Auto Palace, Inc.

Because they have still done nothing to resolve the issueI want the money to fix the vehicle like they should have in the first placeThey could black out what is private and just show proof that they bought the partsI feel they are avoiding all of these things because the parts were never bought and no repair was doneI spoke to an attorney who informed me, it is law to provide all work orders and receipts, even if the customer did not pay for anything

If the customer has chosen to consult with a law office, then further contact can only be made with our lawyers We can not offer further response in order to preserve our business Our representation can be contacted at *** *** *** please close this complaint as resolved due to the fact that this is no longer a public matter of discussion Thank you for your continued help Any further contact from this customer or any other party affiliated with the customer will receive the same responseAll further contact will be recorded, documentation and any work order will be forwarded to our representation Please make note that in order to preserve our integrity and follow the law, customer should avoid direct or indirect contact with Auto Palace or any of it's employees which includes the immediate facility of the business located at west broad stColumbus Ohio Again, thank you for your help To all concerned parties, contact our representation at this number ###-###-####

The repairs were not done with our permission for oneWe had to pay for the so called repairs in order to receive our property Second, the fuel line busted miles down the road the first time and then again about miles in (approximately)*** *** Trucking and 4xhad caused a leak of
about gallons of Diesel that had to be stopped by a Fire Department.The vehicle had to be towed and we had to pay for the tow bill, as well as repair the improperly fixed parts It ended up costing us over $2,in repairs aloneAfter the second leak Auto Palace had canceled the payment on the check as the truck was not functionalThe parts that were leaking were directly involved with the work done by *** *** Trucking and there-fore *** Trucking should have been held responsible This is a 3rd attempt at scamming us for the repairs and there just isn't much else to say about it This matter had been dealt with and resolved by the company that certifies checks for *** *** Trucking and they had concluded the matter in our favor Please cease all further attempts at scamming Auto Palace for repairs we should be asking *** Trucking and 4xto pay for At this point *** *** Trucking is slandering our good name and this complaint is targeted only to lower our rating with Revdex.com

Hello and thank you for contacting us about this matter.  We would be more than happy to explain the entire situation. Truth is that we have been dealing with this case for about 4 weeks now.  To properly address the matter or the transaction in question, I need to make you aware of...

