Auto Nation Buick-GMC of Laurel

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMr C [redacted] decided to refund the additional $to make up for the mistake made last mayMrC [redacted] was extremely professional and worked quickly to reach an agreementRegards, [redacted]

We have been in contact with the dealerships liability insurance carrierThey have had the vehicle inspected by an arson/fire expertTheir investigation indicates that the fire initiated in an area that would have in no way been affected by the services
performed at the dealershipThe investigator requested permission from the insured’s carrier to further tear down the vehicle in an attempt to determine the cause or failure
*** ***’s insurance co*** *** declined permission to do so*** *** arranged release of the vehicle presumably to conduct their own investigationTo date we have not been made aware of those findings
*** ***’s InsCo has possession of the vehicle and per adjustor ** *** their inspectors should be looking at the vehicle this week. Week of 2/
Spoke with *** *** 02/explained *** ***s investigators should be inspecting the vehicle this week per the adjustor. Futher communication will be had following the results of the investigation by ** ***'s insurance companyDavid C***
General Manager
AutoNation *** Laurel

SAttempted to contact consumer to resolve concern. Will continue to reach out to them.

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Mr C[redacted] decided to refund the additional $722.00 to make up for the mistake made last may. Mr. C[redacted] was extremely professional and worked quickly to reach an agreement. Regards, [redacted]

We have  resolved the matter with the consumer to their satisfaction. The necessary documents have been received, the warranty has been cancelled, and the refunds have been issue to the customer

Review: At purchase [redacted] the salesman did his job well and truck was as advertised. However the finance officer made multiple mistakes during the purchase. All were corrected except the type of protection plan for the exterior of the vehicle. As he no longer works there I don't think this was the only mistake he made. I wanted a dent and scratch policy where if the car was hit by a door it would be repaired. The forms I signed were instead for protection against acid rain and bird droppings. Useless. After talking to the dealership representatives including [redacted] and [redacted] several times I was told I could not cancel the policy I signed and start the policy I requested. I have 5 vehicles and I have purchased this type of policy before. After paying 65k for a truck I had to sit for hours until the contracts were all done correctly except this one. Not the customer service I expectedDesired Settlement: Switch the policy I signed for the one I requested.

Business

Response:

We have made contact with the consumer and arranged to address his concern. Consumer is to meet with [redacted] who will issue the policy the consumer has requested.Please consider the matter resolved. Any questions please contact [redacted] ###-###-####.[redacted]General ManagerAutoNation Buick-GMC Laurel###-###-####[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thank you [redacted] for your swift response to my complaint

Regards,

Review: I PURCHASED A BRAND NEW 2012 CHEVY MAILBU IN MAY 2012. THE VEHCILE HAS A LITTLE OVER 300 MILES ON IT NO INCENTIVE WAS OFFERED. HOWEVER, THEY WAS A NOTICEABLE SCAR IN RIM THAT WAS LATER FIXED BY DEALERSHIP. WHEN I PURCHASED THE VEHICLE I WITNESSED MY SALESMAN [redacted] TAKE MATS FROM ANOTHER VEHICLE AND INSERTED THEM INTO MINES. LATER TO FIND THOSE MATS ARE MADE FOR THE 2013 CHEVY MALIBU IN WHICH I DON'T OWN. I WANT MY RIGHT MATS OR A REFUND FOR THE MATS. I'VE MADE SEVERAL ATTEMPTS TO REACH [redacted] BY EMAIL AND PHONE IN WHICH NO RESPONSE WAS PROVIDED. I THINK THIS WAS A GETOVER AND WANT THE CORRECT MATSDesired Settlement: I WOULD LIKE TO HAVE THE RIGHT FLOOR MATS FOR THIS CAR OR HELP ME WITH TRADING THIS IN FOR A NEWER MODEL CAR

Business

Response:

[redacted], the General Manager of the store spoke to **. [redacted] last night and we are ordering her the correct floor mats for her 2012 Chevrolet Malibu.

This should resolve her issue.

Thank you.

[redacted] Coufal

[redacted] CoufalAutoNation, Inc.

Central Region-Market 2

###-###-#### (office)