Auto Outlet

Complaint: [redacted] I am rejecting this response because: I will be more than happy to accept Auto Outlet Inc's offer to pay for half of my new fuel pump at the price of $When I receive the check and it is cashed, I will mark this issue as resolved Sincerely, [redacted] I will be more than happy to accept Auto Outlet Inc's offer to pay for half of the new fuel pump in the amount of $I will be expecting this check in the mailWhen I receive the check and cash it, I will mark this as a resolved issue

Complaint: [redacted] I am rejecting this response because: none of my issues were addressed- I indeed contacted his office to bring the car in and Dave was so rude to me that I decided to go to my local (trusted) mechanic, who I have been using for years and yearsThis response is inadequate and does not adequately address the expenses I have had with this carAlso, I pumped up the tires and they have stayed pumped up for months, even though this vehicle is in and out of the shop constantlyI find Dennis to be very confused about what he says..? Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: ? I will be more than happy to accept Auto Outlet Inc's offer to pay for half of my new fuel pump at the price of $When I receive the check and it is cashed, I will mark this issue as resolved Sincerely, [redacted] ? I will be more than happy to accept Auto Outlet Inc's offer to pay for half of the new fuel pump in the amount of $I will be expecting this check in the mailWhen I receive the check and cash it, I will mark this ? as a resolved issue.?

Complaint: [redacted] I am rejecting this response because:I did complain about the air conditioning months after I bought the vehicleI purchased it February 2, 2015, and the first time I used the air conditioning, on Saturday, May 9, 2015, the first hot day of the year, the air conditioning didn't workI stopped by Auto Outlet that day and Dave informed me it wasn't a problem and they would contact me Monday morning to get it in the shopThree weeks went by and I contacted them again and that's when Dave informed me they weren't taking responsibility for itThey advertised the car as having air conditioning, and when I purchased the car, I even made the comment about having a past vehicle that didn't have air, and I would never own one againThey were dishonest in their ad, and then changed their mind when they told me they would get it right in and get it fixedWhen I spoke to dave about it, he was rude, and incredibly unprofessionalI believe they need to replace or fix the air conditioning to the working condition they advertised it in [redacted]

[redacted] Please See Attached Documents [redacted] To the Revdex.com,This is in response to complaint id [redacted] .We received this complaint recently about a Subaru Outback we sold on June 20, The customer was informed on the day of sale that the vehicle's head gaskets had been replaced at [redacted] in Salem, Oregon on Feb 18, at 92,miles per the Carfax reportAlso per Carfax on the same date the cooling system was checked, thermostat and thermostat housing replaced along with timing belt, tensioner and idler pulleyAlso one of the most recent notes on Carfax, the vehicle was serviced at [redacted] again on June 25, with 140,miles and an oil change at 142k milesIt was meticulously maintained at [redacted] between 80k miles and 140k miles.We aren't sure which shop the customer took the vehicle to for the head gasket replacementBut, generally Subaru's head gaskets don't go bad after 50k milesAlso, typically when a credible shop replaces head gaskets on a Subaru they use the updated multi-layer head gaskets that last much longer than the factory head gaskets.So in regards to the customers complaint that we lied about the head gaskets being replaced, we did not lieTo the best of our knowledge and per the Carfax report the gaskets were replaced at 92K milesAnd there were many, many other maintenance records listed on Carfax about this vehicle.Sincerely, Rick W [redacted] Auto Outlet?

[redacted] Please See Attached Documents [redacted] Reference ID # [redacted] When [redacted] left the dealership there were no issues with the vehicle she purchasedShecontacted us a couple of days after she purchased the car telling us of the battery issueThemost concern here for [redacted] was the fuel pump We offered to send the vehicle to our shopwhere we could fix that issue for dollarsWe offered to pay and she the otherWe offered our services as they were much less in cost as to what her shop wanted forthe repairAs far as the air pressure in the tires they were filled in front of her and hercompanion, she states she don't recall that( Note that [redacted] left a deposit days prior onthe vehicle waiting for insurance money to pay the balanceSo the vehicle sat here for onemonth before she picked it up) We tried to help her and she refused our help to fix that fuelpump ....Auto Outlet Inc.Bob P [redacted] **Salem,Oregon

