Auto International Insurance Agency Inc

We are in receipt of your letter dated October
18, on which Mrs*** *** makes a complaint about our agencyExplanation: Unfortunately the person in charge of this department was sick at the moment this incident happened and we try to respond to her as soonest we could, but since there is coverage involve we had to do our research before we could do any Refund or cancellation in order to protect our clients and their assetsWe were able to locate the refund and immediately issue the check to Reimburse the money collected from the bankPlease find attached the receipt signed by her and the copy of the cashed checkI take this matter very serious and in our year in business we never had an incident like this or a letter from your agency of any complaint beforeher questions please don't hesitate to contact me directly

On or about July 2nd $was paid for the completion of a vehicle title transfer from AZ to CA, registration of said vehicle in CA, and receipt of CA plates/tagsAfter several days of going back and forth with the agent working at the office located in El Centro I was advised that there was a problem with my title/registrationIt was extremely difficult for me to understand because the agent did not speak english and despite requesting an english speaker I was not able to speak with anyone in englishShe did say she would go to the DMV on 7/10/to resolve the issueOn 7/10/I spent the majority of the day trying to find out what was going onWhen I was able to reach her she told me that there was extra fees due in the amount of $Again I requested to speak with her supervisor or manager in English because I could not understand what she was trying to say the issue wasThe following day I contacted DMV and spoke with a DMV agent named Angela (ID#***) who a

Auto International Insurance is a fraudulent insurance agency that has created a fake policy and has stolen more than $from my escrow accountCustomer service is terribleThey do not answer phone calls, they do not reply to emails, they hang up on you when you call for informationI had to physically drive hours to get information and fight for my refundThey are liars and steal money from innocent peopleDo not do business with this agency, they will take your money without authorization from client

We are in receipt of your letter dated October 18, 2016 on which Mrs. [redacted] makes a complaint about our agency.Explanation: Unfortunately the person in charge of this department was sick at the moment this incident happened and we try to respond to her as soonest we could, but since...

there is coverage involve we had to do our research before we could do any Refund or cancellation in order to protect our clients and their assets.We were able to locate the refund and immediately issue the check to Reimburse the money collected from the bank.Please find attached the receipt signed by her and the copy of the cashed check.I take this matter very serious and in our 17 year in business we never had an incident like this or a letter from your agency of any complaint before.her questions please don't hesitate to contact me directly.