Auto Guard Workshop PMB

I'm extremely disappointed with the service I received from Auto Guard. Despite being a regular customer and consistently communicating with Thembelani, my recent experience was marred by unprofessionalism and a lack of communication. I was told my steering rack would be replaced, but when I took my car for new tires, the technician discovered the old steering rack was still in place. When I confronted Auto Guard, they claimed to have no record of the steering rack replacement or insurance claim. To make matters worse, they kept my car for 2 days without any updates and failed to provide me with an invoice for the supposed work done. The lack of transparency and accountability is alarming. I would advise potential customers to be cautious and ensure they receive clear communication and documentation for any work done.

1.Poor Communication : No updates on the status of my car or the work being done
2.Lack of Transparency : No invoice provided for the work done, and no record of the steering rack replacement or insurance claim, no explanation that made sense to me was given other then them pointing the blame to one another.

I'm extremely disappointed with the service I received from Auto Guard. Despite being a regular customer and consistently communicating with Thembelani, my recent experience was marred by unprofessionalism and a lack of communication. I was told my steering rack would be replaced, but when I took my car for new tires, the technician discovered the old steering rack was still in place. When I confronted Auto Guard, they claimed to have no record of the steering rack replacement or insurance claim. To make matters worse, they kept my car for 2 days without any updates and failed to provide me with an invoice for the supposed work done. The lack of transparency and accountability is alarming. I would advise potential customers to be cautious and ensure they receive clear communication and documentation for any work done.

They definitely lack on professional services, asking me to do my own follow up on a case they messed up. Lack of transparency also! How can you not have an invoice for the work done and no records as proof for your customer?