Auto Performance Motor Sports

7/28/2017TO WHOM IT MAY CONCERN;PERFORMANCE MOTOR SPORTS HAS ALREADY RESPONDED TO THIS COMPLAINTWE ARE NOT GOING TO SPEND ANY MORE TIME ON THIS MATTERWE ARE AGREEING WITH MR [redacted] THAT ARE SOME MINOR COSMETIC DAMAGES TO HIS VEHICLETHOSE DAMAGES ARE A DIRECT RESULT OF MR [redacted] NOT MAINTAINING SAID VEHICLETHE TIRES ARE OLD, DRY & OUT OF DATETHE TIRES ARE MISMATCHED & THEY ARE THE IN-COORECT SIZES [redacted] ACKNOWLEDGED THIS WITH ME ON THE PHONE AFTER TIRE SEPERATED & BLEW7/6/PERFORMANCE MOTOR SPORTS WAS GIVIN PERMISSION BY MR [redacted] TO TEST & OPERATE HIS VEHICLEI HAVE A SIGNED WORK ORDERTHAT GIVES ME PERMISSIONANY & ALL DAMAGES FROM THE TIRE SERPERATING & BLOWING ARE HIS RESPONSIBILTYHE IS MORE THAN WELCOME TO SEEK LEGAL COUNSEL AT HIS COST THANK YOU AGAINJAKOB M***

TO WHOM IT MAY CONCERN;ON JULY 3RD [redacted] CALLED THE SHOP & ASKED FOR SOME ADVICE & WANTED TO SCHEDULE APPONTMENTHE STATED THAT HIS AVALANCHE WOULD NOT PASS EMISSION & THAT HE HAD BEEN GOING TO AUTOZONE & THAT THEY HAD TOLD HIM IT WAS AN EVAP PROBLEMTHEY SOLD HIM AN EVAP PURGE VALVE [redacted] PUT VALVE ON & DISCONNECTED BATTERY IN AN ATTEMPT TO CLEAR CODES & TAKE THRU EMISSIONBUT CODES WHERE CONTIUNING TO COME ONHE SCHEDULLED THE APPOINTMENT FOR JULY THE 5TH AT 8:AMON JULY 5TH [redacted] CALLED AT 9:SAYING HE WAS RUNNING LATE & THAT SOME HAD STOLEN ONE OF HIS TIRES/WHEELS FROM TRUCKI SUGGESTED THAT HE PUT SPARE ONHE STATED & I QUOTE" I DO NOT HAVE A SPARE TIRE"I SAID NO WORRIES GET HERE WHEN U CAN & THAT I WOULD HOLD THE APPOINTMENTMINUTES LATER BRYEN WAS AT THE SHOPNEVER MENTIONED TIRE ISSUE AGAIN [redacted] CHECKED HIS VEHICLE IN & WAS ADVISED THAT THERE WOULD BE A CHECK OUT FEE / DIAGNOSTIC CHARGE OF 1HR - $HE AGGREED & EXPLAINED THE SITUATION AGAIN & LEFT FOR THE DAYI CALLED *** HOURS LATER TO GIVE HIM DIAG DETAILS & TOLD HIM THAT THERE WAS NO CODES IN THE COMPUTER SYSTEMHE STATED YES BECAUSE THAT HE HAD DISCCONNETED BATTERY TO RESET THEMI TOLD [redacted] THAT THE SERVICE ENGINE SOON LIGHT WAS NOT WORKING PROPOERLYNO BIG WORDS OR TECHNICAL TERMSI TOLD HIM THAT WE HAD TO START THERE BECAUSE HE WOULD FAIL EMISSION IF LIGHT DID NOT COME ON & GO OFF WHEN VEHICLE IS STARTEDITS CALLED A BULB TESTU CAN HAVE CODES OR NOT HAVE CODES & U WILL STILL FAIL IF THE LIGHT IN BURENED OUT OR INOPI TOLD HIM THAT WE HAD TO TAKE GUAGE CLUSTER OUT & TAKE OVER TO DICKS SPEED & TACH FOR REBUILD###-###-####I TOLD HIM THEIR FEE WAS HE WAS NEVER GIVEN A FINALLY QUOTE ONLY ADVISED THAT THIS IS JUST THERE FEE TO REBUILDHE AGRRED TO HAVE THE CLUSTER