the fact that the person titled in the complaint, is not the person who has come to an agreement with our facility to purchase the 2008 Jeep Patriot.  At the point of the sale ms.[redacted] was present, but was not involved in the legal paperwork of the sale.  Our agreement and terms were set with Mr.[redacted].   We have been dealing with this transaction for more than a reasonable amount of time.From the day we had signed paperwork with Mr.[redacted], as a business we have been doing our best to make mr.[redacted] and his family happy,   starting with helping them out on a down-payment that was required.  After they drove off the lot and got home safely, I had personally received a call from ms.[redacted] with a concern for the state of the title.  She was told that the vehicle had a salvage/rebuilt title.  After pulling up carfax, and looking at the physical title we had addressed the issue. Since then, title work has been complete and a clear Ohio title has been issued.    Not long since that issue, ms.[redacted] had called and complained about alignment on the vehicle, we had addressed the issue by replacing all 4 tires, doing front-end repairs and doing alignment on the vehicle. Then there was the complaint about the transmission having issues, to which our general manager had driven the vehicle with mr.[redacted] and found no fault in the transmission.  After that encounter, the customer had taken the vehicle for a long trip, somewhere 2 hours away, during which the tire burst and the vehicle had become disabled.  We were blamed for that problem as well.  It was presented as if our outsource shop had provided bad tires.  Unfortunately there is no way to prove that.  It literally could have been anything, a bump, a nail, broken glass or any other sharp object found either on the road-trip or any parking lot they may have driven through.  But before we were ever made aware of the tire bursting, the customer in question had already mended the issue by purchasing a replacement tire.  The vehicle was taken to a 3rd party shop from what I was told by ms.[redacted], and that shop refuses to work further on the vehicle without replacing damaged parts caused by the tire damage.  When ms.[redacted] had called on Monday 8/31/15, she had neglected to mention any of the above details from that matter. I was told that the transmission was still a concern and that the problem was getting worse.  We had agreed on setting an appointment to have the vehicle thoroughly inspected again on 9/9/2015 as that was the soonest opening in our service schedule.  On Tuesday 9/1/15 we had received a follow up call from ms.[redacted] with a request to tow the vehicle free of charge.  Ms.[redacted] had insisted that we are refusing to offer any sort of assistance in the matter and that we had offered limited warranty and are not willing to follow through with it.  I had proceeded to explain that we can not cover the charge for a tow and reminded her that she was scheduled to be assisted on 9/9/15, which seamed to upset her and she had proceeded to complain about the fact that we have done nothing to help.   At that point I had apologized that I could not assist her further and told her that our general manager will get a hold of her. Which he did and at first had the same frame of mind as I did, we could not offer a free tow as well as a free inspection and repairs.   From what I was told on 9/2/15,  at the end of the day we had placed the vehicle on central dispatch for tow to our facility at our expense. The vehicle was then towed and reinspected. At that point of inspection we had declared that the front end damage was as result of the blown tire.  The replacement tire purchased by the customer was the wrong size.  It begs to question the integrity of the shop where the vehicle was taken to by the customer, as the replacement tire that was put on was 2 sizes smaller and made the vehicle tilt to one side.   Now this is where Auto Palace should have charged the customer for another replacement tire but to make the customers happy again, we had covered the charge for a replacement tire.  Not only that, but we also had done extensive work on the front and the rear end of the vehicle.  In this case, we are able to provide the receipt for the tire because it was bought as a single, stand alone purchase.  How-ever we are not obligated to provide repair orders for thing the customer does not pay for.  We buy our part in large bulk amounts and are not able to separate between the parts bought for the customer's Jeep and parts purchased for other purposes for one.  And two,  those receipts contain account numbers and sensitive information like discounts and special pricing from our vendors that we are not allowed to disclosed due to protection of their interest.      The point I am trying to make here is that we have done absolutely everything we are able to, to assist this customer in the matter of their vehicle.  There were no hidden agendas in our part  and we have conducted our selves in a very professional and courteous manner.  If they would like to return the vehicle, that is their right, but we can not offer any refunds as the deal had already  been processed and the bank has funded the loan.  It is evident that there is no satisfactory solution to this issue with the customer.  They will always have the option to bring the vehicle back but it will be considered as a voluntary repossession by the lender, and the down payment will not be refunded.

Customer has purchased this vehicle AS-IS without a warranty through the manufacturer, or any other 3rd party.  Even with that considered, we had done the work needed to keep her happy and on the road.   We had replaced the timing chain free of charge to the customer about a month after...

she had already purchased it.   The repair had cost us over a $1000 at the time.  Still, in good faith, we did not even ask the customer to cover the cost of the parts or labor.   some 60 days after that repair was done, customer returned with another complaint.  Claiming that we are responsible for the damages done to the car.  At that time we could no longer cover her repairs and offered to take care of labor as she pays parts.  Customer declined.  The timing chain has nothing to do with the pistons, there-fore this serves as proof to how the vehicle is being driven.  We sell fully serviced vehicles ready for their new owners,  and if anything happens unforeseen, we are fair to take care of those issues.  How-ever we can not educate people about proper maintenance of their new possessions and can not be held responsible for other's neglect of maintenance and proper driving etiquette.    That is said not to offend any one but to defend our work ethic and good business name.  And just to reiterate, this was an AS-IS purchase,  meaning that as soon as the vehicle is driven off the lot, it is it's new owners responsibility to take care of it.

Thank you for giving us an opportunity to respond to this complaint and add a few factors deliberately distorted and ommitted by the individual.  From the beginning,  we made the customer aware of all faults and damages on the vehicle in question, included pictures of spots that were...

