Auto Pro Co

Vehicle has been in possession of dealer for 6 of the 8 weeks I have owned it for repairs. Repairs are still not completed. Purchased a 2008 Buick Enclave VIN# 5GAEVXXXXXJXXXXXX on 5/28/16 for the sales price of $10,995.00 with $2500.00 down and payments in the amount of $354.00 made to [redacted] NC. The vehicle came with a 3000 miles or 3 month warranty. The mileage noted at purchase was 119,912. Sales person [redacted] contacted me about this vehicle because he was aware I was searching due to an accident I had that totaled my prior vehicle. Same day after getting the vehicle home I noticed that under where the had the sticker in the windshield there was a crack. The next day after getting the vehicle on a highway that would allow speeds over 55 I noticed the stearing and strut system was damaged. The vehicle was back in the possession of the dealer as of May 31, 2016 for the duration of 1 week. After picking the vehicle back up, immediately after driving roughly 50 or less miles the check engine light was on. I contacted the dealer as I asked them to service and check the vehicle before I picked it up for any additional mechanical issues. They were aware that there was a 77.5 mile one way difference between my home and the dealership. I attempted to reach the manager for a duration of 2 weeks. After repeated contact, emails, text and a written letter to the dealer, I contacting the finance company. After that I was contacted back by the dealer and advised to bring the vehicle back over for more repairs. I submitted written diagnostics to dealer reflecting transmission issues. The mileage on the diagnostics are reflected. 3 weeks later I pick up the vehicle. The next day it began having additional and worse mechanical problems which left the vehicle non functional. I had the vehicle re-diagnosed and was informed the same issue was still active and had not been repaired. I paid to my portion of the service bills. My payments to Mid[redacted] and to the Dealer. The dealer refuses to Arbitrate, refund, exchange or honor the warranty or own up to the fact the it may be considered a lemon. I attempted to contact the dealer, provided them with a copy of the latest diagnostics and to date have not heard anything back. I have requested Arbitration per the Arbitration Agreement signed at the time of service. I have had no reply. The vehicle is still at my home in the drive way unfunctional. I am still 500 or so miles covered under warranty. Most of the miles have been because of me taking vehicle back and fourth to dealer and dealer driving the vehicle during the repair periods.Desired SettlementI have no use for a non functional vehicle. The dealer has had repeated chances to honor and correct the transmission and other mechanical issues with the vehicle. He refuses to speak with me in order to resolve these issues. I would like a refund for moneys paid out of pocket and the vehicle considered a lemon and off my credit. I am looking for my down payment, portion of repair proceeds paid, and payments to the finance company refunded. Business Response REGARDING COMPLAINT BY MS.[redacted] SHE DID PURCHASE A 2008 BUICK ENCLAVE FROM AITO PRO OF KINSTON ON 05/28/2016 .. BY THE WAY HER SECOND PURCHASE FROM AUTO PRO...NOT SURE OF DATES BUT MS. [redacted] DID HAVE A SERVICE ISSUE THAT SHE CONTACTED US ABOUT,,HOWEVER SHE PURCHASED AND SIGNED ( AS-IS) .. I HAVE SIGNED FEDERAL BUYERS GUIDE.. I CAN PRODUCE IF NEEDED ,, ITS CURRENTLY AT MY LAWYERS OFFICE WITH MS. [redacted] FOLDER.. SHE JUST RECENTLY HAD A LEGAL LETTER SENT TO AUTO PRO .. AND NOW SHE HAS CONTACTED Revdex.com,, ( WITH NO MERRIT TO CLAIM ) SHE PURCHASED " AS-IS" HOWEVER I DID STEP UP AND HELP SINCE SHE WAS A REPEAT CUSTOMER .. AND ONLY ASK MS. [redacted] TO PAY $600.00 AROUND $1700 WAS SPENT TOTALLY ON AN AS-IS PURCHASE WHERE I HAD TO SPEND NOTHING... MS. [redacted] NEEDS TO HONOR HER SIDE OF THE COMMITTMENT AND FINISH PAYING HER DOWN PAYMENT SHE HAS NOT PAID...... THIS IS THE ISSUE WITH