Sent: Monday, May 11, [redacted] 12:[redacted] PM To: drteam Subject: Complaint ID [redacted] - [redacted] R [redacted] Importance: High Good Morning, Below you will find [redacted] , Incresponse to the consumer’s complaint In regards to the customer’s concern , photos were taken of the customer’s vehicle and forwarded to [redacted] CompanyUnfortunately, when we were contacted for assistance [redacted] Auto’s reinstatement period had exceededA new policy was started with Empower [redacted] CompanyThe missing information was submitted to them which lowered the premium back to what was quotedWe have made attempts to speak to the customer to no availWe welcome the customer to contact [redacted] at (***) ***-***, Monday through Friday from 8:am to 5:p.mfor further assistance Please advise if you have any questions Best regards, [redacted] Compliance Specialist [redacted] Ave Suite ** [redacted] T [redacted] | F [redacted] E [redacted] @ [redacted] c [redacted] Important Notice: This e-mail and any files transmitted with it are intended solely for the use of the individual or entity to which they are addressed and may contain confidential and/or privileged materialAny review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibitedIf you have received this e-mail in error, please contact the sender and delete the material from your computerPlease note that any view or opinions presented in this e-mail are solely those of the author and do not necessarily represent those of Freeway Administrative Services, Incand/or its affiliates ("Freeway")Finally, the recipient should check this e-mail and any attachments for the presence of virusesFreeway accepts no lia
Sent: Monday, May 11, [redacted] 12:[redacted] PM To: drteam Subject: Complaint ID [redacted] - [redacted] R [redacted] Importance: High Good Morning, Below you will find [redacted] , Incresponse to the consumer’s complaint In regards to the customer’s concern , photos were taken of the customer’s vehicle and forwarded to [redacted] CompanyUnfortunately, when we were contacted for assistance [redacted] Auto’s reinstatement period had exceededA new policy was started with Empower [redacted] CompanyThe missing information was submitted to them which lowered the premium back to what was quotedWe have made attempts to speak to the customer to no availWe welcome the customer to contact [redacted] at (***) ***-***, Monday through Friday from 8:am to 5:p.mfor further assistance Please advise if you have any questions Best regards, [redacted] Compliance Specialist [redacted] Ave Suite ** [redacted] T [redacted] | F [redacted] E [redacted] @ [redacted] c [redacted] Important Notice: This e-mail and any files transmitted with it are intended solely for the use of the individual or entity to which they are addressed and may contain confidential and/or privileged materialAny review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibitedIf you have received this e-mail in error, please contact the sender and delete the material from your computerPlease note that any view or opinions presented in this e-mail are solely those of the author and do not necessarily represent those of Freeway Administrative Services, Incand/or its affiliates ("Freeway")Finally, the recipient should check this e-mail and any attachments for the presence of virusesFreeway accepts no lia