Auto Kraft

My name is [redacted], [redacted]. [redacted], [redacted], MA XXXXX. I financed 2003 Toyota Rav 4 throught [redacted] on dec. 24, 2013 from dealer Autokraft, 119 Walnut St., Agawan, MA XXXXX. Since April, 2014, the cars became problems for me. Malfunction indicator Light "on", harsh shift, check engine light "on" condition with diagnostic codes PO755 shif solenoid 'B' fault, and the computer car caused damage to the transmission. I went to [redacted], [redacted], Springfield, MA. Tel XXX-XXX-XXXX. They informed to me was bad PCM. I visited [redacted] Co. in [redacted]. WestSpringfield, MA. They gave information about certain 2001 throught 2003 model year Rav4 vehicles with warranty offered for 10 years or 150,000 miles that expired one month before that I bought this car. I think the dealer is responsible about this problem and they don't want help me. I had called many times to the dealer, and never the owner is there.Desired Settlement I think the dealer is responsible about this problem and they don't want help me. I had called many times to the dealer, and never the owner is there.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@aol.comAs the customer Ms [redacted] stated she purchased the 2003 toyota Rav4 with 106K miles on it on Dec, XX XXXX. At the time of purchase she was offered an extended warranty, she declined. We have a form that she signed stating that she understood her 30 day warranty from us and declined the extended warranty. During the warranty period Ms [redacted]'s only complaint was a loose clip on a body molding. That we repaired. Then on about April 20th Ms [redacted] came to AutoKraft unannounced, stating that she has a problem with her car. She spoke with [redacted]. [redacted] explained to her that the vehicle warranty had long since expired. Nearly 120 days and 3000 miles traveled. Warranty is good for 1250 miles or 30 days. [redacted] agreed that her car is showing problems. He then told her he would be in touch. [redacted] also suggested to perhaps get an opinion from a transmission shop and let us know. Him and I discussed it after researching the issue. It appears that in some cases a faulty computer is the cause. In other cases the Computer isnt replaced in time and the transmission becomes damaged. There is no way to tell for sure until the computer is replaced. We located a company that sells computers remanufactured specifically for this problem. All communication between Autokraft and Ms [redacted] was going through her son in law [redacted]. [redacted] was told by [redacted] to either bring the car back or get us the numbers on the computer in order for us to purchase one. [redacted] nor Ms [redacted] ever did that. There was one request to have me [redacted] ([redacted]) to call [redacted]. I called him within an hour and left him a message. Subsequently I left him 2 more voice mails. He never called back. Ms [redacted] never called here for me. If she did call here for me and didnt identify herself, she would in most cases be thought of as a tele-marketer and be dismissed. I would think that she would identify herself if she did call here. Final Business Response As the customer Ms [redacted] stated she purchased the 2003 Toyota Rav4 with 106K miles on Dec 23, 2013. At the time of purchase she was offered an extended warranty, she declined. We have a form that she signed stating that she understood her 30 day warranty from us and declined the extended warranty. During the warranty period Ms [redacted]'s only complaint was a loose clip on a body molding. We repaired that. Then on about April 20th Ms [redacted] came to Autokraft unannounced, stating that she has a problem with her cars transmission. She spoke with [redacted] our [redacted]. [redacted] explained to her that the vehicle warranty had long since expired. Nearly 120 days and 3000 miles traveled. Warranty is good for 1250 miles and 30 days. [redacted] agreed that her car is showing problems. He then told her he would be in touch. [redacted] also suggested to perhaps get a second opinion from a transmission shop and let us know. Him and I ([redacted]) discussed it after researching the problem. It appears that in some cases a faulty computer is the cause. In other cases the computer isnt replaced in time and the transmission becomes damaged. There is no way to tell for sure until the computer is replaced. We located a company that sells computers remaufactured specifically for this problem. All communication between Autokraft and Ms [redacted] was going through her[redacted]. [redacted] was told by [redacted] to either bring the car back or get us the numbers on the computer in order for us to purchase a new computer. [redacted] nor Ms [redacted] ever did that. There was one request to have me call [redacted]. I had called him back within an hour and left a message. Subsequently I called two more times and left messages. He never called back. Ms [redacted] never called here for me. If she did call asking for the owner, she didnt identify herself or leave a message. PLEASE KNOW, I RESPONDED TO THIS COMPLAINT ON 5/28 I AM NOT SURE IF THAT WAS EVER RECIEVED, WHICH IS WHY I AM RESPONDING AGAIN. Since last week Ms [redacted] had the car dropped off at Autokraft with the transmission removed from the vehicle and completely inoperable and incomplete. She since notified the bank that she would no longer be paying for the car and to consider it returned. (that statement is second hand information told to us from the bank) in any event the car is here, and we have never denied her any cooperation. we were willing to first install a computer at our expense. If the transmission were needed after computer install then we would have to discuss the matter.