THE DEAL SHES TRYING TO GET OUT OF PAYING HER DOWN PAYMENT... THANK YOU,,, Consumer Response It is obvious Auto Pro is used to selling lemon vehicles. If I bought the vehicle "as -is", then what is the attached service agreement along with with the attached dealers Basic Limited Powertrain Coverage service agreement attached. It is obvious, after presented to two attached diagnostics that Auto Pro has not honored that agreement. It is more evident that after sending them the 3rd diagnostic attached with the same initial diagnostic code that they had supposetly fixed that they did nothing more than take my money and not perform any repairs. My payment is current with [redacted]. I do owe Auto Pro another $600 down payment that I refuse to pay for a lemon and due to them not honoring their warranty or Arbitration Agreement that is attached. I did consult with an Attorney however I have not yet hired one or filed suit. I have attempted in good faith to resolve this issue with the dealer but he just seems unconcerned now that he has received his payment from the finance company for the vehicle. In case the dealer forgot what he honored I have again attached documents in support of my complaint. If he is not willing to have the truck repaired, or my money refunded and if this can not be resolve in good faith by the Revdex.com or threw Arbitration then I will have no other choice but to expose the dealer in a court of law and publicly with every agency available. Dealer fails to contact me because he knows the evidence is clear and he never had the truck repaired in the beginning. I have attached once again some of my supporting documents which include the Limited Warranty by Auto Pro honoring engine group, turbo/supercharge group, transmission at a 50/50 split and during the 3 month for 3000 miles which every occures first. (The vehicle is no where near either), the As is sticker, the buyers guide, the arbitration agreement, All three diagnostics with dates and mileage, damage disclosure which ive learned since the vehicle had been wreck, the odometer disclosure, Down payment history payment, repair history payment, rental car statements that shows some of the dates I had no use of the vehicle due to it being in the shop, again the last time it was over 3 weeks in the possession of Auto Pro, emails to Auto Pro which confirm they have not attempted to assist with this matte. The truck is still in the drive way unfunctional. I have informed my finance company about what was going on so they are aware. Final Business Response REGUARDING MS [redacted] COMPLAINT, MS [redacted] DID IN FACT PURCHASE A 2008 BUICK ENCLAVEAS STATED.AND THIS WAS HER 2ND VEHICLE SHE PURCHASED FROM US SO I WOULD THINK THAT WOULD SETTLE THE MATTER OF TRUST OR THAT WE DONT CARE ABOUT OUR CUSTOMERS. MS [redacted] PURCHASED THE VEHICLE AT A REDUCED AGREEGED UPON PRICE .. THIS VEHICLE HAS A RETAIL VALUE WELL OVER 12K DOLLARS IT WAS NEGOATIATED TO $10995. IT IS OUR POLICY IF WE DISCOUNT VEHICLES OVER $500 THERE ARE SOLD " AS-IS" AND THE CUSTOMERS ARE MADE AWARE OF AS MS [redacted] WAS SHE SIGNED THE FEDERAL BUYERS GUIDE SHOWING " AS-IS" NO WARRANTY.. HOWEVER SHE DID HAVE AN ISSUE SHORTHLY AFTER PURCHASE WITH THAT BEING SAID I DID INFACT HELP OUT MS [redacted] AND SPENT OVER $1800 AND ONLY ASK HER TO PAY $600 WHICH SHE AGREED AND THEN ONLY PAID $500 WHEN SHE PICKED UP AND THEN STARTED THIS PROCESS WANTING ALL HER MONIES BACK. I DIDNT LEGALLY HAVE TO DO ANYTHING AFTER SELL HOWEVER I DO HELP MY CUSTOMERS .SINCE THEN SHE STOPPED PAYING HER PAYMENTS WITH THE FINANCE COMPANY AND VEHICLE HAS BEEN REPOSSED AND THE VEHICLE HAS BEEN RE SOLD WITH NO ISSUES AS MS [redacted] COMPLAINED ABOUT.. SHE JUST HAD BUYERS REMORSE AND WENT ABOUT IT THE WRONG WAY WE WOULD OF GLADY TRIED TO TRADE VEHICLE OUT BUT SHE WANTED TO REURN AND GET MONEY BACK FOR NO ISSUES . THE VEHICLE TRANSMISSION WAS REBUILT AND STRUTS WERE PUT ON VEHICLE AND THAT TOOK CARE OF ALL PROBLEMS ,, AS SAID VEHICLE HAS BEEN RE SOLD AND CUSTOMER HAS HAD NO COMPLAINTS ,,, THANK YOU

