Auto, LLC

The vehicle was successfully repaired for the issue when it was brought to us during the warranty periodEven when adding the days when it was in service towards the days of limited coverage it is still out of warranty for a long time now and does not qualify for a return or free repairs

Tell us wThe [redacted] waspurchased on August 4th with miles; It is a lowmillage vehicle, fully inspected by our certified technician and wasin great shape at the time of saleThe customer brought the vehicleback on August 22nd with miles complainingabout noise/rattle coming from the engine bayWe have inspected thecar and confirmed that there was a wining noise coming from the leftside of the engine when it is under load (high rpms)We asked if heperformed any repairs to the vehicle and he said, that he did an oilchange at [redacted] We checked on that and found that the fluid inthe engine had yellow color, which is unusual, moreover this type of car requires a fully synthetic oilSince itwas a Saturday and our Technician was off we did send the vehicle toan independent shop - [redacted] specializing on [redacted] vehicles to evaluate the problemTheir diagnosis concluded that thefluid is really thin (water like consistency) and strange color,definitely not a fully synthetic engine oil, even strange for aregular oneThey did replace it with the correct fully synthetic fluidand the noise did disappearThree days later on August 25ththe costumer dropped the car for inspection, complaining of lack ofpower and engine light onThis time (after the oil change withcorrect fluid) the engine was really quiet, however our certifiedtechnician concluded that the left side turbocharger is now bad.Apparently whatever fluid was in the engine before his first returnto us has damaged the Turbocharger as they are lubricated and cooledby the engine oilPutting the wrong fluid will do unpredictabledamage to Engine and Turbo chargers.We always stay behind thecars we sell, however in this case it would be unfair to us to payfor the mistake of another shop and we have not send the car thereas wellUsing not recommended engine fluids voids any warranty onthe engine/turbochargesWe still offered the customer to help himrepair the damage by performing the work for free if he covers theprice of the parts, which alone is a generous offer given thecircumstances

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I am not asking for repairs to be done to the car because on multiple occassions you were suppose to have fixed the car and the repairs that you were suppose to have done wasn'tYou had the car in your procession on multiple occassions and one time it was over a week which would have extended the warrantyTo also be correct under the Massachusetts Lemon law if you couldn't fix the car that was brought back to you after three tries I could request a refundI am not asking for repairs I am asking to return the car back to you because it has had ttoo many problems since I bought it, even after you attempted to repair itI have documentation of thisThis car was sold under pretense and I want to return it, thank you [redacted]