Mr [redacted] ordered an engine from APXThis engine was fully tested and checked out Mr [redacted] had an issue with the engineWe immediately got on top of it and had a replacement tested and shippedWe got a call from Mr [redacted] two weeks later on 12/informing us that he never received the replacement, and that he is still without his vehicleAfter a detailed investigation process, we determined that the delivery trucked was robbed, and our engine was stolenI can provide proof of this if requestedWe immediately got on top of it, and pushed back several shipments to get a replacement Engine out to Mr [redacted] asapWe fully compression tested an engine on 12/and it shipped on 12/He was sent the tracking information by email the same dayMr [redacted] never informed us he would be purchasing a replacement somewhere else, and specifically knew we were shipping him a replacement engine from our facilityNormally all returns must be done within days of the original delivery date as per the terms and conditions Mr [redacted] agreed to as stated on his receiptHowever I have gotten management to approve a return, but Mr [redacted] will have to ship the merchandise backMr [redacted] also emailed us directly yesterday, I will attach a transcript of our email responsePlease let me know if you have any questions APX truly puts the customer first, we feel we have provided a more than fair resolution [redacted] On Tue, Jan 5, at 1:PM, [redacted] wrote: Per our phone conversations, the engine replacement is not needed and had been declined due to lack of timely communication and action on the part of your companyThe engine was delivered today 01/5/and will need to be picked up as soon as possible from the location it was deliveredThe only acceptable resolution at this point, as discussed, is a full refund of the purchase price, which is $Please utilize email for all further contact as phone communication appears to be inconsistent and insufficientThank you for your time and attention to this matter Sincerely, [redacted] t 2ND EMAIL from Mr [redacted] on 1/at 6:59pm APX RESPONSE SENT TO MRDEVENPORT'S EMAIL ON 1/Hello [redacted] I wanted to address your emailI advised you I would do my best to have the shipment turned around, but asked you to have the shop decline it if delivery was attemptedEvery time you have called we have responded and got on the ballAs soon as you told us the replacement was never received, we got right on top of it and had another engine tested and shipped during the holiday time to get it to you asapWe pushed a lot of shipments back to get this to you, and then immediately emailed you the tracking information on Dec29thYou never informed us that you would be purchasing a replacement somewhere else during this entire process, even when you knew we were working on shipping you a replacementWhen you call you have to leave a voicemail if there is no answer, otherwise we don't know you have calledUnfortunately at this time due to your lack of communication, we have incurred several shipment costsWe are ok absorbing the initial shipment cost since the first engine was badThat is part of what your warranty covers, but we did nothing wrong on the replacement and even sent you tracking on Dec 29thNormally in a situation like this, you only have days to return a partAs stated on the warranty terms and conditions located at Apxengines.com/warranty, and as stated on your receiptOtherwise you must exercise the warranty process, and take a replacementNow you are telling me that we need to pick this engine up from a different address than the delivery address, which also looks like a residential addressI have gotten the warehouse to approve a return, but you will be required to ship the engine back and will be charged the applicable freight and restock costsGoing forward, my management has informed me that since you have chosen to go to the Revdex.com for a resolution, we are required to submit all future communication through the Revdex.com system Thank you [redacted] Please let me know if I can be of further assistance
To whom it may concern, Mr [redacted] order [redacted] an Engine for his Ford F5.8L (VIN H, 8th digit, 8-351W) on 03/08/Mr [redacted] had a day parts replacement warrantyThis warranty does not cover labor, but covers the engine for a full replacement, as clearly stat [redacted] on his receiptMr [redacted] was sold a long block assembly meaning the wires that were cut were not part of the long block he need [redacted] to swap his bolt on accessories to make it workWe got a call from Mr [redacted] on 5/ and he notifi [redacted] us that he is having some issues, that he believes the engine threw a rodAs with any warranty claim, before we can get the warranty process started, we have to make sure the engine was properly installed, so we request the installation receiptsThese are bolt on parts that certifi [redacted] mechanics are train [redacted] to replace during any engine installThese parts are the water pump, thermostat, Seals, and gaskets, any applicable filters, and of course fluid (oil) Failure to replace these parts can cause the engine to fail, ultimately voiding the warranty due to improper installOn June 1st Mr [redacted] was notifi [redacted] that we are