Auto Repo Depot

I hadn't even had my vehicle even two hours after purchase before I started having problems with it. I informed the dealership right away of the issues I was having. They informed me to bring the vehicle in the next day. Upon arriving, a mechanic immediately tried taking the vehicle keys from me stating that he was the manager. I knew he wasn't (as I had spoken to the actual manager the previous day). I informed the mechanic to take me to the actual manager before I handed over the keys, to which he obliged. The business owner was extremely rude to me and my mother-in-law. I had her accompany me because I was five months pregnant and didn't want to enter the dealership on my own. The business owner implied that the amount of time it would take to repair my vehicle would apply to my implied warranty. I then informed him that State law stated otherwise. He continued being rude to me trying to speak over me. I then informed him that I would let his mechanics look at the vehicle and that we would go from there. If any further issues do arise from this, I will be seeking legal action against the dealership.

RE:  Complaint # [redacted] Dear Sirs/Madams: This complaint have been satisfactory resolved. On August 8/12/15, we issued check # 1478 in the amount of $1,000 for a full down payment refund to [redacted]. I appreciate your interest on resolving this...

matter. Sincerely, [redacted] General Manager