Auto Knight Motor Club

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12060024, and find that this resolution is satisfactory to me

Initial Business Response / [redacted] (1000, 7, 2016/06/07) */ Dear Ms [redacted] We are writing you in response to your request for information to assist Mr [redacted] Please note Mr [redacted] did not purchase a product or any program from Auto Knight Motor ClubThe following information will provide further clarity On April 9, and May 19, 2016, Mr [redacted] purchased a product called Nitrofill, from the dealerThis is a nitrogen product which is used to inflate tires on the vehicleIncluded with the product purchase the dealer provides a complimentary Nitrofil product warranty, at no cost to the consumer, covering the nitrogen used to inflate the tiresThis warranty is provided by Vehicle Safety Solutions, LLC, not Auto Knight Motor Club This aforementioned complimentary warranty also includes Roadside Assistance coverage with is provide complimentary as well when purchasing the Nitrofil productThe Roadside benefits are administered by Auto Knight Motor ClubThe consumer does not pay Auto Knight for the Nitrofil warranty or roadside assistance benefitsTherefore, there are no monies refundable by Auto Knight Motor Club to Mr [redacted] Because the Nitrofil warranty backs the nitrogen placed in the tires, we understand from Nitrofil the warranty is not transferrable from one vehicle to another as the warranty does not back the vehicle, rather the inflation of the tiresSince the roadside benefits are imbedded with the Nitrofil warranty those benefits follow the Nitrofil warrantyThe price paid by the Mr [redacted] is for the actual product (nitrogen to inflate the tires) not the warranty or roadside assistance benefits We trust this information will assist you with your response to Mr [redacted] If we can be of further assistance please contact this office Thanks, [redacted] S [redacted] Vice President - Legal Affairs Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/06/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have read many documents in my time but not one so full of misinformation and conjecture in my daysI never purchased this Nitrofill from a dealer as this [redacted] is stating, but I did purchase Roadside Assistance from Auto Night Motor ClubI believe Craig Hart needs to get his facts together before he issues a responseI have the necessary documents to back this claim, but this [redacted] has no such proof Final Business Response / [redacted] (1000, 13, 2016/06/22) */ ***Document Attached [redacted] Ms [redacted] Mr [redacted] has advised he received his refund and coverage continued on the Chrysler and no further follow up is neededI've attached a copy of his email as verification this matter is resolvedPlease let us know if we may be of further assistance Thank you,

Initial Business Response / [redacted] (1000, 12, 2016/04/25) */ Dear Ms [redacted] Your letter to [redacted] dated April 1,has been referred to this office for handlingFortegra Financial Corporation is the parent of Auto Knight Motor ClubIn response to your inquiry we provide the following information On August 1, 2015, Ms [redacted] purchased a Lexus from Rallye Lexus in Glen Cove, NYWhen purchasing the vehicle Ms [redacted] was offered and elected to purchase the Total Protection Plus coverage on the vehicle In March 2016, Ms [redacted] called to file a claim for a ding on her bumperAt this time it was explainted to Ms [redacted] that a ding on a bumper was not eligible based on the terms of the contractMs [redacted] asked to speak with a supervisorThe supervisor explained the coverage to Ms [redacted] On March 22, 2016, a representative from Fortegra, [redacted] called and spoke with Ms [redacted] He reviewed the Total Protection Program with herMs [redacted] advised she did not feel the program had enough value for her driving needs and requested cancellationMr [redacted] explained the refund would be prorated as the contract has been in force since August and that she would receive 87.137% of the amount paid less the cancellation fee We have been advised by [redacted] in the accounting office at Rallye Lexus, check number XXXXX was issued on April 13,in the amount of $1,and mailed to Ms [redacted] The refund was calculated as follows: $1,690.70x87.137% (# of days in-force)=$1,- $cancellation fee We trust this satisfies this inquiryPlease contact our office if we may assist you further Sincerely, [redacted] Dispute Resolution Analyst Initial Consumer Rebuttal / [redacted] (2000, 16, 2016/05/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Dear MsCarmona:Your letter to [redacted] dated has been referred to this office for handlingFortegra Financial Corporation is the parent of Auto Knight Motor Club, Inc.We are unable to respond to this inquiry as Ms [redacted] has filed a lawsuit on this matterAuto Knight Motor Club, Inc and Fortega Financial Corporation preserves any and all rights and defenses it may have under the contract and applicable law.Sincerely, Sherry CollinsDispute Resolution AnalystLegal Affairs

