We can not speak of any experience Ms*** had had at other repair shops The experience we have had with the vehicle is that the customers complaint has yet to be duplicated Without being able to duplicate we have been in touch with Chrysler (manufacturer of the vehicle) to try and
come up with a diagnosis We have tried everything we know with the help of Chrysler’s knowledge to repair this vehicle On 01/04/we installed a variable valve timing actuator and we hope this will take care of the vehicle We also did not charge Ms*** for any use of our loaner vehicle
I have been having an ongoing repair issue with the air conditioning on my Dodge since June I have taken my truck to Auto Plaza at least times to have the air conditioning fixed I have spent close to $for this to be fixed and it is never resolved
I purchased a car from the following dealer, This is the same company as stated in the complaint, just across the street, it was not listed separately on Revdex.com:
Auto Plaza Chrysler Dodge Jeep Ram
*** *** *** ** ** ***
The issue is that after the fact, I realized that they had unnecessarily ran my credit I specifically spoke with the *** ***(Sales) that I wanted to go through Chrysler financing, that I didn't want my credit ran multiple timesHe assured me that they didnt do that They did it anyway and now I have a hard credit check from auto plaza (didn't ask them for any money) and the legit check from Chrysler Now it is on my credit for two years When I brought it to their attention they basically dismissed me and weren't willing to remove the ridiculous check While I signed their stock credit form I was under the impression that this was actually for the financing to provide the information to chyrsler They were misleading, I would never have
I bought a Dodge Grand Caravan from this dealer in March which is still covered by the manufacturer warranty and I bought an additional year bumper to bumper In April the check engine light came on with a code of *** (crank/camshaft misfire), the car would randomly die as I was driving it Took back to the dealer where they found the code but could not get the issue to happen again so the computer was reset and I was sent home My car continued to randomly die with the check engine light coming on Took back to the dealer in May, same code of *** was discovered, dealer replaced the Oil Control ValveThis fixed the problem for a couple of months In October my check engine light began to come on and the would go off for a while before coming back on This continued for a month, I took the car to *** and they found code *** for the issue A oil leak was then discoveredIn December my check engine light began to flash and when this would happen the car wou
I had my truck towed into the dealership on Thursday, August 11, because it wouldn't startWe know it wasn't the starter, because it sounded like it wanted to turn overWe also know that one of the batteries was still good because our jump box said the voltage was a little over We were told they couldn't test the truck withour putting in new batteries, and we had to pay for that regardless if that was the problem or notThey tried new batteries, and it didn't startSo they must have burned up the starterWe also wanted them to fix the ac while it was in thereI understand that they may have been busy, but our truck was there for days without them even offering to get us a rental vehicleI stopped by to check on it and asked to speak to the manager, but he was apparently too busy to talk to meThey didn't even offer to have him contact me laterOn Tuesday, I called to see if it was doneThey said they would check, and call me backFinally, around 4:pm I c
I took my car in for repair and they did poor work My oil was leaking all over my driveway I took it to a local mechanic, and they said the oil filter wasn't screwed in nearly what it should have been They absolutely lied to me about the anti-freeze in my car I believe they were setting me up, because an year old woman wouldn't know any difference They blatantly lied to me I want to warn people to check with a different mechanic before letting Auto Plaza Ford do any work on their vehicle
Lincoln recalled the airbags in our Lincoln MKXWe have gone to Auto Plaza on several occasions and asked that they replace it but they never have it in stockIn December we received a notice from Lincoln telling us that no one should ride in the passenger seat of the MKX because of the airbag recallThis has been a huge inconvenience because that forces me to ride in the back seat when my husband is driving and limits how many can rideIn May we received another letter from Ford motor company indicating that Ford would cover a rental car as an alternate means of transportation due to the airbag recallIt says that they will let us know by mail when the parts are at the dealer to get the airbag recall done but they anticipate that they will not be available until the 2nd or 3rd quarterIf you require a rental car contact you Ford or Lincoln dealerI went to Auto Plaza on 6/where we purchased the vehicle for the rentalWe were told they only had rentals but they were a
We are aware of the issues with Mr. [redacted]'s vehicle. Some of the repairs that have been performed were caused by another dealer attempting to repair. There have been multiple malfunctions and leaks with the vehicles a/c system. We understand the aggravation that this has caused...