My name is [redacted], [redacted]. [redacted], [redacted], MA XXXXX. I financed 2003 Toyota Rav 4 throught [redacted] on dec. 24, 2013 from dealer Autokraft, 119 Walnut St., Agawan, MA XXXXX. Since April, 2014, the cars became problems for me. Malfunction indicator Light "on", harsh shift, check engine light "on" condition with diagnostic codes PO755 shif solenoid 'B' fault, and the computer car caused damage to the transmission. I went to [redacted], [redacted], Springfield, MA. Tel XXX-XXX-XXXX. They informed to me was bad PCM. I visited [redacted] Co. in [redacted]. WestSpringfield, MA. They gave information about certain 2001 throught 2003 model year Rav4 vehicles with warranty offered for 10 years or 150,000 miles that expired one month before that I bought this car. I think the dealer is responsible about this problem and they don't want help me. I had called many times to the dealer, and never the owner is there.Desired Settlement I think the dealer is responsible about this problem and they don't want help me. I had called many times to the dealer, and never the owner is there.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@aol.comAs the customer Ms [redacted] stated she purchased the 2003 toyota Rav4 with 106K miles on it on Dec, XX XXXX. At the time of purchase she was offered an extended warranty, she declined. We have a form that she signed stating that she understood her 30 day warranty from us and declined the extended warranty. During the warranty period Ms [redacted]'s only complaint was a loose clip on a body molding. That we repaired. Then on about April 20th Ms [redacted] came to AutoKraft unannounced, stating that she has a problem with her car. She spoke with [redacted]. [redacted] explained to her that the vehicle warranty had long since expired. Nearly 120 days and 3000 miles traveled. Warranty is good for 1250 miles or 30 days. [redacted] agreed that her car is showing problems. He then told her he would be in touch. [redacted] also suggested to perhaps get an opinion from a transmission shop and let us know. Him and I discussed it after researching the issue. It appears that in some cases a faulty computer is the cause. In other cases the Computer isnt replaced in time and the transmission becomes damaged. There is no way to tell for sure until the computer is replaced. We located a company that sells computers remanufactured specifically for this problem. All communication between Autokraft and Ms [redacted] was going through her son in law [redacted]. [redacted] was told by [redacted] to either bring the car back or get us the numbers on the computer in order for us to purchase one. [redacted] nor Ms [redacted] ever did that. There was one request to have me [redacted] ([redacted]) to call [redacted]. I called him within an hour and left him a message. Subsequently I left him 2 more voice mails. He never called back. Ms [redacted] never called here for me. If she did call here for me and didnt identify herself, she would in most cases be thought of as a tele-marketer and be dismissed. I would think that she would identify herself if she did call here. Final Business Response As the customer Ms [redacted] stated she purchased the 2003 Toyota Rav4 with 106K miles on Dec 23, 2013. At the time of purchase she was offered an extended warranty, she declined. We have a form that she signed stating that she understood her 30 day warranty from us and declined the extended warranty. During the warranty period Ms [redacted]'s only complaint was a loose clip on a body molding. We repaired that. Then on about April 20th Ms [redacted] came to Autokraft unannounced, stating that she has a problem with her cars transmission. She spoke with [redacted] our [redacted]. [redacted] explained to her that the vehicle warranty had long since expired. Nearly 120 days and 3000 miles traveled. Warranty is good for 1250 miles and 30 days. [redacted] agreed that her car is showing problems. He then told her he would be in touch. [redacted] also suggested to perhaps get a second opinion from a transmission shop and let us know. Him and I ([redacted]) discussed it after researching the problem. It appears that in some cases a faulty computer is the cause. In other cases the computer isnt replaced in time and the transmission becomes damaged. There is no way to tell for sure until the computer is replaced. We located a company that sells computers remaufactured specifically for this problem. All communication between Autokraft and Ms [redacted] was going through her[redacted]. [redacted] was told by [redacted] to either bring the car back or get us the numbers on the computer in order for us to purchase a new computer. [redacted] nor Ms [redacted] ever did that. There was one request to have me call [redacted]. I had called him back within an hour and left a message. Subsequently I called two more times and left messages. He never called back. Ms [redacted] never called here for me. If she did call asking for the owner, she didnt identify herself or leave a message. PLEASE KNOW, I RESPONDED TO THIS COMPLAINT ON 5/28 I AM NOT SURE IF THAT WAS EVER RECIEVED, WHICH IS WHY I AM RESPONDING AGAIN. Since last week Ms [redacted] had the car dropped off at Autokraft with the transmission removed from the vehicle and completely inoperable and incomplete. She since notified the bank that she would no longer be paying for the car and to consider it returned. (that statement is second hand information told to us from the bank) in any event the car is here, and we have never denied her any cooperation. we were willing to first install a computer at our expense. If the transmission were needed after computer install then we would have to discuss the matter.