Initial Business Response / [redacted] (1000, 9, 2014/02/20) */ It is our goal to consistently provide excellent service and resolve customer issues to the customers' satisfaction promptly and within the scope of their policyWe are sorry to hear that Ms [redacted] felt disrespected and was unsatisfied with the quality of service as this was definitely not our intention The issue at hand is that the vendor (H&R Towing) whom we dispatched to assist Ms [redacted] on 1/8/claims to have completed the jumpstart while Ms [redacted] claims that she did not receive serviceWe dispatched H&R Towing at 8:17pm PST to provide a jumpstart to Ms [redacted] 's vehicleAbout minutes later H&R towing confirmed that the jumpstart was successfully completed at which point we issued paymentMs [redacted] contacted us the next day at 1pm PST to report that the vendor had never showed upWe reached out to H&R Towing which again confirmed that it had jumpstarted the vehicle the previous night We maintain a stringent vetting system and only contract with reputable service providersH&R Towing has always provided prompt and quality service consistent with industry and customer expectationsWe have undertaken every possible measure to confirm that the service was deliveredWe received confirmation from the vendor the same night the call was dispatched; we verified that payment was issued and processed for the service; and we received a second confirmation from the vendor that the service had been performedFurthermore Ms [redacted] did not alert us as to any delay in service until the following afternoon preventing us from intervening promptly had there been a delay in service We feel that we took all necessary steps to provide service to Ms [redacted] , confirm that the service was delivered, and paid for that service per the terms of the policyWe remain available to further discuss this issue with Ms [redacted] in order to arrive to a satisfactory conclusion for everyone involved Initial Consumer Rebuttal / [redacted] (3000, 11, 2014/02/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I have stated previously no service was provided to meWe would not be at this point had this company provided the service that comes with this warrantyObviously, they are not a reputatable Company if I'm stating as I've been stating THEY DID NOT PROVIDE A SERVICEAs an end result of this error on your company (Auto Knight) for paying a vendor prior to services being received I am ultimately the one suffering the consequencesI was in constant contact with your representative [redacted] since I called in this problemThere were two vendors that was dispatched which neither of them COMPLETED THE JOBWHAT'S TH SENSE OF HAVING EMERGENCY ROADSIDE ASSISTANCE WHEN THEY CAN NOT AIDE YOU IN EMEREGENCY SITUTIONS?? [redacted] the supervisor you appointed for your company stated on 1/8/11:40PM that they had to fax the payment to the vendor before the vendor even completed the jobThis made no sense because they were already paid prior to them coming to the location .So the real question would be why pay someone in advance and what is the companies ethics as it relates to fraudClearly, H&R Towing is fraudulent and providing pretense about this serviceSo this seems like a cover up since Auto Knight already paid for the services initiallyThis was in fact the second vendor that was dispatched to my vehicle the at 11:pm 1/8/first was Hi-at 8:17PM 1/8/whom caught a flat and took hours and never showed upSo Auto Knight supervisor [redacted] cancelled and dispatched H&R Towing at 11:40PM 1/8/which they never cameWhat kind of company runs a business of heresayWhere is the receipts stating such service took place? This company can not supply any existance of this service because it never took placeOf course since Auto Knight paid them they are going to state they did the job but where is the proofOnce again no one can provide no proof or signature by me that this even occurred At this point the only decision that would suffice is one stating this service was never provided and will be removed off my recordThis is unbelievable the measures I had to go through just to resolve this issueI feel as a customer that has paid for a service and need the service and not have it is unacceptableAll Auto Knight has done was yet again take the words of this Company over actual evidence and facts which has need been surrendered or explainedI feel this Company has failed to produce any supporting facts other than they own perception of this CompanyThis is despicable and this Company should have some morality of themselves as it relates to customersI look forward to your decision that you have came to the rationale that this is being removed from my accountOtherwise, I will have to other choice but to proceed further with this case Regards, [redacted] Final Business Response / [redacted] (4000, 15, 2014/04/28) */ I just spoke to Ms [redacted] and reviewed the timeline and her complaintI have agreed to make sure that her roadside assistance benefits are reset to zero claims on her accountShe will have all of her benefits available to her in the event of an Emergency Roadside Event We also discussed her concerns over the vendors that were supposed to have provided the services and could not be verifiedI have explained that our vendor relations manager has been investigating these providers to confirm receipt of services renderedThese providers have been placed on our "Suspended List" and may ultimately be removed from our network I am sending Ms [redacted] my personal contact information for future reference and am confident we will not have any future issues Please advise if your require any further information from our office Sincerely, [redacted] President Final Consumer Response / [redacted] (2000, 17, 2014/04/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Final Consumer Response / [redacted] (2000, 6, 2014/04/25) */ The company has amicably resolved the issue