Auto Place Inc

Complaint: [redacted]I am rejecting this response because:
The problems with my car started a week or so after I got the car, not a few weeks. I have dated proof from Ford Services that I brought my car into their shop to get checked out on three different occasions. I came back to Auto Place to officially complain three weeks after I bought my car because it took longer than usual to figure out what was wrong with it. Of course I wouldn't have imagined that the car I had just purchased would have a dying transmission. When I went back to Auto Place to explain about the transmission, they kept saying that it was a problem I should have noticed and they almost weren't going to help me. Also, when I brought up the seatbelt issue, they also mentioned that it was a problem I should have noticed. This is my first time purchasing a car, of course I'm not going to expect to have to pay another $2,000 a month later for a new transmission. I showed Auto Place the proof from Ford Services and made it clear that I had to take my car in multiple times to figure out the problem. If Auto Place was really so concerned about keeping their customers satisfied, they should have offered to pay for a rebuilt transmission and fix the broken seatbelt. Ford Services told me that a dealership selling me a car with a faulty seatbelt, that most likely wouldn't hold during a car crash, is illegal. I told Auto Place this information, and they said it wasn't their problem and I should have noticed that. At the moment, I'm still trying to figure out how I'm going to afford to fix my car. Auto Place wrote me a check for $900 but still refused to fix the seatbelt. Ford Services printed out notes and specific parts needed to fix my car, and the total came out to be almost $4,000. I'm still searching for a shop that could hopefully fix my car for a little less, but with the problems that Ford Services found, it's still going to be over $2,000. Buying this car took all my savings, and I've been working overtime to try and save extra money. If this business has really never had a complaint or sold a bad car before, then they should take more responsibility for what happened with this car. I'm disappointed with this business and I honestly don't believe that they didn't notice a broken seatbelt and dying transmission. If they have been in business this long, they should know how to properly check out a car before they sell it. 
Sincerely,[redacted]

Dear Sir Or Madam:This letter is a respond to above complain that has been filed against Auto Place Inc.Auto Place Inc has been in business since 1999 and during this time we had no complain regardingselling bad car to customer. Furthermore during this time period we have never knowingly or...

purposelylied or miss informed our customers regarding the condition and safety of our cars. We have alwaysmaintain and practice professionalism and honesty in conducting our business. We pass anyinformation regarding our cars to our customers truthfully and with no hesitation. We have neveradvertise a car for sale unless we are sure that the car is safe and in sound operating condition.Miss [redacted] as she has mentioned in her complain was never forced or coerced to buy the car. Shedrove the car first and asked if she can show the car to her mechanic which we agreed. Few day latershe came and took the car for check up. She came back few hours later and said the car is good and shewould like to purchase the car. During this time, when she first drive the car and the second time whenshe took the for check up, she never mentioned anything regarding the transmission or the problemwith a seat belt. We should mention that we tell our customers that we sell our cars AS IS and there isno warranty on our cars, and that is the precise reason we encourage our customers to check the car,drive it and show it to mechanic to make sure that the car is a right and good car for them. So Miss[redacted] was fully and clearly aware of this facts. Miss [redacted] came back almost 3 weeks later aftershe purchased the car to pick up her license and registration for the car when for first time shementioned the seat belt and transmission. She came back few weeks later and after back and fortnegotiation we agree to help her with cost of transmission which she agreed and was satisfied andsigned the agreement.As far as we are concern we have done everything to help her regarding this matter and frankly we areoutrage for this accusation that we try to hide a problems or rip her off in any ways after, in good fate,we try to help her.SincerelyHamid A[redacted]