Mr. [redacted] and are doing are best to repair all of the separate issues.
We contacted Experian and asked for the inquiry to be removed, However I would also like to note that it is complete common practice for a automobile dealer to also run the consumers credit. This helps with insuring the customers identity and helps protect the consumer from Identity...
Theft. The extra inquiry does not effect the consumers score anymore than the Banks inquiry as your credit is not affected when you are showing a intent to buy unless it is ran an abnormal amount of times. We apologize for the miscommunication with the consumer if it indeed happened. It should have been told to the consumer that it is our policy to also run the consumers credit to protect the consumer as well as ourselves from Identity Theft. Identity theft not only affects the consumer but also the Dealership and the Financial Institute that is why it is our policy. It also should be noted that with a signed Credit Application we have the right and the consumers consent to run the consumers credit application.
Initial Business Response /* (1000, 7, 2015/04/29) */
We are not sure why there was a complaint made when we were not contacted first.
Ms [redacted] bought a pre-owned truck with pre-owned tires, she knew what she had purchased and the truck was detailed on two different occasions.
We do...
allow our technicians to take a brake by law and generally the wait is for parts to be received. She was made aware of this at the time she was at the dealership.
The only warranty the truck received at the time of purchase was a 3 month 3,000 mile internally lubricated parts warranty in which would have not covered either problem she has had. We have went above and beyond to make sure she is satisfied and have fixed the problems she has had with her vehicle.
Have tried to call this consumer multiple times about the this complaint. The customer had the vehicle towed to our dealership. When the vehicle arrived there was so much grease on the steering wheel and driver seat that our technician did the best he could to clean it up as he didn't...
want to even get in the vehicle with all the grease that was on the interior of vehicle. We did not have a Loaner Vehicle at the time that the customer originally asked for one. The customer was called countless times when we did have a loaner to offer with no luck getting a hold of the consumer. Both batteries were tested and the results were the left battery was weak and the right batter was bad and only showed 431 cold cranking amps. We never assume a battery is bad, we run extensive tests on batteries with a Ford load testing battery device. The consumer was made aware that the vehicle had two bad batteries. The consumer did not like the price of the batteries and we even offered that they could buy and bring in batteries of there choice which was declined. After installing the batteries so that the rest of the vehicle could be tested it was found that the starter was only drawing 9 volts and failed the load test. The customers extended service contract and the customer authorized the replacement of the starter. The starter and batteries had been replaced so therefore the truck started and ran so that we could test the air conditioning. By process we evacuated the a/c system and found that the vehicle had 4.1 lbs of Freon in it. Ford SPECIFICATIONS for the vehicle is for it to have 2.82 of Freon in the system. Whoever had charged the truck before we had ever seen it overcharged the A/C system causing the compressor to fail and also blow a fuse. The customer extended service contract and the customer approved the repair.When the customer came to pick up the vehicle when it was completed that is when one of the customers didn't want to pay for 2 batteries because his charger at home said it was good. His wife had authorized replacing two batteries. It is to be noted that the our ticket was in the wives name who authorized the two batteries. After the husband became upset about the battery it was offered as a good will gesture that he would only have to pay for one battery not two which they received and his wife authorized. We inspected the cameras to see if there was anything that hit or dinged his truck and found no evidence of that. We feel we have went above and beyond already and lost 129.95 by giving a battery away to the consumer as a good will gesture.
Initial Business Response /* (1000, 5, 2015/08/11) */
Ms. [redacted] had her truck in for a oil change and two safety recalls. Our oil change always comes with a Multi Point inspection which was performed. Fluids in the vehicle was at factory specifications and no leak was found on the water pump at...
the time of inspection.
We apologize for any inconveniences Ms [redacted] has had however when a water pump can fail at anytime we can not be held responsible for the problem. We are not sure how the other shop could say that the water pump had been failing for sometime.
It is unfortunate that this happened to Ms [redacted] on her trip. It is our job to do a multi point inspection and recommend services to our customers when they have failing components or needed maintenance and it would not benefit us or the customer by not recommending a fix when there is a problem.