rusted and of all minor faults that the truck had.  The customer agreed to purchase the truck AS IS.  Upon his visit he did not drive every vehicle on the lot in an attempt to find something that wasn't broken but actually was ok with what he came out to see (a full conversation over text can be provided as proof of the above statement).  How-ever he also noticed a 2008 [redacted] F450 that we had not yet posted online due to it recently coming back from a full inspection by a well known diesel mechanic here in [redacted] Ohio.  To make the customer happy, we had rearranged the bank loan to accommodate for the change  and that took a while as the time for the lenders was past the working hours.  So we had taken the trades provided as a form of down-payment, had a verbal agreement on the set prices for the purchase and written up a contract for the person that will have to sign the loan as they were not able to make the trip. Roughly a week after the truck has left our lot on AS IS terms, we got notified that the truck has an engine light on and the customer is concerned. Due to the fact that there is a couple of hundred miles between us, we had advised that the customer has a local mechanic shop take a look at the codes so we can address the issue.  We had made it very clear that we only advise a diagnostic and not the actual repairs as we have our own packages and discounts with local shops that we work with extensively.  At this point the customer had refused to complete the agreement with the lending institution due to concerns which we completely understood.  The problem happened when the customer had his shop do repairs on a truck that did not yet belong to him, without consulting us.  the repairs that were made, were half way done and the customer started to demand that we cover the cost of repairs.  Seeing as there had been nothing more than a verbal commitment to purchase the truck, the customer and Auto Palace had agreed to to cut our losses and cancel the transaction, to which the customer agreed.  So Auto Palace had sent a runner to make the exchange.  when the runner got there, customer complained about the state of his 4wheeler and refused to make the exchange.  (4 wheeler was kept in a garage and camera footage is available). Auto Palace had paid for the repairs and the runner tried to leave.  not 10 minutes later, upon fueling up the truck, the main fuel line sprung a massive leak and the truck leaked out 15 gallons of diesel on the ground. The fire department had to get involved for safety reasons.  We called the shop that did the repairs and were told that no one can come and help and that if we got the truck there they would look at it.  truck was not safe to operate but the shop did not seem to care.  after a few hours, the fire department got a hold of the shop and they sent their mechanics to mend the problem. they patched it up and told the runner to follow them back to the shop so they can finish it.  it took not 15 minutes for them to give the truck back and we were assured that the repair was complete.  Well when the runner took to the road,  the same thing happened from, as far as we could tell was the same spot.   There was no way we were going to rick driving the truck back in such a condition. So we paid over $2000 for the tow of a huge diesel truck so late at night. on top of that, when the truck got here, it had some of the electrical wires cut and a few indications of tempering with fuel lines. every tire had a screw in it and the back seat had a cut in the leather.  We had placed a stop pay on the check that we provided as the repairs were not done properly or honestly.  We do not seek reimbursement as we no longer wish to have any dealings with either of the parties (not sure which is more responsible).  In conclusion. The truck that was given to the customer, was inspected by a certified diesel shop in [redacted] which provides guarantees of their work. The vehicle was taken in to service without our consent and had been repaired without our permission.  The so called repairs were done either inaccurately or they had done more harm than good.  The truck broke in a 6 mile radius of the shop that repaired it in the first 10 minutes of it being operated.  The shop then mended a major leak hoping to get us out and out of their hair as quick as possible. The mend busted again and Auto Palace ended up spending a lot of time and money fixing the things that were not broken when the truck left [redacted] .  At this Point the person fieling the complaint has no right to resolve any further possible issue as he had signed a statement accepting his return, refund of $500 and releasing all initially non-existent right to the truck.  We ask that you review our response and dissolve this matter all together.  We greatly appreciate your continued help and diligence.

