Our Service Director, Vadim S [redacted] , spoke with customer last week He spoke with the customer and she already has an appointment for the recall at another dealer, they order the part for her, she declined help from us at this time.However, she did seem satisfied and said she does plan to come back to us for future Service workThank you
Customer signed legal release and picked up check in the amount of $2,on Friday 5/22/ He was to call the Revdex.com and release this claim, as part of the agreementPlease contact this customer in reference to releasse of complaint.Thank you
From: C***, CarolDate: Mon, Jan 5, at 9:AMSubject: RE: Complaint #***.To: *** *** Cc: "C***, Victor" , "C***, David" , "S***, Vadim" , "M***, Amelia" , "C***, Carol"
*** ***,
Good morning.
*** *** called *** *** this morningShe is planning to call *** *** within the next week or so to schedule a time for them to meet at one of the stores. Vic is going to have her vehicle put up in the air and show her what work was completed and then also if she has any other concerns he can address them as well at that timeAs of now we are just waiting for her to call to schedule the appointmentThank youCarol C***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
***
I am rejecting this response because I did not receive anything They called me and that was it I called four times and the general manager only returned my phone once Nothing changed Also, the dealership screwed up my keys from the recall
Regards,
*** ***
From: C***, CarolDate: Fri, Dec 5, at 9:AMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: "***@myRevdex.com.org" Cc: "C***, Carol" , "*** ***" , "*** ***"
***,
Good morningI have been trying to respond to the complaint below however there is not a link in order to do so.
Our General Manager and Service Manager spoke with *** *** and he is going to give us the opportunity to fix the vehicle. He is to call to schedule a time he can bring it in in the near futureCan you please note this to the complaint since we can notThank youCarol C***
Our Service Director, Vadim S[redacted], spoke with customer last week.
He spoke with the customer and she already has an appointment for the recall at another dealer, they order the part for her, she declined help from us at this...
time.However, she did seem satisfied and said she does plan to come back to us for future Service work.
Thank you.
Customer signed legal release and picked up check in the amount of $2,500 on Friday 5/22/15.
He was to call the Revdex.com and release this claim, as part of the agreement.
Please contact this...
customer in reference to releasse of complaint.Thank you.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: Yes, I spoke with the Service Director on December 5, 2014. However, I was not satisfied at all; in fact, after I spoke with the Service Director, AutoNation called me once again to let me know that the parts for the recall are in and that I need to make an appointment for the service. As I informed the Service Director, I do not intend to return to AutoNation Chevrolet for future service work. I do need for AutoNation to send a 'notarized statement'of the actual work, and the fact that work or service was actually done on my vehicle on June 9-10, 2014. Thank you!
Regards,
[redacted]
[redacted] from our Tag and Title department spoke with [redacted] in the insurance compliance unit at [redacted] MVA, and she informed [redacted] that we can apply for the refund for the $150. the customer paid in error.
We will be gin this process today and per MVA it will take...
about 6 weeks to process, however, **. [redacted] will be refunded all monies paid to the Maryland MVA for this violation.
Our Service Director, Vadim S [redacted] , spoke with customer last week He spoke with the customer and she already has an appointment for the recall at another dealer, they order the part for her, she declined help from us at this time.However, she did seem satisfied and said she does plan to come back to us for future Service workThank you
Customer signed legal release and picked up check in the amount of $2,on Friday 5/22/ He was to call the Revdex.com and release this claim, as part of the agreementPlease contact this customer in reference to releasse of complaint.Thank you
From: C***, CarolDate: Mon, Jan 5, at 9:AMSubject: RE: Complaint #***.To: *** *** Cc: "C***, Victor" , "C***, David" , "S***, Vadim" , "M***, Amelia" , "C***, Carol"
*** ***,
Good morning.
*** *** called *** *** this morningShe is planning to call *** *** within the next week or so to schedule a time for them to meet at one of the stores. Vic is going to have her vehicle put up in the air and show her what work was completed and then also if she has any other concerns he can address them as well at that timeAs of now we are just waiting for her to call to schedule the appointmentThank youCarol C***
12/Left message and email to consumer to address concerns
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
***
I am rejecting this response because I did not receive anything They called me and that was it I called four times and the general manager only returned my phone once Nothing changed Also, the dealership screwed up my keys from the recall
Regards,
*** ***
From: C***, CarolDate: Fri, Dec 5, at 9:AMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: "***@myRevdex.com.org" Cc: "C***, Carol" , "*** ***" , "*** ***"
***,
Good morningI have been trying to respond to the complaint below however there is not a link in order to do so.
Our General Manager and Service Manager spoke with *** *** and he is going to give us the opportunity to fix the vehicle. He is to call to schedule a time he can bring it in in the near futureCan you please note this to the complaint since we can notThank youCarol C***
Our Service Director, Vadim S[redacted], spoke with customer last week.
He spoke with the customer and she already has an appointment for the recall at another dealer, they order the part for her, she declined help from us at this...
time.However, she did seem satisfied and said she does plan to come back to us for future Service work.
Thank you.
Customer signed legal release and picked up check in the amount of $2,500 on Friday 5/22/15.
He was to call the Revdex.com and release this claim, as part of the agreement.
Please contact this...
customer in reference to releasse of complaint.Thank you.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: Yes, I spoke with the Service Director on December 5, 2014. However, I was not satisfied at all; in fact, after I spoke with the Service Director, AutoNation called me once again to let me know that the parts for the recall are in and that I need to make an appointment for the service. As I informed the Service Director, I do not intend to return to AutoNation Chevrolet for future service work. I do need for AutoNation to send a 'notarized statement'of the actual work, and the fact that work or service was actually done on my vehicle on June 9-10, 2014. Thank you!
Regards,
[redacted]
[redacted] from our Tag and Title department spoke with [redacted] in the insurance compliance unit at [redacted] MVA, and she informed [redacted] that we can apply for the refund for the $150. the customer paid in error.
We will be gin this process today and per MVA it will take...
about 6 weeks to process, however, **. [redacted] will be refunded all monies paid to the Maryland MVA for this violation.