Potomac Valley managementNeighbors and I don't know where the issue is resolving this matter Wanda still don't have the answerShe still can not provide any information She still can not guide us for the next step but she is still managing the property
*** ***

We billed [redacted]'s insurance company $549.73 (Item 1). That is our standard pricing for insurance! Her insurance company (Item 2) paid us $352.89. That left a balance of $196.84. [redacted] gave us $259 plus a $10 tip for doing a great job and doing it right away so she could go out-of-town....

($259 -$196.84) is $62.16 that we sent to her (Item 3). She makes no sense! Cash and insurance pricing is never the same in our business. She claims we charged her $298 and refunded her $62.16 and she wants $230 back make no sense! She signed the invoice (Item 1). She paid us $259 and she is the one that called the claim into her insurance company [redacted]. If she is owed any money its from [redacted], not us! Additionally, her trying to profit on this claim is illegal. Auto Glass Xpress, R. H.

Dear Revdex.com, Thank you for your email dated Sept 8, 2016 regarding the concerns raised about access to the apartment unit of our deceased resident.   While we understand the urgency and sensitive nature of this matter, we must also be mindful of the request of the deceased.  Upon...

learning of the passing of our resident on Sept 3, 2016, Potomac Valley Management within the same hour contacted the person listed by the resident as their next of kin on the Emergency Contact record. Arrangements were made with the next of kin to meet on Tuesday September 6 at the apartment unit.  The person who subsequently contacted our office for access to the unit and identified themselves as a family member was not the person of record with whom we had just spoken and made arrangements for access.  We advised the individual insisting on gaining immediate access to contact the person of record with whom we had already made arrangements.  The individual advised that they did not have any contact information in which to reach the person of record, next of kin that we had on file.  After several attempts by the subsequent caller insisting on gaining access for various reasons, we received a telephone call from a person who identified themselves as a Baltimore City Police Officer.  We explained the process to the Police Officer who was understanding of the policy and said that they would take it from there.  That was the last contact we had with the subsequent caller. We met on Tuesday Sept. 6 with the person of record as planned and gave them the keys and full access to the unit. We apologize for any misunderstanding but will continue to do our best to earn the trust of our residents.  Sincerely, Rickey M[redacted] Office Manager Potomac Valley Management ###-###-####

I do not agree with the fact that he added additional charges to the invoice. The invoice I signed did not have any of those charges on it. It was my fault that I did not get a copy of the receipt but when I asked for one he said it was not a carbon copy and he would mail it to me the next day. When I returned from vacation I never received any documentation at all.  After numerous calls and driving around town to figure out where he was located he finally returned my calls but only after several weeks of going back and forth.  Please have him explain why he would submit a falsified document to my insurance company after I paid him cash?. Also ask him to show you past invoices where he has charged anyone more than $200 for labor fees. This is unheard of, a blatant lie and fraudulent on his behalf.  I would not be going through all of this if he would have just been honest and  paid me my money back instead of forging documents.

The homeowner's property is located within a homeowner's association that is managed by Potomac Valley Management.  The homeowner met with the Board of Directors of the Association last fall.  At that time, the owner was told by the Board that they would address the drainage concerns in...

2016.  In March shortly after the onwer contacted me I reached out to the Board and contractors to view the area.  There have been several visits to the site, which the onwer was made aware of by contractors to assess the conditions and how to address it on a permanent basis.  Several years ago the Association did some drainage work in that area and they thought it had corrected the problem until the owner brought it to their attention last fall.  Also, last year the HOA removed some overgrown trees in that area, but I am not sure if this was done after or prior to the onwer's purchase of the home.We were not aware that the owner had AC problems costing over $5,000.  The owner bought a home that had been vacant for several years.  I wonder if that had anything to do with the AC problems?We were not aware of any foundation issues being caused by the water run off into the owner's backyard.We were not aware of the cleanliness of the neighbor's yard until we were on site on 4-13-2016 while meeting with contractors.  This has been addressed by contacting them to remove the items within 10 days.The grass was cut on 4-14-2016 by the landscapers on the day the onwer lodged the complaint as the mowing season just began for 2016.Please note that any repairs done by the HOA should also be followed by the owner adding grass to the backyard so that water doesn't just run off their concrete patio as they are in a low lying area of the property.Cleaning and landscaping is performed on the entire site not just in specific areas of the community.I must note that the President and their immediate neighbors take extra landscaping measures for their homes than the seciton by the complaintant. They personally overseed and fertilize their yards on an annual basis.  Some of them add mulch twice a year compared to the once a year application that is performed by the HOA.  The HOA is addressing the drainage issue behind the owner's home as they stated would be done in 2016.  Meetings to discuss corrective measures have taken place on 3-10-2016, 3-15-2016, 4-8-2016 with contractor and on 4-13-2016 with the Board & contractor to discuss findings and recommendations so they can understand all of the factors contributing to the water run off.In regards to parking, the HOA is aware that residents who live in the community take up the visitor parking and have been addressing it.  See attached notices that was sent to the owners on 3-8-2016 and signage that has been ordered for the community.  They have also obtained bids for re-striping the parking lots to include adding "Visitor Parking Only" to the pavement as measures to deter residents. Towing has taken place as well.  Two bids are attached.  We are waiting on the 3rd bid before presenting them to the Board as they require 3 bids for all projects.The owner is welcome to attend Board meetings that are held every other month on the 3rd Tuesday.  The schedule is sent all owners at the beginning of the year.  The next one takes place in May at the regular location and time.