Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I would like to sincerely apologize for your issue on your vehicle that we missed. Looking into the details on your vehicle it looks like we did diagnose the wheel bearing to be bad and needing replacement when you initially came in. I will admit we were in the wrong for letting you pick up your...
vehicle when you still had a issue. For your inconvenience we replaced both front hub bearing assemblies for you at no charge 2 days later. If there is anything further we can help you with I would be glad to help with that. We appreciate your business and want you coming back happy. Thanks, Jim
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I would like to sincerely apologize for your issue on your vehicle that we missed. Looking into the details on your vehicle it looks like we did diagnose the wheel bearing to be bad and needing replacement when you initially came in. I will admit we were in the wrong for letting you pick up your...
vehicle when you still had a issue. For your inconvenience we replaced both front hub bearing assemblies for you at no charge 2 days later. If there is anything further we can help you with I would be glad to help with that. We appreciate your business and want you coming back happy. Thanks, Jim