Auto Protection 1

I would like someone, anyone to replay to an email as I have tried for several weeks to contact Auto Protection 1 at 888/860-4206, either being placed on hold for longer periods than 20 minutes at a time to only be hung up, or I receive a recording stating to call back during normal business hours, and it is within normal business hours I am calling. My email is [email protected].

[redacted] was contacted by our office on 07/29/in regards to an extended warrantyAfter going over the coverage, she agreed to take out the extended coverageThe policy that outlines what is and is not covered was delivered to the provided address on 08/05/On 03/07/ [redacted] filed a claim for the accelerator pedal position sensor and was advised this part is not a listed componentOne of our representatives contacted the customer on 05/26/and offered a discount to help compensate for the uncovered repair, and she agreed to continue with the coverage

2/24/2018: Mediator left message with customer .3/05/2018: Mediator left message with customer .3/12/2018: Mediator left message with customer .3/15/2018: Mediator left message with customer.3/19/2018: Mediator left message with customer

To whom it may concern, We called *** on 6/13/in regards to an extended protection on her Nissan SentraAfter going over the protection, she agreed to the terms and conditions of the policyMsMoore called our office on 7/10/to cancel the policy she had purchasedShe was
advised to sign and date the policy that was sent to her and we would get her refundedShe was well within her day review periodShe called and informed me she had sent the information several times, so I offered to take care of it and provided my business emailAfter reviewing the calls, I went by the date she first asked to cancel, 7/10/2017, and issued her a full refundThe down payment that was taken off her MC was reversed back onto the card and the first monthly payment is being sent out by checkI had informed *** of this being taken care ofBest Regards, *** *** Customer service manager Auto protection

Complaint: ***
I am rejecting this response because: I have repeated requested to cancel the service and these people are not listening to me! I am ready to take this issue to the New York State Attorney General as I am a year old woman and these youngsters are not listening to me when I say I want to cancel the coverage. I repeatedly requested to cancel the service and provide me with a refund. They refuse to listen to me
Sincerely,
*** ***

Mr*** called our office 02/23/We discussed some of his concerns, went over the policy with him and tried to help him in anyway that we couldHe still wished to cancelWe cancelled his policy and refunded him the down payment in the amount $to the original card he used when taking
out a policy with our companyWe have *** on our DO NOT CALL list as of his cancel date 02/23/

We contacted *** on 6/29/about an extended warranty for her Nissan JukeAfter speaking with the salesman Ms*** agreed to the coverage and put a down payment of $On 7/28/her first monthly payment ran in the amount of $We received her cancellation letter
8/03/2017, and at that point closed the accountRefunds do take 30-60, but she will be sent out a full refund

We contacted the customer on 10/6/in regards to an extended service contract for a Ford EdgeAfter speaking with with the customer, they agreed to the terms and conditions of the policy and paid a down payment of $The customer and his wife called in on 10/16/to cancel the
coverageAfter extending the monthly payment term to months to help with cost, they agreed to keep the coverageWithin days of purchase, customers are entitled to a full refund and can cancel by phoneI will note the account and issue their refund

This account has been cancelled and refunded. The vehicle is a 2014 Hyundai Santa Fe with 19,600 miles at set up. I apologize if I had put down the wrong vehicle by mistake. This number will be placed on our do not call list and as I stated, you will be fully refunded.

03/05/2018: In our notes the case is cancelled & refunded. 03/26/2018: This account was already refunded back in November.

[redacted] was contacted by our office on 07/29/2016 in regards to an extended warranty. After going over the coverage, she agreed to take out the extended coverage. The policy that outlines what is and is not covered was delivered to the provided address on 08/05/2017. On 03/07/2016 [redacted]...

filed a claim for the accelerator pedal position sensor and was advised this part is not a listed component. One of our representatives contacted the customer on 05/26/2017 and offered a discount to help compensate for the uncovered repair, and she agreed to continue with the coverage.

Complaint: [redacted]
I am rejecting this response because:I do not have a Ford Edge. I have never accepted any other option the sales person attempted repeatedly to bully me into accepting his offer and told me I could not get my money back. Daily I email the company requesting my money back. 
Sincerely,
[redacted]

[redacted] was called by our company on 04/12/2017 to put protection on her 2010 Dodge Avenger. The down payment for her extended warranty was $160. After trying to make sure it didn't put her in a financial bind, they processed a split payment. [redacted] put down only $25 and set up the remaining down payment...

to be processed on 04/20/2017. On 04/18/2017 she contacted our office to cancel because of affordability. Our staff tried to help her with her monthly payments, but she stated she could not afford the coverage and was given cancellation procedures. Within 30 days all our customers are due a full refund. [redacted] never sent in the paperwork and had called our company three different times to ask for the address. I have went ahead and refunded the $25 to the card used to purchase the protection and cancelled her account.