Used vehicle needs thousands in repairs within a month and a half of purchase. I think the dealer must have known, given the scope of the problems.Vehicle purchased: 2005 Nissan AltimaWorked with [redacted] at AutoproCost (on credit card): $5632.24Purchase Date: 5-23-15Problem Date: 6-28-15Car stops running while being driven. Restarted and taken to Greenville Nissan in Greenville, NC. Diagnosis (via Gary at Greenville Nissan Service on 7/6): new transmission needed. Cost: We had purchased an extended warranty, but that was capped at $1500. The transmission fix was an addition $2400 out-of-pocket.Additional repairs (via [redacted] at Greenville Nissan on 7/7): Service center discovered that part of the alternator cover/mount had been broken off during previous work on the car (work done before we purchased it). Alternator needed to be replaced.Additional cost: $270 + laborThese major problems with the malfunctioning transmission and the visibly broken alternator indicate that the dealer either did not do the work that should have been done to ensure a working product and intentionally misrepresented that product to us, the consumers. While I am asking for compensation only for the repairs to the serious problems with the vehicle, I would also like to note that this situation has been additionally problematic because the car was purchased for my elderly mother to use around town: she has been without a car for almost 2 weeks now, which means that I have to leave work early or come in late so that I can take her shopping, to appointments, etc. The situation has not been helped by the difficulty I've experienced getting in touch with the dealer to resolve issues surrounding the paperwork for the 3-month warranty they included in the purchase price of the car. They eventually mailed the paperwork that needed to be mailed, but not without multiple days of multiple, unreturned calls.Desired SettlementI would like reimbursement for the major repairs that were needed over and above what the warranty covered (the total is approximately $2700).Business Response /[redacted]/Contact Name and Title: [redacted]-OWNERContact Phone: XXX-XXX-XXXXContact Email: [redacted]@YAHOO.COMIN RESPONSE TO COMPLAINT #XXXXXXXX CUSTOMER DID IN FACT PURCHASE ON DATE INDICATED... WE DO SERVICE OUR VEHICLES BY A THIRD PARTY SERVICE CENTER AND WE DO ALL REPAIRS THAT ARE SAFETY ISSUES AND ANY SERVICE THAT IS IN NEED TO MAKE SURE VEHICLE RUNS PROPERLY AND WITH NO SAFETY ISSUES...OBVIOUSLY MECHANICALL ISSUES ARE GONNA ARISE FROM TIME TO TIME UNKNOWINGLY TO US OR ANYONE ELSE... WE DO NOT SALE VEHICLES WITH KNOWN PROBLEMS WE TRY TO MAKE SURE VEHICLES ARE READY TO GO AND TO CORRECT PERSON SUBMITTING CLAIM SHE DID NOT PURCHASE A " WARRANTY" I GIVE WITH PURCHASE AT TIME OF SALE AT MY EXPENSE... NO COST TO HER !!! I JUST WANTED TO MAKE THAT CLEAR I DO TRY TO DO THE RIGHT THING ALL THE TIME AND I UNDERSTAND THINGS ARE GONNA HAPPEN FROM TIME TO TIME SO I DO GIVE A WARRANTY IT IS CLEAR AT TIME OF PURCHASE WHAT IS COVERED ... JUST ABOUT ALL USED CAR DEALERS SELL THERE VEHCILES "AS-IS" NO MATTER WHAT THE MILEAGE OR YEAR IS I DO GIVE A WAARNTY ... Consumer Response /[redacted]/We chose your dealership because of the warranty that comes with the purchase we were concerned about things potentially going wrong and we thought the warranty reflected the fact that you all had the vehicles thoroughly inspected before selling them. We trusted the dealership to check the vehicle for substantial mechanical and safety issues. However, the extent of the problems suggests that the car was not checked for these things. The transmission was shot, the alternator visibly broken, and now the catalytic converter can be added to the list (for an addition $900): the Nissan dealership service department informed me this morning that the converter is overheating so significantly that it would likely have started a fire if not replaced. It's fortunate that my mother was