Auto Parts Avenue

Initial Business Response / [redacted] (1000, 8, 2016/03/31) */ The consumer is submitting such a claim almost one year laterFor eCommerce businesses, keeping records that far is quite difficultWe can not go back that far in our eBay sales records and selling channel software we useDue to the length of time that has passed, we unable to recall the issue or make a claim that we admitted to have receiving the returned item, as the consumer statesWhat we are able to present is, that our 60-day money back guarantee policy, which is present in our eBay listings, specifies that if there are to be any issues we are to be notified immediatelyAfter the days from the purchase date, we do not accept returned items for any reason and/or process refunds That may have been the case with the customer; returning an item with an expired return period but we can not be certain because of how long this wasAuto Parts Avenue hopes that the Revdex.com can make the right decision with this case Sincerely yours, Auto Parts Avenue

On June 26, Auto Parts Avenue received an order for a 94-Dodge Ram Power Tow mirror set from the amazon customerThe order was fulfilled and shipped the next dayThe customer, after receiving the mirrors, contacted Auto Parts Avenue claiming the wrong mirrors were sentHe indicated his vehicle required pins on the connectors and the ones he received had threeThe customer also stated that the website indicated the mirrors would fit his vehicleA customer representative who is very knowledgeable of the product informed the customer he had ordered the wrong tow mirrorsAs it is stated in the amazon listing, the mirrors the customer purchased were power adjustable only (pins)Because the customer indicated he needed six pins in his first message he sent to Auto Parts Avenue, the representative was able to determine his vehicle required the power with heating function mirrors (pins)The "auto checker" in the amazon website only checks for year and model of the vehicleIt does not go in detail as to whether the vehicle will have power without heat or power with heat mirrorsFurther details of the product are found in the "Product Details" section of the amazon listingAfter the problem was found by they company's representative, the customer was informed and given specific detail as to why the mirror plugs were not the same as hisHowever, the customer did not want to understand the reason of the mirror plug issueThe customer kept insisting that the wrong mirrors were sentAuto Parts Avenue, after many attempts to help the customer understand the problem, suggested the customer to request a returnBecause Auto Parts Avenue was able to determine the customer had ordered the mirror with the wrong specifications for his vehicle, the return required the buyer to pay return shipping and a 15% restocking feeAt the moment the customer was given the return authorization, a copy of the return policy is provided, which clearly states the return terms and conditionsA few days later, Auto Parts Avenue received the returned mirrors and credited the customerThe refund had the 15% restocking fee deducted, as our return policy statedAuto Parts Avenue hopes the provided information is enough for the Revdex.com to determine honest business practices were, and are being performed by Auto Parts AvenueThe return policy was followed accurately with this return orderIf any more information is to be required, feel free to contact us at [redacted] and we will gladly answer any questions Sincerely yours, Auto Parts Avenue, Inc

Initial Business Response /* (1000, 8, 2016/03/31) */
The consumer is submitting such a claim almost one year laterFor eCommerce businesses, keeping records that far is quite difficultWe can not go back that far in our eBay sales records and selling channel software we useDue to the length of
time that has passed, we unable to recall the issue or make a claim that we admitted to have receiving the returned item, as the consumer statesWhat we are able to present is, that our 60-day money back guarantee policy, which is present in our eBay listings, specifies that if there are to be any issues we are to be notified immediatelyAfter the days from the purchase date, we do not accept returned items for any reason and/or process refunds
That may have been the case with the customer; returning an item with an expired return period but we can not be certain because of how long this wasAuto Parts Avenue hopes that the Revdex.com can make the right decision with this case
Sincerely yours,
Auto Parts Avenue

Initial Business Response /* (1000, 8, 2016/03/31) */
The consumer is submitting such a claim almost one year laterFor eCommerce businesses, keeping records that far is quite difficultWe can not go back that far in our eBay sales records and selling channel software we useDue to the length of
time that has passed, we unable to recall the issue or make a claim that we admitted to have receiving the returned item, as the consumer statesWhat we are able to present is, that our 60-day money back guarantee policy, which is present in our eBay listings, specifies that if there are to be any issues we are to be notified immediatelyAfter the days from the purchase date, we do not accept returned items for any reason and/or process refunds
That may have been the case with the customer; returning an item with an expired return period but we can not be certain because of how long this wasAuto Parts Avenue hopes that the Revdex.com can make the right decision with this case
Sincerely yours,
Auto Parts Avenue