Complaint: [redacted] I am rejecting this response because:We never received a carfax report when we purchased the vehicle!! The only time we received the report was when they mailed it to our home a week or so ago after my complaint hereThe sales person did NOT say those things about the car, THAT IS AN OUTRIGHT LIE!! When we asked the salesperson about the ad that was run for the vehicle on craigslist, about the head gasket being new as well as the transmission, we were only told yes - they have recently been replacedRecent usually means within the last year not almost YEARS ago! As far as the head gasket not going bad after that time, who is to say what the car went through and what kind of mechanic replaced it almost years ago! They didnt even know about the bad brakes, problem with transmission, and the timing belt that was installed was too long! They obviously do not give their car good inspections before a sale! I took the car to a reputable mechanic and they did enough diagnostics, including dyeing the oil to see where it was coming from, to know the head gasket needed workThis excuse of letting us know or communicating to us in any way is fraudI have the ONE email they sent back to me when I first initially contacted them about the bad brakes, transmission problems, and belt and oil leak and all it said was take it to a reputable shop: Take it to a reputable shopGive them your warranty and they need to contact the company Sent from my Verizon 4G LTE Smartphone [redacted] @yahoo.com < [redacted] @yahoo.com> Jun That response above is the ONLY response I ever received from this "business"!! I sent them numerous emails and a voicemail and no one ever responded me until I sent in a complaint hereThe only response I have received is a carfax report (the FIRST one we got on this car) mailed to me with nothing else and the reply hereThe warranty company told us basically the warranty the dealer gave us covers nothing that was wrong with the vehicle and that unless you purchase a warranty the one that came with the car is basically worth nothingThey did not stand behind what they sold to us and have offered nothing in the way of help! This "business" sold us a car that has taken almost $since we bought it to keep it SAFE and on the road! They need to take some responsibility for their actions and learn to stand behind what they sell and their customers, LIKE A GOOD FAIR business would!!Sincerely, [redacted] ***

The customer in question traded an &dcr Lincoln that we allowed $1,for that we were told only nueded new battery cablesThe trade in proved to be not ;oadwor~hyThe customer brought the I-lyundai Accent back and said it was [tissmgWe immediately check it out and found it had a bad ftiel injectorWe got a new fuel injector the next day and lixed the problem and informed the customer The next day the customer called and said they were afraid something else would go wrong and asked if we would take the car back and return the Lincoln and refund the moneyI told them at that time that I would retlird the money less warranty cost and they said that was OK as they understood that warranties are not iee They never drove the Accent after the injector repair or said anything about the price of the Accent only that they were not happy with the Accent As for the price of the Accent with milesWe can’t buy it for Slet alone sell it for that However I gave them a check stating retirnd in thILAs for the gas I told them as they stated This appears to be a classic case of “Buyer’s Remorse”We stand by our actionsWe don’t know of many dealers that would have refunded a binding sale

Complaint: ***I am rejecting this response because:
I will be more than happy to accept Auto Outlet Inc's offer to pay for half of my new fuel pump at the price of $When I receive the check and it is cashed, I will mark this issue as resolved
Sincerely,*** ***
I will be more than happy to accept Auto Outlet Inc's offer to pay for half of the new fuel pump in the amount of $I will be expecting this check in the mailWhen I receive the check and cash it, I will mark this as a resolved issue.

