First and foremost I would like to apologize for any inconvenience the dealership has caused It is our goal to provide an excellent experience for all our customersAs for the coolant cap and the loose hubcap, this was human error and we have coached and counseled our employee who conducted the work on your vehicleAt Toyota San Diego we pride ourselves in taking care of the customer as is evident by the number of people involved in trying to make the customer happy We have even purchased, at our expense, new hubcaps for the customer in hope that they would not make as much noise as the originals Unfortunately we do not make the rules as to what is a warrantable issue at the dealership level Therefore we have contacted Toyota on this issue and both the dealership and Toyota have relayed the information to the customer that this is a operating characteristic I am sorry that you feel that the information that you are receiving is unacceptable but we have tried everything we are aware of to minimize noise As for this being a known issue, it is not only Toyota hubcaps that make noise from time to time, it is all vehicles that have hubcaps Since this is not a warrantable situation and the dealership can't change that decision, and again for customer satisfaction reasons, Toyota San Diego would be happy to sell to the customer a set of alloy wheels at our cost if that is what the customer wants
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowits unacceptable that Toyota is not resolving this known issue and blaming it on the hubcapswhy sell a new car that they know will have this known issuei want to return the car and get a different car and want all the money I put in on this car that is making ticking noises Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action or lack of action would not resolve my complaintWhat good is a Warranty Enhancement if months after failing their test, Toyota still has the parts on backorder and cannot give me any date to repair my vehicle? I believe at the minimum, that someone within the vast Toyota Corporation should be able to provide a solid manufacturing and delivery date for the parts required to fix my vehicle and other SCION TC's to dealership management who can they give this information to their customers [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me After speaking w the GM [redacted] I decided to accept his offer of not only refunding me the total amount paid by check via US Mail for the amount of $307, for the key fob and laser cut key, but as a courtesy he decided to also mail me the laser cut key.Regards, [redacted]
The customer is correct in most of the facts provided Unfortunately of the parts was on back order with Toyota and we received it on August 10th Since then we have tried contact the customer numerous times and left seperate voicemails but have not received a call back The Parts Manager has offered the customer his personal cell pohone number so that he could assist and deliver on his commitment to help We still have the part that was cut specifically for his vehicle and not returnable to Toyota since it would be unusable on any other car.Please have the customner contact [redacted] ***, Parts Manager, and we would be happy to follow through on all commitments made We apoligize for any inconvenience that this has caused
Initial Business Response / [redacted] (1000, 13, 2015/09/14) */ Please find enclosed a copy of [redacted] 's pay history with Auto Lane, Inc. As you can see on her payment sheet, she has made only two payments the entire year. She also owes $380.00 dollars of her down payment. Her account is in default.... Whatever her complaint is, it is falling on deaf ears until she gets her account current. As of September 10, 2015, she is currently $2441.00 dollars behind on her account. The breakdown is as follows: $1661.00 dollars behind in payments, $380.00 dollars still due for the down payment, $200.00 dollars in late fees ($25 for each month late), and $200.00 dollars for repossession fees. If you have any further questions, please call me at (XXX) XXX-XXXX. Sincerely, Mr. [redacted] Owner Auto Lane Inc.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
First and foremost I would like to apologize for any inconvenience the dealership has caused It is our goal to provide an excellent experience for all our customersAs for the coolant cap and the loose hubcap, this was human error and we have coached and counseled our employee who conducted the work on your vehicleAt Toyota San Diego we pride ourselves in taking care of the customer as is evident by the number of people involved in trying to make the customer happy We have even purchased, at our expense, new hubcaps for the customer in hope that they would not make as much noise as the originals Unfortunately we do not make the rules as to what is a warrantable issue at the dealership level Therefore we have contacted Toyota on this issue and both the dealership and Toyota have relayed the information to the customer that this is a operating characteristic I am sorry that you feel that the information that you are receiving is unacceptable but we have tried everything we are aware of to minimize noise As for this being a known issue, it is not only Toyota hubcaps that make noise from time to time, it is all vehicles that have hubcaps Since this is not a warrantable situation and the dealership can't change that decision, and again for customer satisfaction reasons, Toyota San Diego would be happy to sell to the customer a set of alloy wheels at our cost if that is what the customer wants
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowits unacceptable that Toyota is not resolving this known issue and blaming it on the hubcapswhy sell a new car that they know will have this known issuei want to return the car and get a different car and want all the money I put in on this car that is making ticking noises Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action or lack of action would not resolve my complaintWhat good is a Warranty Enhancement if months after failing their test, Toyota still has the parts on backorder and cannot give me any date to repair my vehicle? I believe at the minimum, that someone within the vast Toyota Corporation should be able to provide a solid manufacturing and delivery date for the parts required to fix my vehicle and other SCION TC's to dealership management who can they give this information to their customers [redacted]
I have called the customer and left a direct number for myself to discuss the situation
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me After speaking w the GM [redacted] I decided to accept his offer of not only refunding me the total amount paid by check via US Mail for the amount of $307, for the key fob and laser cut key, but as a courtesy he decided to also mail me the laser cut key.Regards, [redacted]
The customer is correct in most of the facts provided Unfortunately of the parts was on back order with Toyota and we received it on August 10th Since then we have tried contact the customer numerous times and left seperate voicemails but have not received a call back The Parts Manager has offered the customer his personal cell pohone number so that he could assist and deliver on his commitment to help We still have the part that was cut specifically for his vehicle and not returnable to Toyota since it would be unusable on any other car.Please have the customner contact [redacted] ***, Parts Manager, and we would be happy to follow through on all commitments made We apoligize for any inconvenience that this has caused
Initial Business Response / [redacted] (1000, 13, 2015/09/14) */ Please find enclosed a copy of [redacted] 's pay history with Auto Lane, Inc. As you can see on her payment sheet, she has made only two payments the entire year. She also owes $380.00 dollars of her down payment. Her account is in default.... Whatever her complaint is, it is falling on deaf ears until she gets her account current. As of September 10, 2015, she is currently $2441.00 dollars behind on her account. The breakdown is as follows: $1661.00 dollars behind in payments, $380.00 dollars still due for the down payment, $200.00 dollars in late fees ($25 for each month late), and $200.00 dollars for repossession fees. If you have any further questions, please call me at (XXX) XXX-XXXX. Sincerely, Mr. [redacted] Owner Auto Lane Inc.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]