To Whom It May Concern: Auto Pay is not in any way affiliated with Revdex.com, but this email should serve as an appropriate response to [redacted] complaintBefore the sale: The customer extensively test drove this vehicle before purchasing itShe also took this vehicle to a mechanic of her choice to inspect the vehicle before she purchased it, who confirmed the vehicle had no issues during the time of the saleDay of sale: This vehicle was purchased from Auto PayThe customer also purchased a third party warranty.Post Sale: After driving the vehicle for several thousand miles, the customer returned to our lot complaining about an issue with the vehicleWe informed her that this vehicle was purchased and helped her get in contact with her warranty companySince this car was driven over the allotted miles allowed on the warranty, the warranty company informed her that the warranty has expired Auto Pay attempted to help the customer by paying a third party mechanic to inspect the vehiclePost inspection, the mechanic informed the customer that the diagnostic tool revealed it could be several components that could be causing this issuePer the customer's request, the third party mechanic replaced/fixed several components using a trial and error method at the expense of Auto PayThe mechanic then stated that the issue boiled down to one component in which he didn't have the tool to fix/replaceThe customer was furious and caused a scene at the lot of Auto Pay when customers were presentShe was asked to leave and per her request, the vehicle was dropped off at her mechanic Overall, Auto Pay operated in good faith and has gone above and beyond to help the customer since she was the owner's friendThere's nothing further Auto Pay can do regarding this matter Thanks,Management
To Whom It May Concern: Auto Pay is not in any way affiliated with Revdex.com, but this email should serve as an appropriate response to [redacted] complaintBefore the sale: The customer extensively test drove this vehicle before purchasing itShe also took this vehicle to a mechanic of her choice to inspect the vehicle before she purchased it, who confirmed the vehicle had no issues during the time of the saleDay of sale: This vehicle was purchased from Auto PayThe customer also purchased a third party warranty.Post Sale: After driving the vehicle for several thousand miles, the customer returned to our lot complaining about an issue with the vehicleWe informed her that this vehicle was purchased and helped her get in contact with her warranty companySince this car was driven over the allotted miles allowed on the warranty, the warranty company informed her that the warranty has expired Auto Pay attempted to help the customer by paying a third party mechanic to inspect the vehiclePost inspection, the mechanic informed the customer that the diagnostic tool revealed it could be several components that could be causing this issuePer the customer's request, the third party mechanic replaced/fixed several components using a trial and error method at the expense of Auto PayThe mechanic then stated that the issue boiled down to one component in which he didn't have the tool to fix/replaceThe customer was furious and caused a scene at the lot of Auto Pay when customers were presentShe was asked to leave and per her request, the vehicle was dropped off at her mechanic Overall, Auto Pay operated in good faith and has gone above and beyond to help the customer since she was the owner's friendThere's nothing further Auto Pay can do regarding this matter Thanks,Management