Ref: ID *** *** is correct about the check engine lightAfter she brought the vehicle we thought we fixed itShe called later to say that it was back onWe asked her to bring it back and she said she would but it would be a week before she could returnShe never returnedAs for the air conditioning she complained about this months after she purchased the vehicleIt was working when she purchased the vehicle

To: Revdex.com
Ref: ID *** In response to *** *** complaint she contacted us shortly after the purchase of the Honda concerning the check engine lightShe was told to bring the car to us and said she would do that with'n a weeks timeShe never came back to the dealership with the car as she
said she wouldI have not heard from her until nowShe purchased the car in February of and it is now June of Four months later she is now accusing this dealership of ignoring herThis dealership has helped miss *** with the car purchase as she did not have the full amount of money to pay for it She has not paid as agreed to her contract for moneys due to pay the car offThis is a favor to her as it was a non interest loanAuto outlet holds Title to this vehicle until she can pay it in fullIf she would have returned with the Honda in the beginning as she said she would It would have been addressedBob P*** Auto outlet inc ***

*** Please See Attached Documents ***
To the Revdex.com,This is in response to complaint id ***.We received this complaint recently about a Subaru Outback we sold on June 20, The customer was informed on the day of sale that the vehicle's head gaskets had been replaced at *** ***
in Salem, Oregon on Feb 18, at 92,miles per the Carfax reportAlso per Carfax on the same date the cooling system was checked, thermostat and thermostat housing replaced along with timing belt, tensioner and idler pulleyAlso one of the most recent notes on Carfax, the vehicle was serviced at *** *** again on June 25, with 140,miles and an oil change at 142k milesIt was meticulously maintained at *** between 80k miles and 140k miles.We aren't sure which shop the customer took the vehicle to for the head gasket replacementBut, generally Subaru's head gaskets don't go bad after 50k milesAlso, typically when a credible shop replaces head gaskets on a Subaru they use the updated multi-layer head gaskets that last much longer than the factory head gaskets.So in regards to the customers complaint that we lied about the head gaskets being replaced, we did not lieTo the best of our knowledge and per the Carfax report the gaskets were replaced at 92K milesAnd there were many, many other maintenance records listed on Carfax about this vehicle.Sincerely, Rick W***Auto Outlet

Complaint: ***I am rejecting this response because: none of my issues were addressed- I indeed contacted his office to bring the car in and Dave was so rude to me that I decided to go to my local (trusted) mechanic, who I have been using for years and yearsThis response is inadequate and does not adequately address the expenses I have had with this carAlso, I pumped up the tires and they have stayed pumped up for months, even though this vehicle is in and out of the shop constantlyI find Dennis to be very confused about what he says.. Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I will be more than happy to accept Auto Outlet Inc's offer to pay for half of my new fuel pump at the price of $When I receive the check and it is cashed, I will mark this issue as resolved
Sincerely,*** ***
I will be more than happy to accept Auto Outlet Inc's offer to pay for half of the new fuel pump in the amount of $I will be expecting this check in the mailWhen I receive the check and cash it, I will mark this as a resolved issue

Complaint: ***I am rejecting this response because:
It is stated that I didn't bring the car back for the check engine light, when in fact I did bring it back the very next day after purchaseI got there around a.mon the 3rd of FebruaryWhen I had gotten there, the engine light had already turned offWhen I talked to Dave about it, he told me it was probably just the osensor and I shouldn't worry about itHe told me how the government regulates the emissions and it wasn't an important light to worry aboutThe light was on when I first test drove the car, and I was told it would get taken care ofWhen I went in to make my first payment, I talked to Dave about my air conditioning not working, it was a Saturday, he told me they would contact me first thing Monday morning and get it in the shop to get taken care ofWe then made and agreed to a new payment arrangement, and I then verified that I would be getting a call on MondayAbout three weeks later, I called them requesting information about the air conditioning, and was told they are not taking responsibility for itIn their ad when I bought the car, it said there was working air conditioning, when truly there wasn'tI just took it into the shop and it was found that the compressor clutch coil is out and it needs a new receiver dryerLike I told them, if I knew the air conditioning didn't work, I would have never purchased the car I feel it is their responsibility to hold true to their advertising and fix the air conditioning. Sincerely,*** ***

REF: ID ***
*** ***
In reference to the march letter
We offered to split the cost of the fuel pumpWe were purchasing the fuel pump at AutozoneShe continues to assume we were purchasing a re-manufactured fuel pumpWewere only going to purchase a NEW fuel pump from Auto zoneTHEY DO NOT SELLRE-MANUFACTURED FUEL PUMPS AT AUTO ZONE FOR HER CAR THEYONLY SELL NEW
We have also replied to her filing with the state attorney generals officeThey found nomiss representation or fraud by this dealership
Auto outlet inc