still waiting on his receipts No receipts were receivedOn June 6th, we attempt [redacted] to reach out to Mr [redacted] to notify him that a lot of time is passing and he only had a day warranty to begin with, but we got no answerOn June 14th, We notifi [redacted] Mr [redacted] again we are still waiting on his receipts to verify the install was done properly, and that his day parts warranty was officially over, but we would still assist him if he can get the receipts to us asapThis is the last contact we had with Mr [redacted] He has not called since June 14th, he has sent no receipts to validate the warranty It has been almost two months now since we made the initial request for installation documentationAt this point Mr [redacted] ’s warranty has lapsed, and he has not provid [redacted] any documentation showing the installation was properly doneNo further refunds or credits will be issuedThis is our final resolution
Mr [redacted] purchased a used tested year old Engine for his truckThe freight company did take a long time to deliver, and we apologized for the delay, but we had no control over the freight companyWe did part ways with that shipper, but that didn't help Mr [redacted] in this situation When Mr [redacted] got the Engine, he was unhappy with the appearanceHe was advised that it is a tested running engine, and that appearance does not affect performanceIt is a year old Engine Mr [redacted] decided he did not want the EngineHe was advised that we would pick it up and have it inspected, if the Engine is bad he would get a full refund, and if there is nothing wrong with it, he would be refunded according to the terms he agreed to He was refunded $which is his refund minus the two way freight and restock fee The engine did have some surface rust on it, but is mechanically sound, and a good running engine This engine has been resold to another customer and it is installed and running good, I can provide proof of this from the vendor if requestedNormally freight and restock is applicable in this situation, but In an attempt to put this issue to rest, I have been authorized to refund one way freight and the restock feeThis will be an additional refund of $ The end cost for Mr [redacted] will be a one way shipping costBut his total refund will be $ If Mr [redacted] can agree to this to end this issue, I can get it taken care ofPlease let me know if this is agreeableI am readily available to help Thank you Fadi Sakr
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I appreciate the company offering a full refundIn the original response from the company it is identified that they had agreed to stop the shipping of the 2nd replacement engineHowever, I disagree with the claim that I agreed to contact the shop, I agreed to do so only if I received a return call from [redacted] stating I needed to, though neither side can prove the details of that phone conversation expect what has already been agreed upon, which is that the company agreed to stop the shipping of the engineBy agreeing to stop the shipping they assumed the responsibility for the engine being returned to them; the company also had the contact information of the automotive shop, which could have been used to stop the engine deliveryAgain, the exact details of the conversation are not as important as nor do they negate the fact that the return shipping is the responsibility of the companyIn their last response they mentioned having no chance to pick up the engine, however, they have always been aware of where it is and could still have it picked up Also, it should be noted that the replacement engine was received in an unstable mannerThe engine delivered was just propped by two pieces of wood and not strapped or banded to the palletI corrected that situation before transporting the engine to my locationThat being said I do not feel it is my responsibility to ensure the safe return transport of the engine It is unfortunate that this entire process has been as costly as it has; however, I have spent more time and money on this than I can afford and I have no further finances to devote to this situation Some of the extra money the company incurred in this situation is a direct result for their choices and again not my responsibility to make up I will not agree to being responsible for the return shippingI will agree to a refund of a flat $and the company assumes the responsibility for the return shipping?The shipping company that the APX decides to utilize can be provided my contact information to schedule a pick up timeI believe that this is more than a generous compromise on my part and hope that it is also one that the company can agree upon so that this issue can finally come to a resolution Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Although I did make the decision to install the engine is was delivered because I was in a time crunch to get my vehicle back on the road, I did receive the additional warranty the company offered but still have yet to receive the compensation we agreed upon refunded back to me via bank card paymentI still fell like the refund could have been more and am making sure to change out every pump, seal, plug, etc needed to keep my warranty because I am hoping for no problems with this engineI will accept a response and close this case as soon as I make sure that I have a running 150psi across all cylinders engine and have received my refund promised last week via bank card( which I still believe should have been more than was offered)Thank You [redacted] Regards, [redacted]
