Auto Outlet of PA

August 15, 2017To Whom It May Concern:We are responding to the written complaint received by your office from the above listed party.Customer stated that there was an issue with the paint on the driver's side back door and was concerned that it was beginning to chip.In an effort to satisfy the customer, we contacted the customer and discussed the matter with herWe reached a conclusion with the customer and offered her a resolution that she accepted and settled the issue for her.Thank you for allowing us the opportunity to resolve any type of misunderstanding in this matterWe strive to achieve satisfaction with all of our customers so that we may get the opportunity to service them in the future.Please feel free to contact our office directly if we can be of further assistance.Sincerely,AUTO OUTLET OF PA

November 5, 2016• To whom it may concern:Please be advised that we have worked with the customer identified in this complaint and have fixed her vehicle and resolved all of the concerns that she has had in reference to her complaint.Please feel free to contact our office, if you have any further questionsThank you for your assistance in this matter.Sincerely,Auto Outlet of Pa

August 8, 2016To whom it may concern,This is a letter in response to the recent complaint made by a customer from our dealershipFirstly, both the management and sales team each want the best for every customer that comes into our showroomWe pride ourselves in making every customer satisfied and
help them in any way to get them into a new pre-owned vehicle.Our online vehicle disclaimer, located at the bottom of each posted vehicle, is as followed, "ALL PRICES ADVERTISED REFLECT $TRADE IN CREDIT AS ADVERTISED "$CASH FOR YOUR TRASH TRADE IN EVENT" SEE SALESPERSON FOR DETAILS." The price of the vehicle that was in the original complaint was listed as $26,995.Please see attached screen shot of our websiteJames M***, the General Sales Manager here at the Outlet spoke to the Customer for minutes on the phone, showing and navigating the customer through our website and also pointing out the vehicle disclaimer and incentivesJames offered an additional $1,off the sale price due to the customers' uncertainty of the website navigation, which the Customer declinedJames also reached out to him a second time but the customer was unavailable and has not responded since.Stephen S*GM/Owner

To Whom It May Concern:We are responding to the written complaint received by your office from the above listed party.On 10/04/2016, the complainant purchased a 2013 [redacted] SE from our establishment. Prior to the complainant taking delivery of this vehicle, it was run through our shop for...

our normal safety check before being offered for sale.The complainant took delivery of her vehicle on 10/04/2016 and after putting an additional 4000 miles on the odometer, returned to our establishment to inform us of a squeaking in the brakes after she replaced them and of a grinding sound which she was concerned might be the rotors.In an effort to satisfy the Customer, we sent the vehicle to our shop to be looked at. We did find an issue with the rotors and decided to replace them at no cost to the customer. We returned the vehicle to the customer and advised of this repair to which the customer seemed happy.Thank you for allowing us the opportunity to resolve any type of misunderstanding in this matter. We strive to achieve Satisfaction with all of our customers so that we may get the opportunity to service them in the future.Please feel free to contact our office directly if we can be any further assistance.Sincerely,AUTO OUTLET OF PA

August 15, 2017To Whom It May Concern:We are responding to the written complaint received by your office from the above listed party.Customer stated that there was an issue with the paint on the driver's side back door and was concerned that it was beginning to chip.In an effort to satisfy the...

customer, we contacted the customer and discussed the matter with her. We reached a conclusion with the customer and offered her a resolution that she accepted and settled the issue for her.Thank you for allowing us the opportunity to resolve any type of misunderstanding in this matter. We strive to achieve satisfaction with all of our customers so that we may get the opportunity to service them in the future.Please feel free to contact our office directly if we can be of further assistance.Sincerely,AUTO OUTLET OF PA

November 5, 2016• To whom it may concern:Please be advised that we have worked with the customer identified in this complaint and have fixed her vehicle and resolved all of the concerns that she has had in reference to her complaint.Please feel free to contact our office, if you have any further...

questions. Thank you for your assistance in this matter.Sincerely,Auto Outlet of Pa