Auto Group of San Antonio LTD

Auto Group of San Antonio did agree to provide [redacted] a spare tire, insulation & tool kit [redacted] was in the process of obtaining those parts and admits failing to follow thru [redacted] has been contacted today and arrangements have been made for him to pick up the parts on 12/18/We apologize for the mistake and appreciate the opportunity to resolve it!

We have contacted one of the local VW franchise dealerships and have obtained the assistance of their parts manager to find the correct equipmentAs soon as we receive it we will contact the customerWe apologize for the length of time it has taken to resolve this issue

Complaint: [redacted] I am rejecting this response because: I already took the car in as she suggested In fact I already took it in twice It took them over a month (about weeks each time) to tell me that they couldn't fix itI am not taking it in againIf they want to do the right thing they can give me my money back as I requested Regards, [redacted] ***

We will have a different technician look at the vehicle, along with the new Service ManagerIf their diagnosis reveals the problem is a result of our previous repairs, we will honor our month 12,mile warrantyNo refund will be issued

Complaint: ***
I am rejecting this response because:i accept the commitment to resolve this issue and that it is currently in progressmy only options are to close the complaint as a resolved issue or reject the responsewhen the parts are received and everything is finalized, the complaint will be closed with a satisfactory resolution
Regards,
*** *** ***

*** *** is no longer with our company and we have a new manager *** *** We would like the opportunity to look at the vehicle to get an accurate diagnosis of what the problem isAll of our repairs have a month 12,mile warrantyIf the problem is related to our previous repair, we
will be happy to correct it at no chargePlease contact *** *** ** *** to make arrangements to bring your vehicle in
Respectfully,
*** ***
General Manager

Auto Group of San Antonio did agree to provide [redacted] a spare tire, insulation & tool kit. [redacted] was in the process of obtaining those parts and admits failing to follow thru. [redacted] has been contacted today and arrangements have been made for him to pick up the parts on...

12/18/15. We apologize for the mistake and appreciate the opportunity to resolve it!

Complaint: [redacted]
I am rejecting this response because:I went in yesterday around 11 AM to have all the parts installed, as I was instructed. I arrived and was brought insulation and a tire that do not fit my vehicle. The insulation clearly does not fit appropriately and a spare tire is way too big and doesn't come close to fitting. [redacted] was there to assist me and he also acknowledged that both items were wrong and did not belong in my vehicle. He took down my number and told me he would call me back in the afternoon with a response. I still have not received a call or an update of any sort, and the situation with the parts has yet to be resolved.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
This is going from bad to worse. In the past they were offering to look at the vehicle to try to repair it. Now they are offering to look at the vehicle to see IF they think it is their fault.
In the past their former employee [redacted] told me she would again contact the software company and she never did.  Then their current employee [redacted] told me she would look into my complaint and she never did.  This leads me to believe that they are not people that keep their word.  If take the car  in again  they will just say that it is actually not their fault and they won't do anything about it again.
Taking the car in over  and over again (which I have already done) has not been the answer so far. Taking it in again is not the answer now, if they wanted another tech and another manager to take a look at it, they had plenty of time when the car was in their shop for about a month.  Insanity: doing the same thing over and over again and expecting different results.
If I take it in again it will only lead to me wasting my time again.  I am done doing wasting my time with them.
This complaint remains unsolved in my opinion.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I already took the car in as she suggested.  In fact I already took it in twice.  It took them over a month (about 2 weeks each time) to tell me that they couldn't fix it. I am not taking it in again. If they want to do the right thing they can give me my money back as I requested. 
Regards,
[redacted]

We will have a different technician look at the vehicle, along with the new Service Manager. If their diagnosis reveals the problem is a result of our previous repairs, we will honor our 12 month 12,000 mile warranty. No refund will be issued.

We have contacted one of the local VW franchise dealerships and have obtained the assistance of their parts manager to find the correct equipment. As soon as we receive it we will contact the customer. We apologize for the length of time it has taken to resolve this issue.