We just had a management meeting about this order, and we have decided to refund Mr [redacted] in fullI want to make it clear that this is purely a complimentary refund, as Mr [redacted] is NOT due a full refundThe year old Engine that he sent back has been resold and is running good in another vehicleIt is years old, it is not going to look brand newThere was nothing wrong with the engine, and it was fully tested Mr [redacted] just wanted something that looks like his, and unfortunately most year old engines do not look like "his" or what he expected it to look like Appearance does not affect performance However, to put this case into a satisfactory status and help Mr [redacted] out since he is on a limited income, We will issue the balance of the refund in full on 2/ The funds will leave our bank the same business day, and Mr [redacted] should see this reflected on his credit card within a couple of business daysI will make sure he gets an email showing refund confirmationThis is our final resolutionThank you
Hello This is [redacted] with APXAfter some internal research the customer is correctWe do stock our own private inventory, but when we are unable to fill an order, we reach out to one of our certified PRP partner warehousesThese warehouses uphold our quality standards, and that is how we are able to offer extended warranties past the industry standard daysI have checked with the partner warehouse and they confirmed that an error occurred in shipping, and the incorrect Engine was shippedThey do have the engine with the correct mileage, but are unable to exchange at this point because the customer has decided to install the other engineNormally exchange is the only option we offer, but I have gotten with management and I was able to get approved a refund to satisfy the customer We will issue the refund of $as the customer has requestedTo also uphold our good name, because we always promise to deliver what we sell, we are also going to extend the customers warranty to months at no additional cost due to the mistakeAn updated invoice will be sent to the customer with the new warranty, and the refund will be issued once we get a reply from the customer saying that these resolutions will satisfy his complaintPlease let me know if you have any further questions or concerns Thank you
Mr [redacted] ordered an engine from APXThis engine was fully tested and checked out Mr [redacted] had an issue with the engineWe immediately got on top of it and had a replacement tested and shippedWe got a call from Mr [redacted] two weeks later on 12/informing us that he never received the replacement, and that he is still without his vehicleAfter a detailed investigation process, we determined that the delivery trucked was robbed, and our engine was stolenI can provide proof of this if requestedWe immediately got on top of it, and pushed back several shipments to get a replacement Engine out to Mr [redacted] asapWe fully compression tested an engine on 12/and it shipped on 12/He was sent the tracking information by email the same dayMr [redacted] never informed us he would be purchasing a replacement somewhere else, and specifically knew we were shipping him a replacement engine from our facilityNormally all returns must be done within days of the original delivery date as per the terms and conditions Mr [redacted] agreed to as stated on his receiptHowever I have gotten management to approve a return, but Mr [redacted] will have to ship the merchandise backMr [redacted] also emailed us directly yesterday, I will attach a transcript of our email responsePlease let me know if you have any questions APX truly puts the customer first, we feel we have provided a more than fair resolution [redacted] On Tue, Jan 5, at 1:PM, [redacted] wrote: Per our phone conversations, the engine replacement is not needed and had been declined due to lack of timely communication and action on the part of your companyThe engine was delivered today 01/5/and will need to be picked up as soon as possible from the location it was deliveredThe only acceptable resolution at this point, as discussed, is a full refund of the purchase price, which is $Please utilize email for all further contact as phone communication appears to be inconsistent and insufficientThank you for your time and attention to this matter Sincerely, [redacted] t 2ND EMAIL from Mr [redacted] on 1/at 6:59pm APX RESPONSE SENT TO MRDEVENPORT'S EMAIL ON 1/Hello [redacted] I wanted to address your emailI advised you I would do my best to have the shipment turned around, but asked you to have the shop decline it if delivery was attemptedEvery time you have called we have responded and got on the ballAs soon as you told us the replacement was never received, we got right on top of it and had another engine tested and shipped during the holiday time to get it to you asapWe pushed a lot of shipments back to get this to you, and then immediately emailed