We can not speak of any experience Ms*** had had at other repair shops The experience we have had with the vehicle is that the customers complaint has yet to be duplicated Without being able to duplicate we have been in touch with Chrysler (manufacturer of the vehicle) to try and
come up with a diagnosis We have tried everything we know with the help of Chrysler’s knowledge to repair this vehicle On 01/04/we installed a variable valve timing actuator and we hope this will take care of the vehicle We also did not charge Ms*** for any use of our loaner vehicle
I have been having an ongoing repair issue with the air conditioning on my Dodge since June I have taken my truck to Auto Plaza at least times to have the air conditioning fixed I have spent close to $for this to be fixed and it is never resolved
I purchased a car from the following dealer, This is the same company as stated in the complaint, just across the street, it was not listed separately on Revdex.com:
Auto Plaza Chrysler Dodge Jeep Ram
*** *** *** ** ** ***
The issue is that after the fact, I realized that they had unnecessarily ran my credit I specifically spoke with the *** ***(Sales) that I wanted to go through Chrysler financing, that I didn't want my credit ran multiple timesHe assured me that they didnt do that They did it anyway and now I have a hard credit check from auto plaza (didn't ask them for any money) and the legit check from Chrysler Now it is on my credit for two years When I brought it to their attention they basically dismissed me and weren't willing to remove the ridiculous check While I signed their stock credit form I was under the impression that this was actually for the financing to provide the information to chyrsler They were misleading, I would never have
I bought a Dodge Grand Caravan from this dealer in March which is still covered by the manufacturer warranty and I bought an additional year bumper to bumper In April the check engine light came on with a code of *** (crank/camshaft misfire), the car would randomly die as I was driving it Took back to the dealer where they found the code but could not get the issue to happen again so the computer was reset and I was sent home My car continued to randomly die with the check engine light coming on Took back to the dealer in May, same code of *** was discovered, dealer replaced the Oil Control ValveThis fixed the problem for a couple of months In October my check engine light began to come on and the would go off for a while before coming back on This continued for a month, I took the car to *** and they found code *** for the issue A oil leak was then discoveredIn December my check engine light began to flash and when this would happen the car wou
I had my truck towed into the dealership on Thursday, August 11, because it wouldn't startWe know it wasn't the starter, because it sounded like it wanted to turn overWe also know that one of the batteries was still good because our jump box said the voltage was a little over We were told they couldn't test the truck withour putting in new batteries, and we had to pay for that regardless if that was the problem or notThey tried new batteries, and it didn't startSo they must have burned up the starterWe also wanted them to fix the ac while it was in thereI understand that they may have been busy, but our truck was there for days without them even offering to get us a rental vehicleI stopped by to check on it and asked to speak to the manager, but he was apparently too busy to talk to meThey didn't even offer to have him contact me laterOn Tuesday, I called to see if it was doneThey said they would check, and call me backFinally, around 4:pm I c
I took my car in for repair and they did poor work My oil was leaking all over my driveway I took it to a local mechanic, and they said the oil filter wasn't screwed in nearly what it should have been They absolutely lied to me about the anti-freeze in my car I believe they were setting me up, because an year old woman wouldn't know any difference They blatantly lied to me I want to warn people to check with a different mechanic before letting Auto Plaza Ford do any work on their vehicle
Lincoln recalled the airbags in our Lincoln MKXWe have gone to Auto Plaza on several occasions and asked that they replace it but they never have it in stockIn December we received a notice from Lincoln telling us that no one should ride in the passenger seat of the MKX because of the airbag recallThis has been a huge inconvenience because that forces me to ride in the back seat when my husband is driving and limits how many can rideIn May we received another letter from Ford motor company indicating that Ford would cover a rental car as an alternate means of transportation due to the airbag recallIt says that they will let us know by mail when the parts are at the dealer to get the airbag recall done but they anticipate that they will not be available until the 2nd or 3rd quarterIf you require a rental car contact you Ford or Lincoln dealerI went to Auto Plaza on 6/where we purchased the vehicle for the rentalWe were told they only had rentals but they were a
We are aware of the issues with Mr. [redacted]'s vehicle. Some of the repairs that have been performed were caused by another dealer attempting to repair. There have been multiple malfunctions and leaks with the vehicles a/c system. We understand the aggravation that this has caused...