TAKEN OUT & SENT OVER TO "SPEEDO SHOP" I ADVISED HIM THAT THIS MIGHT TAKE A DAY OR TWO, I WOULD CALL WHEN READY TO PUT BACK IN & MOVE FORWARDI HAD TECHNICIAN REMOVE CLUSTERI PERSONALLY TOOK IT OVERI DID NOT DRIVE HIS VEHILCE AT THIS TIME NOR DID I TELL HIM I DID IN FACTON JULY 6TH I CALLED [redacted] TO CONFIRM CLUSTER WAS REBUILT & THAT I WOULD GO GET IT & PUT IT BACK INI BROUGHT IT BACK & HAD TECH RE-INSTALL & RECHECK FOR CODES IN COMPUTER SYSTEMNO CODES PRESENT AT THIS TIMETHIS ALL HAPPENED AT ABOUT 11AMAT 12AM, I SHUT DOWN THE SHOP FOR LUNCH & WAS TEST DRIVING THE AVALANCE TO EMISSIONSTHE LFT FRONT TIRE BLEW IN THE HIGHWAYI HAD VEHICLE TOWED BACK TO THE SHOPADAMS TOWING & RECOVERY ###-###-####I IMMEDIATLEY CALLED [redacted] & TOLD HIM WHAT HAD HAPPENED & THAT HE SHOULD COME GET THE TIRE & RIM & GO HAVE IT REPLACEDHE STATED JUST PUT THE SPARE ON & THAT HE DIDNT HAVE ENOUGH TIME TO COME OVER & I QUOTE" THAT HE WOULD GLADLY PAY ME FOR THE EXTRA TIME" HE ALSO MENTED THAT ALL THE TIRES WERE JUNK & THAT HE WAS AWARE THAT SOME WERENT EVEN THE CORRET SIZE FOR VEHILCLEWHAT HAPPENED TO NOT HAVING A SPARE & BEING LATE ON JULY THE 5TH? [redacted] STATED HE COULD NOT COME FOR THE VEHICLE THAT DAY EVEN THOUGH IT WAS READY FOR EMISSIONS TESTHE WOULD BE HERE ON FRIDAY THE 7TH [redacted] PICKED UP HIS VEHICLE ON JULY THE 7TH & WAS ADVISDED WHY HE WAS PAYING $THE ADDTIONAL COST OF TOWING IS NOT MY RESPONSIBILTEYI DID NOT CHARGE ANYTHING FOR MY LUNCH BREAK? [redacted] IS MAD THAT HE HAD TO PAY FOR TOWINGA FEE, HE THAT HE CREATED BY HAVING OLD DRY TIRES & NOT MAINTAINING HIS VEHICLEHE LIED ABOUT SPARE TIRE & EVEN IF I HAD ATTEMPETTED TO PUT IT ON, ITS WAS FLATI WAS TOLD BY DPS TO REMOVE THE VEHICLE FROM THE HIGHWAY IMMEDIATLEY OR THEY WOULD HAVE IT TOWEDWE ARE LUCKY MY GUY WAS AVAILIBLE & DID IT QUICKLY & SAFLEYIM NOT PUTTING MY LIFE IN JEAPORDY TO TRY & SAVE SOMEONE $THE AVALANCHE WAS NOT "CRASHED OR WRECKED" I DO HAVE PICS OF VEHICLE & DAMAGE TO THE MIRROR & PREVOUS DAMAGE THATS ALL OVER THIS TRUCKEVERY PANEL DAMAGED ON ALL SIDESDOOR HANDLES THAT DONT WORKTHE WHEEL LINER WAS ALREADY MISSINGTHAT HE IS TRYING TO BLAME ME FORTHE DAMAGES THAT OCCURED WHEN TIRE BLEW ARE HIS RESPONSIBLITLYI GAVE HIM A FREE MIRRORIT WAS EVEN THE SAME COLOR HE FAILED TO MENTION THAT IN COMPLAINT?THIS CLAIM IS RIDICULOUS! HE ASKED ME TO GET HIS CAR READY FOR EMISSIONI DID THAT & ATTEMPTED TO TAKE IT OVER FOR HIMSORRY HIS TIRE BLEWIVE ATTACHED INVOICE & WORK ORDER FOR REFERENCEPICTURES & PHONE RECORDS AVIALBE IF NEEDEDI AM NOT AUTOZONEHE NEEDS TO QUIT COMPARING ME TO