Auto Parts Midwest

Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ Contact Name and Title: Luis [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] sbcglobal.net We have complied with the requirements as established by eBay by offering a credit for the part in question upon receipt of suchEven though the eBay listing indicates that the buyer must return the part, we have sent the buyer two return tickets that we are paying: one FEDEX email with a tracking number XXXXXXXXXXXX and one mailed with UPS with a tracking number 1Z6EXXXXXXXXXXXXXXTHE EbAY customer has failed to comply with his demand that we pay for the returnWe are still waiting When one purchases a part for a car, there are four components that must be reviewed if problems occur They are as follows: !) The part itself: The buyer only purchased four component parts when in fact the front end of this vehicle has an additional number of component parts that were not purchased from us such as Inner tie rod ends, out tie rod ends, etc 2) The age and condition of the vehicle: The vehicle had 212,miles on it and it is very possible that due to age and condition, only the four parts that were purchased could properly repair the vehicle 3) Road hazards: The driving habits could have caused the failure due to a road hazard which is a pot hole, parking lot bumper, a curb, etcIt is rare that the driver admits to hitting something 4) The installation : There are many components to a proper installation such as proper torque specifications, a front end alignment after all the parts are replaced, not driving until the alignment is complete, and as stated, all the front end component should have been replaced, not just four from us The buyer seems to be dwelling on only one aspect Luis Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) eBay found in my favor to refund the purchase priceSeller has said improper installation which is not the case I have provided supporting documents which show it was installed by a certified technician and dealershipAlignment WAS performed and this was a defective part periodThe part in question is designed to hold steering knuckle in place and hitting A BUMP in the road should never cause this type of failureI have over ASE certified technicians from all over the USA that agree it is a defective part

Initial Business Response /* (1000, 5, 2015/09/09) */
Contact Name and Title: Luis ***
Contact Phone: XXX-XXX-XXXX
Contact Email:***sbcglobal.net
We have complied with the requirements as established by eBay by offering a credit for the part in question upon receipt of such Even
though the eBay listing indicates that the buyer must return the part, we have sent the buyer two return tickets that we are paying: one FEDEX email with a tracking number XXXXXXXXXXXX and one mailed with UPS with a tracking number 1Z6EXXXXXXXXXXXXXX THE EbAY customer has failed to comply with his demand that we pay for the return We are still waiting
When one purchases a part for a car, there are four components that must be reviewed if problems occur
They are as follows:
!) The part itself: The buyer only purchased four component parts when in fact the front end of this vehicle has an additional number of component parts that were not purchased from us such as Inner tie rod ends, out tie rod ends, etc
2) The age and condition of the vehicle: The vehicle had 212,miles on it and it is very possible that due to age and condition, only the four parts that were purchased could properly repair the vehicle
3) Road hazards: The driving habits could have caused the failure due to a road hazard which is a pot hole, parking lot bumper, a curb, etc It is rare that the driver admits to hitting something
4) The installation : There are many components to a proper installation such as proper torque specifications, a front end alignment after all the parts are replaced, not driving until the alignment is complete, and as stated, all the front end component should have been replaced, not just four from us
The buyer seems to be dwelling on only one aspect
Luis
Initial Consumer Rebuttal /* (3000, 7, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
eBay found in my favor to refund the purchase priceSeller has said improper installation which is not the case I have provided supporting documents which show it was installed by a certified technician and dealershipAlignment WAS performed and this was a defective part periodThe part in question is designed to hold steering knuckle in place and hitting A BUMP in the road should never cause this type of failureI have over ASE certified technicians from all over the USA that agree it is a defective part

Initial Business Response /* (1000, 5, 2015/09/09) */
Contact Name and Title: Luis [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email:[redacted]sbcglobal.net
We have complied with the requirements as established by eBay by offering a credit for the part in question upon receipt of such. Even...

though the eBay listing indicates that the buyer must return the part, we have sent the buyer two return tickets that we are paying: one FEDEX email with a tracking number XXXXXXXXXXXX and one mailed with UPS with a tracking number 1Z6EXXXXXXXXXXXXXX. THE EbAY customer has failed to comply with his demand that we pay for the return. We are still waiting.
When one purchases a part for a car, there are four components that must be reviewed if problems occur.
They are as follows:
!) The part itself: The buyer only purchased four component parts when in fact the front end of this vehicle has an additional number of component parts that were not purchased from us such as Inner tie rod ends, out tie rod ends, etc.
2) The age and condition of the vehicle: The vehicle had 212,031 miles on it and it is very possible that due to age and condition, only the four parts that were purchased could properly repair the vehicle.
3) Road hazards: The driving habits could have caused the failure due to a road hazard which is a pot hole, parking lot bumper, a curb, etc. It is rare that the driver admits to hitting something.
4) The installation : There are many components to a proper installation such as proper torque specifications, a front end alignment after all the parts are replaced, not driving until the alignment is complete, and as stated, all the front end component should have been replaced, not just four from us.
The buyer seems to be dwelling on only one aspect.
Luis
Initial Consumer Rebuttal /* (3000, 7, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
eBay found in my favor to refund the purchase price. Seller has said improper installation which is not the case I have provided supporting documents which show it was installed by a certified technician and dealership. Alignment WAS performed and this was a defective part period. The part in question is designed to hold steering knuckle in place and hitting A BUMP in the road should never cause this type of failure. I have over 20 ASE certified technicians from all over the USA that agree it is a defective part.