Auto Repair Specialists

Complaint: [redacted] I am rejecting this response because: There are inaccuracies in the business response I said specifically over the phone and in person that the fluid was leaking from the radiatorI asked for an estimate and was told that it required a radiator replacement when I specifically asked to fix the leakAlso, if you know the radiator is leaking, why would you add fluid and charge another $18? I am calling out this business for being dishonest and overcharging for services not neededI also never said I was getting rid of the car and it's irrelevant to what they proposed doing which is to attempt to charge me $for a $repairI would only get the diagnosis cost refunded if they performed the work, which thankfully they never didAaa will hear about their dishonesty as well Sincerely, [redacted]

As stated prior, The customer requested that we diagnose a coolant leak & supply a estimate prior to repair, we diagnosed the customer complaint & supplied the estimate, the customer declined the work and asked that we refill the coolant & to just pay for diagnosis at this time We performed the service the customer requested and require payment for those servicesAt no time was anything "FREE" offered to the customer everOur diagnosis was not inaccurate the radiator was leaking in the drain plug area & the only 100% correct & warranty carrying repair was replacement

Complaint: [redacted] I am rejecting this response because:There are inaccuracies in the business response I said specifically over the phone and in person that the fluid was leaking from the radiatorI asked for an estimate and was told that it required a radiator replacement when I specifically asked to fix the leakAlso, if you know the radiator is leaking, why would you add fluid and charge another $18? I am calling out this business for being dishonest and overcharging for services not neededI also never said I was getting rid of the car and it's irrelevant to what they proposed doing which is to attempt to charge me $for a $repairI would only get the diagnosis cost refunded if they performed the work, which thankfully they never didAaa will hear about their dishonesty as well Sincerely, [redacted]