THEM & EXPECTING US TO WORK FOR FEEHE WAS FULLY AWARE OF THE COSTS & PROCCEDURES INVOLVEDHE HAS DONE NOTHING BUT LIE & EXAGGERATE THE SITUATION TO TRY & BENIFIT HIMSELFI WILL NOT BE RETURNING ANY OF THE MONEY PAID TO REPAIR HIS VEHICLESAID REPAIRS WERE COMPLTETED & HIS VEHICLE WAS READY FOR THE EMISSIONS TEST WHEN HE PAID & PICKED UPI REQUEST THAT THIS COMPLANT BE DISMISSED & CUSTOMER BE ADVED NO FUTHER ACTION WILL BE TAKEN THANK YOU FOR YOUR TIMESINCERLY,JAKOB M***PERFORMANCE MOTOR SPORTS

Poor service I will never deal with auto performance again very un professional I sent my car wipers back never got a refund of £16.99 I put it down to bad experience my advice keep well away of auto performance?

TO WHOM IT MAY CONCERN;ON JULY 3RD. [redacted] CALLED THE SHOP & ASKED FOR SOME ADVICE & WANTED TO SCHEDULE APPONTMENT. HE STATED THAT HIS 2003 AVALANCHE WOULD NOT PASS EMISSION & THAT HE HAD BEEN GOING TO AUTOZONE & THAT THEY HAD TOLD HIM IT WAS AN EVAP PROBLEM. THEY SOLD HIM AN...

EVAP PURGE VALVE. [redacted] PUT VALVE ON & DISCONNECTED BATTERY IN AN ATTEMPT TO CLEAR CODES & TAKE THRU EMISSION. BUT CODES WHERE CONTIUNING TO COME ON. HE SCHEDULLED THE APPOINTMENT FOR JULY THE 5TH AT 8:00 AM. ON JULY 5TH [redacted] CALLED AT 9:02 SAYING HE WAS RUNNING LATE & THAT SOME HAD STOLEN ONE OF HIS TIRES/WHEELS FROM TRUCK. I SUGGESTED THAT HE PUT SPARE ON. HE STATED & I QUOTE. " I DO NOT HAVE A SPARE TIRE". I SAID NO WORRIES GET HERE WHEN U CAN & THAT I WOULD HOLD THE APPOINTMENT. 15 MINUTES LATER BRYEN WAS AT THE SHOP. NEVER MENTIONED TIRE ISSUE AGAIN. [redacted] CHECKED HIS VEHICLE IN & WAS ADVISED THAT THERE WOULD BE A CHECK OUT FEE / DIAGNOSTIC CHARGE OF 1HR - $100. HE AGGREED & EXPLAINED THE SITUATION AGAIN & LEFT FOR THE DAY. I CALLED [redacted] 2 HOURS LATER TO GIVE HIM DIAG DETAILS & TOLD HIM THAT THERE WAS NO CODES IN THE COMPUTER SYSTEM. HE STATED YES BECAUSE THAT HE HAD DISCCONNETED BATTERY TO RESET THEM. I TOLD [redacted] THAT THE SERVICE ENGINE SOON LIGHT WAS NOT WORKING PROPOERLY. NO BIG WORDS OR TECHNICAL TERMS. I TOLD HIM THAT WE HAD TO START THERE BECAUSE HE WOULD FAIL EMISSION IF LIGHT DID NOT COME ON & GO OFF WHEN VEHICLE IS STARTED. ITS CALLED A BULB TEST. U CAN HAVE CODES OR NOT HAVE CODES & U WILL STILL FAIL IF THE LIGHT IN BURENED OUT OR INOP. I TOLD HIM THAT WE HAD TO TAKE GUAGE CLUSTER OUT & TAKE OVER TO DICKS SPEED & TACH FOR REBUILD. ###-###-####. I TOLD HIM THEIR FEE WAS 275.00. HE WAS NEVER GIVEN A FINALLY QUOTE ONLY ADVISED THAT THIS IS JUST THERE FEE TO REBUILD. HE AGRRED TO HAVE THE CLUSTER TAKEN OUT & SENT OVER TO "SPEEDO SHOP" I ADVISED HIM THAT THIS MIGHT TAKE A DAY OR TWO, I WOULD CALL WHEN READY TO PUT BACK IN & MOVE FORWARD. I HAD TECHNICIAN REMOVE CLUSTER. I PERSONALLY TOOK IT OVER. I DID NOT DRIVE HIS VEHILCE AT THIS TIME NOR DID I TELL HIM I DID IN FACT. ON JULY 6TH I CALLED [redacted] TO CONFIRM CLUSTER WAS REBUILT & THAT I WOULD GO GET IT & PUT IT BACK IN. I BROUGHT IT BACK & HAD TECH RE-INSTALL & RECHECK FOR CODES IN COMPUTER SYSTEM. NO CODES PRESENT AT THIS TIME. THIS ALL HAPPENED AT ABOUT 11AM. AT 12AM, I SHUT DOWN THE SHOP FOR LUNCH & WAS TEST DRIVING THE AVALANCE TO EMISSIONS. THE LFT FRONT TIRE BLEW IN THE HIGHWAY. I HAD VEHICLE TOWED BACK TO THE SHOP. ADAMS TOWING & RECOVERY ###-###-####. I IMMEDIATLEY CALLED [redacted] & TOLD HIM WHAT HAD HAPPENED & THAT HE SHOULD COME GET THE TIRE & RIM & GO HAVE IT REPLACED. HE STATED JUST PUT THE SPARE ON & THAT HE DIDNT HAVE ENOUGH TIME TO COME OVER & I QUOTE" THAT HE WOULD GLADLY PAY ME FOR THE EXTRA TIME" HE ALSO MENTED THAT ALL THE TIRES WERE JUNK & THAT HE WAS AWARE THAT SOME WERENT EVEN THE CORRET SIZE FOR VEHILCLE. WHAT HAPPENED TO NOT HAVING A SPARE & BEING LATE ON JULY THE 5TH? [redacted] STATED HE COULD NOT COME FOR THE VEHICLE THAT DAY EVEN THOUGH IT WAS READY FOR EMISSIONS TEST. HE WOULD BE HERE ON FRIDAY THE 7TH. [redacted] PICKED UP HIS VEHICLE ON JULY THE 7TH & WAS ADVISDED WHY HE WAS PAYING $450.00 THE ADDTIONAL COST OF TOWING IS NOT MY RESPONSIBILTEY. I DID NOT CHARGE ANYTHING FOR MY LUNCH BREAK? [redacted] IS MAD THAT HE HAD TO PAY FOR TOWING. A FEE, HE THAT HE CREATED BY HAVING OLD DRY TIRES & NOT MAINTAINING HIS VEHICLE. HE LIED ABOUT SPARE TIRE & EVEN IF I HAD ATTEMPETTED TO PUT IT ON, ITS WAS FLAT. I WAS TOLD BY DPS TO REMOVE THE VEHICLE FROM THE HIGHWAY IMMEDIATLEY OR THEY WOULD HAVE IT TOWED. WE ARE LUCKY MY GUY WAS AVAILIBLE & DID IT QUICKLY & SAFLEY. IM NOT PUTTING MY LIFE IN JEAPORDY TO TRY & SAVE SOMEONE $65.00 THE AVALANCHE WAS NOT "CRASHED OR WRECKED" I DO HAVE PICS OF VEHICLE & DAMAGE TO THE MIRROR & PREVOUS DAMAGE THATS ALL OVER THIS TRUCK. EVERY PANEL DAMAGED ON ALL SIDES. DOOR HANDLES THAT DONT WORK. THE WHEEL LINER WAS ALREADY MISSING. THAT HE IS TRYING TO BLAME ME FOR. THE DAMAGES THAT OCCURED WHEN TIRE BLEW ARE HIS RESPONSIBLITLY. I GAVE HIM A FREE MIRROR. IT WAS EVEN THE SAME COLOR . HE FAILED TO MENTION THAT IN COMPLAINT?. THIS CLAIM IS RIDICULOUS! HE ASKED ME TO GET HIS CAR READY FOR EMISSION. I DID THAT & ATTEMPTED TO TAKE IT OVER FOR HIM. SORRY HIS TIRE BLEW. IVE ATTACHED INVOICE & WORK ORDER FOR REFERENCE. PICTURES & PHONE RECORDS AVIALBE IF