Mr. [redacted] and are doing are best to repair all of the separate issues.
We contacted Experian and asked for the inquiry to be removed, However I would also like to note that it is complete common practice for a automobile dealer to also run the consumers credit. This helps with insuring the customers identity and helps protect the consumer from Identity...
Theft. The extra inquiry does not effect the consumers score anymore than the Banks inquiry as your credit is not affected when you are showing a intent to buy unless it is ran an abnormal amount of times. We apologize for the miscommunication with the consumer if it indeed happened. It should have been told to the consumer that it is our policy to also run the consumers credit to protect the consumer as well as ourselves from Identity Theft. Identity theft not only affects the consumer but also the Dealership and the Financial Institute that is why it is our policy. It also should be noted that with a signed Credit Application we have the right and the consumers consent to run the consumers credit application.
Initial Business Response /* (1000, 7, 2015/04/29) */
We are not sure why there was a complaint made when we were not contacted first.
Ms [redacted] bought a pre-owned truck with pre-owned tires, she knew what she had purchased and the truck was detailed on two different occasions.
We do...
allow our technicians to take a brake by law and generally the wait is for parts to be received. She was made aware of this at the time she was at the dealership.
The only warranty the truck received at the time of purchase was a 3 month 3,000 mile internally lubricated parts warranty in which would have not covered either problem she has had. We have went above and beyond to make sure she is satisfied and have fixed the problems she has had with her vehicle.
Have tried to call this consumer multiple times about the this complaint. The customer had the vehicle towed to our dealership. When the vehicle arrived there was so much grease on the steering wheel and driver seat that our technician did the best he could to clean it up as he didn't...
want to even get in the vehicle with all the grease that was on the interior of vehicle. We did not have a Loaner Vehicle at the time that the customer originally asked for one. The customer was called countless times when we did have a loaner to offer with no luck getting a hold of the consumer. Both batteries were tested and the results were the left battery was weak and the right batter was bad and only showed 431 cold cranking amps. We never assume a battery is bad, we run extensive tests on batteries with a Ford load testing battery device. The consumer was made aware that the vehicle had two bad batteries. The consumer did not like the price of the batteries and we even offered that they could buy and bring in batteries of there choice which was declined. After installing the batteries so that the rest of the vehicle could be tested it was found that the starter was only drawing 9 volts and failed the load test. The customers extended service contract and the customer authorized the replacement of the starter. The starter and batteries had been replaced so therefore the truck started and ran so that we could test the air conditioning. By process we evacuated the a/c system and found that the vehicle had 4.1 lbs of Freon in it. Ford SPECIFICATIONS for the vehicle is for it to have 2.82 of Freon in the system. Whoever had charged the truck before we had ever seen it overcharged the A/C system causing the compressor to fail and also blow a fuse. The customer extended service contract and the customer approved the repair.When the customer came to pick up the vehicle when it was completed that is when one of the customers didn't want to pay for 2 batteries because his charger at home said it was good. His wife had authorized replacing two batteries. It is to be noted that the our ticket was in the wives name who authorized the two batteries. After the husband became upset about the battery it was offered as a good will gesture that he would only have to pay for one battery not two which they received and his wife authorized. We inspected the cameras to see if there was anything that hit or dinged his truck and found no evidence of that. We feel we have went above and beyond already and lost 129.95 by giving a battery away to the consumer as a good will gesture.
Initial Business Response /* (1000, 5, 2015/08/11) */
Ms. [redacted] had her truck in for a oil change and two safety recalls. Our oil change always comes with a Multi Point inspection which was performed. Fluids in the vehicle was at factory specifications and no leak was found on the water pump at...
the time of inspection.
We apologize for any inconveniences Ms [redacted] has had however when a water pump can fail at anytime we can not be held responsible for the problem. We are not sure how the other shop could say that the water pump had been failing for sometime.
It is unfortunate that this happened to Ms [redacted] on her trip. It is our job to do a multi point inspection and recommend services to our customers when they have failing components or needed maintenance and it would not benefit us or the customer by not recommending a fix when there is a problem.