you the tracking information on Dec29thYou never informed us that you would be purchasing a replacement somewhere else during this entire process, even when you knew we were working on shipping you a replacementWhen you call you have to leave a voicemail if there is no answer, otherwise we don't know you have calledUnfortunately at this time due to your lack of communication, we have incurred several shipment costsWe are ok absorbing the initial shipment cost since the first engine was badThat is part of what your warranty covers, but we did nothing wrong on the replacement and even sent you tracking on Dec 29thNormally in a situation like this, you only have days to return a partAs stated on the warranty terms and conditions located at Apxengines.com/warranty, and as stated on your receiptOtherwise you must exercise the warranty process, and take a replacementNow you are telling me that we need to pick this engine up from a different address than the delivery address, which also looks like a residential addressI have gotten the warehouse to approve a return, but you will be required to ship the engine back and will be charged the applicable freight and restock costsGoing forward, my management has informed me that since you have chosen to go to the Revdex.com for a resolution, we are required to submit all future communication through the Revdex.com system Thank you [redacted] Please let me know if I can be of further assistance
To whom it may concern, Mr [redacted] order [redacted] an Engine for his Ford F5.8L (VIN H, 8th digit, 8-351W) on 03/08/Mr [redacted] had a day parts replacement warrantyThis warranty does not cover labor, but covers the engine for a full replacement, as clearly stat [redacted] on his receiptMr [redacted] was sold a long block assembly meaning the wires that were cut were not part of the long block he need [redacted] to swap his bolt on accessories to make it workWe got a call from Mr [redacted] on 5/ and he notifi [redacted] us that he is having some issues, that he believes the engine threw a rodAs with any warranty claim, before we can get the warranty process started, we have to make sure the engine was properly installed, so we request the installation receiptsThese are bolt on parts that certifi [redacted] mechanics are train [redacted] to replace during any engine installThese parts are the water pump, thermostat, Seals, and gaskets, any applicable filters, and of course fluid (oil) Failure to replace these parts can cause the engine to fail, ultimately voiding the warranty due to improper installOn June 1st Mr [redacted] was notifi [redacted] that we are still waiting on his receipts No receipts were receivedOn June 6th, we attempt [redacted] to reach out to Mr [redacted] to notify him that a lot of time is passing and he only had a day warranty to begin with, but we got no answerOn June 14th, We notifi [redacted] Mr [redacted] again we are still waiting on his receipts to verify the install was done properly, and that his day parts warranty was officially over, but we would still assist him if he can get the receipts to us asapThis is the last contact we had with Mr [redacted] He has not called since June 14th, he has sent no receipts to validate the warranty It has been almost two months now since we made the initial request for installation documentationAt this point Mr [redacted] ’s warranty has lapsed, and he has not provid [redacted] any documentation showing the installation was properly doneNo further refunds or credits will be issuedThis is our final resolution
Mr [redacted] purchased a used tested year old Engine for his truckThe freight company did take a long time to deliver, and we apologized for the delay, but we had no control over the freight companyWe did part ways with that shipper, but that didn't help Mr [redacted] in this situation When Mr [redacted] got the Engine, he was unhappy with the appearanceHe was advised that it is a tested running engine, and that appearance does not affect performanceIt is a year old Engine Mr [redacted] decided he did not want the EngineHe was advised that we would pick it up and have it inspected, if the Engine is bad he would get a full refund, and if there is nothing wrong with it, he would be refunded according to the terms he agreed to He was refunded $which is his refund minus the two way freight and restock fee The engine did have some surface rust on it, but is mechanically sound, and a good running engine This engine has been resold to another customer and it is installed and running good, I can provide proof of this from the vendor if requestedNormally freight and restock is applicable in this situation, but In an attempt to put this issue to rest, I have been authorized to refund one way freight and the restock feeThis will be an additional refund of $ The end cost for Mr [redacted] will be a one way shipping costBut his total refund will be $ If Mr [redacted] can agree to this to end this issue, I can get it taken care ofPlease let me know if this is agreeableI am readily available to help Thank you Fadi Sakr