NEEDED. I AM NOT AUTOZONE. HE NEEDS TO QUIT COMPARING ME TO THEM & EXPECTING US TO WORK FOR FEE. HE WAS FULLY AWARE OF THE COSTS & PROCCEDURES INVOLVED. HE HAS DONE NOTHING BUT LIE & EXAGGERATE THE SITUATION TO TRY & BENIFIT HIMSELF. I WILL NOT BE RETURNING ANY OF THE MONEY PAID TO REPAIR HIS VEHICLE. SAID REPAIRS WERE COMPLTETED & HIS VEHICLE WAS READY FOR THE EMISSIONS TEST WHEN HE PAID & PICKED UP. I REQUEST THAT THIS COMPLANT BE DISMISSED & CUSTOMER BE ADVED NO FUTHER ACTION WILL BE TAKEN.   THANK YOU FOR YOUR TIMESINCERLY,JAKOB M[redacted]PERFORMANCE MOTOR SPORTS

I never stated to performance motorsports that I had purchased any type of valve. I would never purchased any part that I wouldn't know how to install myself which is why I took it to Jacob H[redacted] in the first place. Another issue that I'm curious to know  is why didn't Jacob contact my insurance letting him know that the tire blew out? I have pictures to attest for all my alleged lies,  and I also have a witness who was with me when I picked up the truck stating there were multiple issues with it once receiving it from performance motorsports. I never noticed a spare under the truck. I was given an other tire to replace the one that was stolen the morning of July 8th. Jacob never advised me to attach the spare tire under the truck because he didn't answer his phone and a message was left for him the morning of July 8 following the theft of my tire. I have already contacted my insurance and will be perusing compensation in a formal court setting.

7/28/2017TO WHOM IT MAY CONCERN;PERFORMANCE MOTOR SPORTS HAS ALREADY RESPONDED TO THIS COMPLAINT. WE ARE NOT GOING TO SPEND ANY MORE TIME ON THIS MATTER. WE ARE AGREEING WITH MR [redacted] THAT ARE SOME MINOR COSMETIC DAMAGES TO HIS VEHICLE. THOSE DAMAGES ARE A DIRECT RESULT OF MR [redacted] NOT MAINTAINING SAID VEHICLE. THE TIRES ARE OLD, DRY & OUT OF DATE. THE TIRES ARE MISMATCHED & THEY ARE THE IN-COORECT SIZES. [redacted] ACKNOWLEDGED THIS WITH ME ON THE PHONE AFTER TIRE SEPERATED & BLEW. 7/6/2017 PERFORMANCE MOTOR SPORTS WAS GIVIN PERMISSION BY MR. [redacted] TO TEST & OPERATE HIS VEHICLE. I HAVE A SIGNED WORK ORDER. THAT GIVES ME PERMISSION. ANY & ALL DAMAGES FROM THE TIRE SERPERATING & BLOWING ARE HIS RESPONSIBILTY. HE IS MORE THAN WELCOME TO SEEK LEGAL COUNSEL AT HIS COST.  THANK YOU AGAINJAKOB M[redacted]

Poor service I will never deal with auto performance again very un professional I sent my car wipers back never got a refund of £16.99 I put it down to bad experience my advice keep well away of auto performance?