not hurt as a result of these mechanical problems: the transmission problem caused the car to cut off while it was being driven and the converter was a clear fire hazard. This is not a car that had been checked sufficiently for major mechanical and safety issues. I recognize that the dealership does not do the inspecting and instead relies on a "third party service center," but the product is still sold by you and your customers have a reasonable expectation that the products will work and be safe. Reimbursing for these necessary repairs would go a long way in terms of maintaining your reputation because it is the *right* thing to do. I have contacted a consumer law attorney, but I would much rather avoid pursuing that any further both because I honestly do not want to hurt your business and because I have already put enough money and time into this.Final Business Response /[redacted]/MY STANCE IS IN THE FIRST RESPONSE. THANK YOU I DID NOT GET THIS REBUTTAL UNTIL IT ARRIVED IN MAIL.. I DID NOT SEE THIS LAST EMAIL FROM YOU I LOOKED AT IT AS THE FIRST AND HAD ALREADY ANSWERED... THANK YOU Final Consumer Response /[redacted]/(The consumer indicated he/she DID NOT accept the response from the business.)The engine in the car is shot due to the overheating catalytic converter (which also posed a fire hazard).For this, along with the visibly broken alternator, not to be noticed before the car was put on the lot is a significant oversight. Yes, used cars are risky purchases, but a dealer who supposedly works with a mechanic to check cars before selling them should not allow a substantially damaged and unsafe product to be sold. We went through a dealer to avoid that kind of deception.

They are very willing to get you in and get you in a car. However, afterwards comes the bad news. As soon as we pulled off the lot, the check engine temperature light came on. We stopped driving and let it rest for a while. Over the next thirty days while waiting for our plates, we were told that the title was shredded and they're not going to get us another one. They didn't even have it when they sold it which is very against the law. So when we went in requesting a title and they asked how the car was doing we told them it is having issues. They offered to take the car and fix it. For thirty days we had no updates on the car. We would call a few times a week but every time it was either "The owner is out right now, can I take a message?" or "He is busy at the moment. Can you call back later?" We left more than seven messages and received no call backs. We finally went down to the store one day and his secretary told us to go into his office. As soon as we crossed the threshold he started yelling at us and making excuses about how he didn't even know he had our car. Then he said it will be ready in three days. We hadn't even spoken to him at all at this point. He tried to shoo us out the door and I told him very kindly that she (my fiancée) would like to say something. He let her talk for about ten more seconds until he told us to stop talking. This time I was a little bit more firm and said that he needs to let her finish. He swings his chair around toward me and says to me, "Who are you? I'm not even talking to you. You have nothing to do with this and you come into my store and demand that I speak to her?" He then told me to shut up and I looked him dead in the eye and said, "Sir, that is my fiancée. I bought this car with her. I pay the loans on that car with her. I have every bit as much reason to be here as she does." He calmed down and let her speak for a few minutes then told us to leave and he will take care of it by trading her a car. She said she just wants her money back at this point. All he said was "We'll see about that." As we were being rushed out by him, I turned around and said, "You know, you have really terrible customer service." He yelled and screamed, "Get out of my store!" He offered to pay the car off so we could "stop dealing with each other."