Complaint: ***I am rejecting this response because:We never received a carfax report when we purchased the vehicle!! The only time we received the report was when they mailed it to our home a week or so ago after my complaint hereThe sales person did NOT say those things about the car, THAT IS AN OUTRIGHT LIE!! When we asked the salesperson about the ad that was run for the vehicle on craigslist, about the head gasket being new as well as the transmission, we were only told yes - they have recently been replacedRecent usually means within the last year not almost YEARS ago! As far as the head gasket not going bad after that time, who is to say what the car went through and what kind of mechanic replaced it almost years ago! They didnt even know about the bad brakes, problem with transmission, and the timing belt that was installed was too long! They obviously do not give their car good inspections before a sale! I took the car to a reputable mechanic and they did enough diagnostics, including dyeing the oil to see where it was coming from, to know the head gasket needed workThis excuse of letting us know or communicating to us in any way is fraudI have the ONE email they sent back to me when I first initially contacted them about the bad brakes, transmission problems, and belt and oil leak and all it said was take it to a reputable shop:
Take it to a reputable shopGive them your warranty and they need to contact the company
Sent from my Verizon 4G LTE Smartphone
***@yahoo.com
Jun
That response above is the ONLY response I ever received from this "business"!! I sent them numerous emails and a voicemail and no one ever responded me until I sent in a complaint hereThe only response I have received is a carfax report (the FIRST one we got on this car) mailed to me with nothing else and the reply hereThe warranty company told us basically the warranty the dealer gave us covers nothing that was wrong with the vehicle and that unless you purchase a warranty the one that came with the car is basically worth nothingThey did not stand behind what they sold to us and have offered nothing in the way of help! This "business" sold us a car that has taken almost $since we bought it to keep it SAFE and on the road! They need to take some responsibility for their actions and learn to stand behind what they sell and their customers, LIKE A GOOD FAIR business would!!Sincerely,*** ***

*** Please See Attached Documents ***
Reference ID # ***When *** left the dealership there were no issues with the vehicle she purchasedShecontacted us a couple of days after she purchased the car telling us of the battery issueThemost concern here for *** was the fuel pump
We offered to send the vehicle to our shopwhere we could fix that issue for dollarsWe offered to pay and she the otherWe offered our services as they were much less in cost as to what her shop wanted forthe repairAs far as the air pressure in the tires they were filled in front of her and hercompanion, she states she don't recall that( Note that *** left a deposit days prior onthe vehicle waiting for insurance money to pay the balanceSo the vehicle sat here for onemonth before she picked it up) We tried to help her and she refused our help to fix that fuelpump ....Auto Outlet Inc.Bob P*** *** ** **Salem,Oregon

Complaint: ***I am rejecting this response because: none of my issues were addressed- I indeed contacted his office to bring the car in and Dave was so rude to me that I decided to go to my local (trusted) mechanic, who I have been using for years and yearsThis response is inadequate and does not adequately address the expenses I have had with this carAlso, I pumped up the tires and they have stayed pumped up for months, even though this vehicle is in and out of the shop constantlyI find Dennis to be very confused about what he says.. Sincerely,*** ***

*** Please See Attached Documents ***
Reference ID # ***When *** left the dealership there were no issues with the vehicle she purchasedShecontacted us a couple of days after she purchased the car telling us of the battery issueThemost concern here for *** was the fuel pump
We offered to send the vehicle to our shopwhere we could fix that issue for dollarsWe offered to pay and she the otherWe offered our services as they were much less in cost as to what her shop wanted forthe repairAs far as the air pressure in the tires they were filled in front of her and hercompanion, she states she don't recall that( Note that *** left a deposit days prior onthe vehicle waiting for insurance money to pay the balanceSo the vehicle sat here for onemonth before she picked it up) We tried to help her and she refused our help to fix that fuelpump ....Auto Outlet Inc.Bob P*** *** ** **Salem,Oregon