Initial Business Response / [redacted] (1000, 5, 2016/03/04) */ First off let me say that Ms [redacted] was a former employee that was laid off when the store she worked at closedAs a courtesy we have allowed [redacted] to still purchase on the employee account The battery in question had the terminal burnt off the top of the battery, only possible by an external short or improper installationThe Exide warranty is for manufacturer defects only, which this obviously was notShe was offered a new battery at the discounted employee price with credit for the alleged defect as a core Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) For I worked at three stores which I last worked with carl and no I wasnt laid off I quit so get your facts right and second no body offered any exchange at anytime were I whould pay a lttle more I dont know what pat said that battery is defective and your store dont honor warrentys no were on the batterry does it say any different warrenty is a warrentty dosent matter if I worked for you or not now we can see why stores close because you dont treat customers right I don,t now what pat told you but abvoisly lying I will not ever darken your door agianI worked over yrs with your company were I transferred myself and you had stores close that not a good thing and I traveled around working with carl in crystal I wish now I didn't for an hour Final Business Response / [redacted] (4000, 9, 2016/03/11) */ I'm sorry Ms [redacted] feels that this can't be resolved to her satisfactionI want to thank her for her years of service and wish her well in her future endeavors
Initial Business Response /* (1000, 5, 2016/03/04) */
First off let me say that Ms. [redacted] was a former employee that was laid off when the store she worked at closed. As a courtesy we have allowed [redacted] to still purchase on the employee account.
The battery in question had the terminal burnt...
off the top of the battery, only possible by an external short or improper installation. The Exide warranty is for manufacturer defects only, which this obviously was not. She was offered a new battery at the discounted employee price with credit for the alleged defect as a core.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
For 1 I worked at three stores which I last worked with carl and no I wasnt laid off I quit so get your facts right and second no body offered any exchange at anytime were I whould pay a lttle more I dont know what pat said that battery is defective and your store dont honor warrentys no were on the batterry does it say any different warrenty is a warrentty dosent matter if I worked for you or not now we can see why stores close because you dont treat customers right I don,t now what pat told you but abvoisly lying I will not ever darken your door agian. I worked over 5 yrs with your company were I transferred myself and you had 2 stores close that not a good thing and I traveled around working with carl in crystal I wish now I didn't for 9.00 an hour
Final Business Response /* (4000, 9, 2016/03/11) */
I'm sorry Ms. [redacted] feels that this can't be resolved to her satisfaction. I want to thank her for her years of service and wish her well in her future endeavors.
Initial Business Response / [redacted] (1000, 5, 2016/03/04) */ First off let me say that Ms [redacted] was a former employee that was laid off when the store she worked at closedAs a courtesy we have allowed [redacted] to still purchase on the employee account The battery in question had the terminal burnt off the top of the battery, only possible by an external short or improper installationThe Exide warranty is for manufacturer defects only, which this obviously was notShe was offered a new battery at the discounted employee price with credit for the alleged defect as a core Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) For I worked at three stores which I last worked with carl and no I wasnt laid off I quit so get your facts right and second no body offered any exchange at anytime were I whould pay a lttle more I dont know what pat said that battery is defective and your store dont honor warrentys no were on the batterry does it say any different warrenty is a warrentty dosent matter if I worked for you or not now we can see why stores close because you dont treat customers right I don,t now what pat told you but abvoisly lying I will not ever darken your door agianI worked over yrs with your company were I transferred myself and you had stores close that not a good thing and I traveled around working with carl in crystal I wish now I didn't for an hour Final Business Response / [redacted] (4000, 9, 2016/03/11) */ I'm sorry Ms [redacted] feels that this can't be resolved to her satisfactionI want to thank her for her years of service and wish her well in her future endeavors
Initial Business Response /* (1000, 5, 2016/03/04) */
First off let me say that Ms. [redacted] was a former employee that was laid off when the store she worked at closed. As a courtesy we have allowed [redacted] to still purchase on the employee account.
The battery in question had the terminal burnt...
off the top of the battery, only possible by an external short or improper installation. The Exide warranty is for manufacturer defects only, which this obviously was not. She was offered a new battery at the discounted employee price with credit for the alleged defect as a core.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
For 1 I worked at three stores which I last worked with carl and no I wasnt laid off I quit so get your facts right and second no body offered any exchange at anytime were I whould pay a lttle more I dont know what pat said that battery is defective and your store dont honor warrentys no were on the batterry does it say any different warrenty is a warrentty dosent matter if I worked for you or not now we can see why stores close because you dont treat customers right I don,t now what pat told you but abvoisly lying I will not ever darken your door agian. I worked over 5 yrs with your company were I transferred myself and you had 2 stores close that not a good thing and I traveled around working with carl in crystal I wish now I didn't for 9.00 an hour
Final Business Response /* (4000, 9, 2016/03/11) */
I'm sorry Ms. [redacted] feels that this can't be resolved to her satisfaction. I want to thank her for her years of service and wish her well in her future endeavors.