I never complained about alignment issues. I said that it was pulling very forcefully to the right, and at that point all the did was have an alignment done. There was no front end work. On the second complaint of this issue the front tires were rotated to the back and a different set of used tires were put on the front. As for the transmission, every time since we got the vehicle my husband and I can feel the car jerk very hard when it shifts but it apparently just stops having issues when Art drives it. During the phone call on 8/31 I made Paul aware of all the issues we had that weekend. He is flat out lying that he was not informed on all the issues with the tire. As for taking it to another shop, my uncle took it there and got it put on for us so we could try to drive the vehicle back to Columbus. I had no contact with that shop whatsoever. The only way it was involved was the purchase of the tire. We have never once been told about any work on the front end, and everything, including the bolts and nuts are old and rusted. No one is going to use old rusty bolts and nuts to fix a vehicle. As for having the issue for four weeks, that is also a lie. We bought the jeep on August 12 and had issues two days later. On the third attempt to get them to follow through on repairs, they had the vehicle for five weeks. I was told that art took it for a test drive after towing it and he said there were no problems and he doesn't know why we didn't drive it back to columbus. Yesterday I received a call from the mechanic and he proceeded to tell me how he had to pull over on the highway and go very slow to try to get back off the high way when he test drove the jeep after the tow. He also told me the reason it wouldn't accelerant was because of the tire size being wrong and he replaced the tire. This supposedly was supposed to fix the entire issue we had in the first place with the transmission. He told us he replaced the rear end to fix the knocking and wobbling. After getting the jeep back it did accelerate but the original problem was still there with the transmission, as well as the knocking and wobbling of the tire. Also, we were never told that there had been severe damage to the framework when we bought it. Our entire point is, that they continually lie, and do not actually fix the underlying problems. All they have ever done is replace tires. We cannot continually put money into this jeep. We bought and are overpaying for it because we thought it was in good condition. We do not have the money to fix the problems that auto palace said they would fix and pay the monthly payments into it. If this is how they are going to conduct business- lying and endangering families- they should not be in business at all.

We regret to hear this had come to this, but we did not force the customer to sign the papers.  There is no point in going in circles about this.  The vehicle was sold AS-IS even though the customer was offered a service contract with a 3rd party at an additional cost. We had done repairs to it after the point of the sale and had kept this business in good faith.  The customer was rude, loud and disrespectful a number of times.  We always help our customers but we are not to be taken advantage of.  The second message verifies that we were not the only hands to touch the vehicle and surely were not last.  Between [redacted] and the place that had changed their oil, any one of the technicians could have neglected the proper procedures in maintaining the vehicle and may have contributed to the issue at hand today.    The offer to leave the vehicle at auto palace included a free diagnostic and a reasonable repair after the problem was discovered.   We do not offer empty promises and could not guarantee that we would be able to repair the damage at our facility.  what was told to the the customer, was that we would have to find out exactly what needs to be repaired before we could talk about repairs.  Customer did not like the fact that we had other vehicles in the shop.  I repeat, vehicle was sold As-Is and we have other customers as well.  With no warranty, and legal documents signed by the customer (which declare that from the day of the purchase, the purchaser is FULLY responsible for the item they are purchasing) Auto Palace is not responsible for any damages or cost of maintenance for the vehicle in question.   The contract was signed in customer's hand after they had had  a chance to test-drive the unit they were purchasing (provable by test drive agreement, notarized documentation and surveillance video of the facility),  and no one other than the purchaser is responsible for the vehicle.  We had helped the way we could, in an attempt to maintain a good business relationship.  At this time, we are unable to offer any financial assistance because the repairs had already been done by another shop yet again.   I ask that this matter be closed and declared as resolved due to the fact that customer had chosen to take care of repairs on their own.

I am rejecting this response because:I had been going to auto palace since the day after I bought my car I have the receipts and text messages to show when I picked my car up in April, never did they once offer repairs to my car and I rejected, the. Only thing I rejected was leaving my car for them to just "look" at and said that was just to check it when j had already had it checked at [redacted] 2x and they told me what it was. Also the dealership took the car to [redacted] on March 13 the day after I bought my car and they quotes them 1100 and they declined the repairs and said they would repair it at there shop at which the kept it longer and told me they was in the hole $700 not $1000, then I had been going back telling them there was something wrong with it and they told me not to baby the car to enjoy, then back in July when I had the car looked at again they told me the timing chain and Pistons need to be replaced costing around &2500 at which I went back and spoke with the dealership and explained to them they worked on it last and the problem was not fixed, I offered to split the repairs in half, k would pay half and they could pay the other half, they told me to basically get out of there office they had other customers to worry about, very inprofessional. So August 31st my car quit running and I just replaced the whole engine I have receipts to show I spent $1160 on the engine and then &710 in labor. I find that a bit ridiculous that I have only had the car since March and I take car of my car, oil changes, I changed all the brakes on it also, I also told them they new there was something wrong with the car when they sold it to me, they told me they had just for the car and they didn't really know. I felt the sold me a car and don't care what was wrong with it and after all that mattered was they sold it and got paid and that's it. I wi never go to Auto palace again. 
Regards,
[redacted]