On June 26, Auto Parts Avenue received an order for a 94-Dodge Ram Power Tow mirror set from the amazon customerThe order was fulfilled and shipped the next dayThe customer, after receiving the mirrors, contacted Auto Parts Avenue claiming the wrong mirrors were sentHe indicated his
vehicle required pins on the connectors and the ones he received had threeThe customer also stated that the website indicated the mirrors would fit his vehicleA customer representative who is very knowledgeable of the product informed the customer he had ordered the wrong tow mirrorsAs it is stated in the amazon listing, the mirrors the customer purchased were power adjustable only (pins)Because the customer indicated he needed six pins in his first message he sent to Auto Parts Avenue, the representative was able to determine his vehicle required the power with heating function mirrors (pins)The "auto checker" in the amazon website only checks for year and model of the vehicleIt does not go in detail as to whether the vehicle will have power without heat or power with heat mirrorsFurther details of the product are found in the "Product Details" section of the amazon listingAfter the problem was found by they company's representative, the customer was informed and given specific detail as to why the mirror plugs were not the same as hisHowever, the customer did not want to understand the reason of the mirror plug issueThe customer kept insisting that the wrong mirrors were sentAuto Parts Avenue, after many attempts to help the customer understand the problem, suggested the customer to request a returnBecause Auto Parts Avenue was able to determine the customer had ordered the mirror with the wrong specifications for his vehicle, the return required the buyer to pay return shipping and a 15% restocking feeAt the moment the customer was given the return authorization, a copy of the return policy is provided, which clearly states the return terms and conditionsA few days later, Auto Parts Avenue received the returned mirrors and credited the customerThe refund had the 15% restocking fee deducted, as our return policy statedAuto Parts Avenue hopes the provided information is enough for the Revdex.com to determine honest business practices were, and are being performed by Auto Parts AvenueThe return policy was followed accurately with this return orderIf any more information is to be required, feel free to contact us at *** *** and we will gladly answer any questions
Sincerely yours,
Auto Parts Avenue, Inc

On June 26, 2016 Auto Parts Avenue received an order for a 94-97 Dodge Ram Power Tow mirror set from the amazon customer. The order was fulfilled and shipped the next day. The customer, after receiving the mirrors, contacted Auto Parts Avenue claiming the wrong mirrors were sent. He indicated his...

vehicle required 6 pins on the connectors and the ones he received had three. The customer also stated that the website indicated the mirrors would fit his vehicle. A customer representative who is very knowledgeable of the product informed the customer he had ordered the wrong tow mirrors. As it is stated in the amazon listing, the mirrors the customer purchased were power adjustable only (3 pins). Because the customer indicated he needed six pins in his first message he sent to Auto Parts Avenue, the representative was able to determine his vehicle required the power with heating function mirrors (6 pins). The "auto checker" in the amazon website only checks for year and model of the vehicle. It does not go in detail as to whether the vehicle will have power without heat or power with heat mirrors. Further details of the product are found in the "Product Details" section of the amazon listing. After the problem was found by they company's representative, the customer was informed and given specific detail as to why the mirror plugs were not the same as his. However, the customer did not want to understand the reason of the mirror plug issue. The customer kept insisting that the wrong mirrors were sent. Auto Parts Avenue, after many attempts to help the customer understand the problem, suggested the customer to request a return. Because Auto Parts Avenue was able to determine the customer had ordered the mirror with the wrong specifications for his vehicle, the return required the buyer to pay return shipping and a 15% restocking fee. At the moment the customer was given the return authorization, a copy of the return policy is provided, which clearly states the return terms and conditions. A few days later, Auto Parts Avenue received the returned mirrors and credited the customer. The refund had the 15% restocking fee deducted, as our return policy stated. Auto Parts Avenue hopes the provided information is enough for the Revdex.com to determine honest business practices were, and are being performed by Auto Parts Avenue. The return policy was followed accurately with this return order. If any more information is to be required, feel free to contact us at [redacted] and we will gladly answer any questions.
Sincerely yours,
Auto Parts Avenue, Inc.