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Auto-Rain Supply, Inc.

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Reviews Auto-Rain Supply, Inc.

Auto-Rain Supply, Inc. Reviews (2)

Review: On 10/4/13 I placed an order online- On 10/8/13 I called & spoke with [redacted]. I explained that I had not received my confirmation order email, so he asked me for my order number, which I gave him. He wasnt able to locate my particular order,& said he would need to contact his IT guy and get back to me.On 10/14I called back. He said that he was having someone look into it & they would be calling me. I wasnt holding my breathso I replied to the email that was automatically sent to me on 10/4. It said: [redacted] stated that someone would be emailing me confirming that the order has been placed and shipped. I am needing the part ASAP,so if someone would send me an email when this item ships out that would be wonderful.To which I received a response on 10/14 that stated:We currently do not have this item in-stock however I can get it.I see that you need it ASAP so me ordering it will affect how soon you can get it.According to my vendor we wouldn't get it for 10-14 days & as soon as we saw it we could get it shipped out.Please let us know what you would like to do.I replied 10/14:Would the shipping stay the same?When should I receive it?She responded 10/16:The prices would stay the same as that was what was originally quoted.As for shipping as soon as we get it in we can get it shipped out the same day.I replied back 10/16:Please place the order for me, & send a confirmation when it has shipped.On 10/30I emailed for an update on the orderno response On 11/6I emailed again for an update on the orderNO RESPONSE On 11/8I called and spoke with [redacted] again, he said it should be in on Monday 11/11, & that it would ship out that day, & I should have a confirmation email on Tuesday 11/12.I checked on 11/12NOTHING I sent ANOTHER email on 11/12-NO RESPONSE.I called AGAIN on 11/13 9:00AMSpoke with [redacted].He said that my order was down the street, and that I should get a confirmation email within an hour to an hour and a half. NEVER GOT AN EMAIL.I sent ANOTHER email 11/13 at 11:12AM with no response.Desired Settlement: It did not state anywhere on the site that this item was not currently in stock and that it would take 2 weeks for them to get it. I would have had no issue if that was explained to me on October 4th. I want the order, I want it shipped to me, and I want it done NOW. Can someone please help me at this point, I am beyond frustrated and the lack of customer service from these people is absolutely unreal at this point.

Business

Response:

Her order was shipped complete on 11/13/13.

Review: I placed an order with this company on 5/6/13 and received a shipping notification email the following day(5/7/13). After checking the tracking document for 10 days with no updates from the shipping company on any receipt of the products I called on 5/17/13 to inquire about my order. At this time I was informed the order had not shipped due to an inventory shortage on the parts I had ordered. I had ordered a total quantity of 25 and was informed only 20 were in stock. I was told a new shipment would arrive on the morning of Friday 5/18/13 and the full order would be shipped out that same afternoon. I asked if the order could be expedited due to the delay and was informed this would require management approval because I was unwilling to pay for the extra shipping charges. I asked how I would know if this was approved by management and was told the exisitng tracking number would be cancelled and a new number would be sent to me. The exisitng tracking number was indeed cancelled however a new tracking number was not forwarded. On Monday 5/20/13 I called the company agian to check on the order and was informed the order had shipped and would be delivered on 5/21/13. I did receive the shipment on the day I was told however only 16 of the 25 parts requested had been shipped. I immediately sent an email to their shipping department requesting some answers on why only a partial shipment was sent and asking for a target on when the remaining parts may be shipped. Again no response so I called the company again on 5/27/13 at which time I provided my cell phone number so a manager could call me back. No response again. Next I received an email on 5/28/13 from someone saying they were the CFO thanking me for my order and asking if there were any issues. I outlined the scenario above in my email response on 6/5/13 back to him and once again no response. It is now over a month after I placed this order and no one is willing to call me back or provide any answers on fulfilling their obligation on this order.Desired Settlement: I would like the company to ship me the remaining parts I ordered.

Business

Response:

The customers other parts from this order are now in route with

UPS. The back ordered items arrived and were sent with tracking

number is 1[redacted]93. We apologize for the delay and lack

of communications. This is a very busy time of the year, but this

should never happen. We appreciate the business and their patience

in this matter. We hope we will have an opportunity to serve them

and make up for our tardiness in processing this order. As a token

of our appreciation we would offer 25% off their next order.

Consumer

Response:

I have received the additional shipment from the business in reference to complaint ID 9577525, and find that this resolution is satisfactory to me.

Regards,

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Description: Lawn & Garden Sprinkler Systems, Air Conditioning Contractors & Systems, Heating Contractors, Heating & Air Conditioning, Fireplace Equipment - Retail

Address: 110 E Pacific Ave, Spokane, Washington, United States, 99202-1518

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