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I appreciate the company offering a full refundIn the original response from the company it is identified that they had agreed to stop the shipping of the 2nd replacement engineHowever, I disagree with the claim that I agreed to contact the shop, I agreed to do so only if I received a return call from [redacted] stating I needed to, though neither side can prove the details of that phone conversation expect what has already been agreed upon, which is that the company agreed to stop the shipping of the engineBy agreeing to stop the shipping they assumed the responsibility for the engine being returned to them; the company also had the contact information of the automotive shop, which could have been used to stop the engine deliveryAgain, the exact details of the conversation are not as important as nor do they negate the fact that the return shipping is the responsibility of the companyIn their last response they mentioned having no chance to pick up the engine, however, they have always been aware of where it is and could still have it picked up Also, it should be noted that the replacement engine was received in an unstable mannerThe engine delivered was just propped by two pieces of wood and not strapped or banded to the palletI corrected that situation before transporting the engine to my locationThat being said I do not feel it is my responsibility to ensure the safe return transport of the engine It is unfortunate that this entire process has been as costly as it has; however, I have spent more time and money on this than I can afford and I have no further finances to devote to this situation Some of the extra money the company incurred in this situation is a direct result for their choices and again not my responsibility to make up I will not agree to being responsible for the return shippingI will agree to a refund of a flat $and the company assumes the responsibility for the return shipping?The shipping company that the APX decides to utilize can be provided my contact information to schedule a pick up timeI believe that this is more than a generous compromise on my part and hope that it is also one that the company can agree upon so that this issue can finally come to a resolution Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Although I did make the decision to install the engine is was delivered because I was in a time crunch to get my vehicle back on the road, I did receive the additional warranty the company offered but still have yet to receive the compensation we agreed upon refunded back to me via bank card paymentI still fell like the refund could have been more and am making sure to change out every pump, seal, plug, etc needed to keep my warranty because I am hoping for no problems with this engineI will accept a response and close this case as soon as I make sure that I have a running 150psi across all cylinders engine and have received my refund promised last week via bank card( which I still believe should have been more than was offered)Thank You [redacted] Regards, [redacted]
We just had a management meeting about this order, and we have decided to refund Mr [redacted] in fullI want to make it clear that this is purely a complimentary refund, as Mr [redacted] is NOT due a full refundThe year old Engine that he sent back has been resold and is running good in another vehicleIt is years old, it is not going to look brand newThere was nothing wrong with the engine, and it was fully tested Mr [redacted] just wanted something that looks like his, and unfortunately most year old engines do not look like "his" or what he expected it to look like Appearance does not affect performance However, to put this case into a satisfactory status and help Mr [redacted] out since he is on a limited income, We will issue the balance of the refund in full on 2/ The funds will leave our bank the same business day, and Mr [redacted] should see this reflected on his credit card within a couple of business daysI will make sure he gets an email showing refund confirmationThis is our final resolutionThank you
Hello This is [redacted] with APXAfter some internal research the customer is correctWe do stock our own private inventory, but when we are unable to fill an order, we reach out to one of our certified PRP partner warehousesThese warehouses uphold our quality standards, and that is how we are able to offer extended warranties past the industry standard daysI have checked with the partner warehouse and they confirmed that an error occurred in shipping, and the incorrect Engine was shippedThey do have the engine with the correct mileage, but are unable to exchange at this point because the customer has decided to install the other engineNormally exchange is the only option we offer, but I have gotten with management and I was able to get approved a refund to satisfy the customer We will issue the refund of $as the customer has requestedTo also uphold our good name, because we always promise to deliver what we sell, we are also going to extend the customers warranty to months at no additional cost due to the mistakeAn updated invoice will be sent to the customer with the new warranty, and the refund will be issued once we get a reply from the customer saying that these resolutions will satisfy his complaintPlease let me know if you have any further questions or concerns Thank you