Auto Image & Security

The customers son returned for the warranty claimImmediately upon inspection it was noticed that there was concrete dust around the side walls of the tires [redacted] pointed out that the cracking and the wear on the side walls of the tire came from them rubbing on a curb and pointed out the marks on the wheelThe customer (son) then admitted to parking against curbs and even "smacking" oneHe had asked if there was anything we could do, and was told we would send pictures to our distributor and see what they say [redacted] went to go get his phone and walked back out with two other employeesAt that time the customer was wiping down the tires with his sleeveOur distributor did respond after reviewing the pictures, the claim was deniedAttached is a picture of the tires with whats left of the mark from wiping it offIt is easily seen that the tires have rubbed on something Regarding the alignment, we do not align vehicles when installing wheels and tiresThat is the responsibility of the customer We do regret that there are not other options to assist the customer, we try to please everyoneThe damage to the tires were done on accident by the customer and not able to be covered under warranty

The customers son returned for the warranty claim. Immediately upon inspection it was noticed that there was concrete dust around the side walls of the tires. [redacted] pointed out that the cracking and the wear on the side walls of the tire came from them rubbing on a curb and...

pointed out the marks on the wheel. The customer (son) then admitted to parking against curbs and even "smacking" one. He had asked if there was anything we could do, and was told we would send pictures to our distributor and see what they say. [redacted] went to go get his phone and walked back out with two other employees. At that time the customer was wiping down the tires with his sleeve. Our distributor did respond after reviewing the pictures, the claim was denied. Attached is a picture of the tires with whats left of the mark from wiping it off. It is easily seen that the tires have rubbed on something.  Regarding the alignment, we do not align vehicles when installing wheels and tires. That is the responsibility of the customer.       We do regret that there are not other options to assist the customer, we try to please everyone. The damage to the tires were done on accident by the customer and not able to be covered under warranty.

Review: We purchased four tires from here that were mounted and balanced and alignment, now after two weeks they say we hit curbs, sorry but that not the case, also the alignment is off, so now so called curbs again,Desired Settlement: would like tires replaced under warranty

Business

Response:

The customers son returned for the warranty claim. Immediately upon inspection it was noticed that there was concrete dust around the side walls of the tires. [redacted] pointed out that the cracking and the wear on the side walls of the tire came from them rubbing on a curb and pointed out the marks on the wheel. The customer (son) then admitted to parking against curbs and even "smacking" one. He had asked if there was anything we could do, and was told we would send pictures to our distributor and see what they say. [redacted] went to go get his phone and walked back out with two other employees. At that time the customer was wiping down the tires with his sleeve. Our distributor did respond after reviewing the pictures, the claim was denied. Attached is a picture of the tires with whats left of the mark from wiping it off. It is easily seen that the tires have rubbed on something. Regarding the alignment, we do not align vehicles when installing wheels and tires. That is the responsibility of the customer. We do regret that there are not other options to assist the customer, we try to please everyone. The damage to the tires were done on accident by the customer and not able to be covered under warranty.