Auto Rain Contracting

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Our company motto is customer service. We however did have a communication breakdown on this job. When our service person turned in the paper work they failed to tell the billing department it was to be no charge. The original person who took this order knew nothing about her
carpet or water in basement. My repair person also did not say anything about the carpet. Had that info been relayed,Auto Rain would of hired whoever she had wanted to take care of the issue. I understand that she is frustrated but *** was following up on this and we would of told her to not do anything with the bill till we contacted her. All my repair guys work in the field so sometimes it takes a couple of days to get the answers. When this work was scheduled my repair person called in sick. We did leave Mrs *** a message that it would need to be rescheduled. Sorry if she felt like we did not communicate this.We have contacted Mrs*** and have credited the bill as it should of beenIf Mrs*** was to submitt a bill to us for the carpet cleanup we would and will take care of it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Autorain installed a sprinkler system at our lake house on Couer d'alene lake september of 2013. When we purchased it, they were the only company that offered us a warranty. My husband had problems this summer with the sprinklers staying on. We called their office, and scheduled a time for one of their technicians to come out. They were able to fix the problem free of charge. They also come out to winterize and turn on our sprinkler system in the spring. We our building a new house in Spokane, we our definitely using autorain to install the sprinklers.