Auto Insurance Specialists

We are in receipt of your letter dated September 27, regarding the above referenced individualMsW*** purchased a policy through Mercury Insurance effective May 13, 2016, renewing November 13, MsW*** has called us several times regarding a premium increase on her renewal policy
As we have explained to her, the renewal increase is due to the following factors: The Defensive Driver Discount was removedAfter calling Mercury, this discount was restoredThe Auto Pay Discount and E-Signature Discounts were removedThese discounts only apply to the first term of the policyMercury had a rate increase that affected all of their New York customers, including MsW***Mercury Insurance has the authority to rate their customers based on their rates filed with the New York Department of Financial ServicesThe renewal is an offer, and MsW*** may choose to accept the offer or purchase insurance elsewhereIn either case, AIS cannot be responsibleWe must therefore respectfully deny her request