Auto Repair Specialist, Inc.

Review: I took my vehicle in to get the brakes repaired/changed (I am unsure of the correct terminology). I informed them that I had problems with the front brakes but the rear brakes worked fine. I was informed that they could only replace both, not just the front or back. I went to another service establishment and the work was completed without any problem. I know it is also their prerogative to set their prices, but the quoted price to me was double what the other establishment charged. I know nothing can be done about the second part of the issue but I did think it was worth mentioning in case other consumers read my review. Representative name: [redacted].Desired Settlement: investigation into shady business practices.

Consumer

Response:

I desire to receive an apology for lying about service that was needed. I ended up having my car repaired, however, the service station at which the repairs were completed stated nothing was wrong with my car to begin with. I had already purchased the part, so I had the "repairs" made anyway.

Business

Response:

In response to Mr. [redacted]'s complaint ([redacted]) we have searched our records and do not have record of a work order even being written around the date in question under his name. We may have looked at his vehicle and rendered a verbal opinion but no work was done and no fees were charged. In reviewing the matter with employees no one remembers an issue such as Mr. [redacted] describes around the date in question. I'm not sure how to reply to such a vague complaint that he describes, reading his complaint really makes no sense and doesn't seem to follow our common business practice.Any questionsBrion Balarzs, President Auto Repair Specialists Inc.