Auto Republic

Hi ***, Attached below is a response in regards to your foul language, behavior and misconceptions regarding your recent visit to our lot in FullertonAs mentioned in responses to your other reviews, we do not offer a chauffeur service in order for customers to come purchase or view a vehicle on our lotThis is up to the buyer/customer's discretionYou were comp'd a free trip by a team member as a courtesy because after week of deliberation and contact, you decided you wanted to purchase a vehicle and he paid for you out of his own pocket, in order to come to the lot to pick up your vehicleWe offer hi-res photos of every vehicle, taken in broad daylight, as well as views from everything including the exterior from every angle, to the interior, carpets, upholstery, tires, trunk and engine bayYou're always welcome to ask for more photos of each vehicle, or a video, and during your full week of contact with the salesperson, you did notInstead you came to the lot on his dime, from Los Angeles, then proceeded to say you wanted an even bigger discount on the vehicle and demanded to be chauffeured homeYou then began to use foul language and become irate, and your behavior was noted from everyone including other customers, the front desk, as well as the General Manager, who was alarmed by your performanceAfter threatening to extort us with 'bad reviews on social media' as well as well the Revdex.com, as well as your cursing and behavior, we're genuinely happy we did not do business with youAs mentioned in your other reviews, we've documented the experience and taken testimony of your behavior from the team members who unfortunately witnessed itPlease keep in mind our dealership does not offer a chauffeur car service to prospective customers, and this is something that most customers understandWe recommend you take a look at the actions & behavior/language and threats which led to everyone on the lot feeling uncomfortable working with youWe wish you all the best and trust us, we wish we could recoup the money our team member spent getting you here in order to purchase the vehicle as wellGood luck in finding a vehicle you love

Dear Revdex.com:Thank you for giving us the opportunity to respond to this customer complaintPer your request and in order to protect privacies when posted online, we will refer to them as "customer" and designate husband & wife moving forward. The customer (wife) came to our lot initially in
hopes of trading in her Toyota 4Runner, and found a truck that suited her needsOnce she found a truck (Toyota Tacoma) that was to her liking, she requested to make the trade for her current vehicle and subsequently purchase the vehicle from us shortly thereafterThe customer purchased the vehicle "As-Is" and signed an "As-Is" agreement stating they were purchasing the vehicle exactly as-is, with no further modification, mechanical or aesthetics, etcit was extremely clear and most (if not all buyers understand what an Contract is).The customer (wife) did not leave their down payment with us in the initial meeting/purchase, and so when we called them in order to collect the agreed upon down payment, the customer *at that point* claimed that there were "some issues" with the truck and that they had paid about $dollars in order to correct themWhile there were no issues with the truck during the purchase and the test drive during the initial purchase, *** ( who is The GM at Auto Republic -- which is why they were 'routed' to him directly) got the 'OK' from ownership in order to have the $coveredNormally, we would not do this after a sale (or without an extended warranty when a vehicle is purchased as-is), however *** spoke directly with the couple and wanted to make sure they were taken care of, especially because of the pregnancyAgain, we'd like to point out, that we did this because we wanted them to be happy as our customersWe take pride in making sure our customers are repeat customers, and although they purchased the vehicle As-Is, we still wanted to make sure that they were happy at the end of day.When the customer showed up, the $dollars in receipts actually ended up being closer to $dollars, which we still took care of and compensated them for in fullThe customers went home and then we received another call from the customers (this time it was the wife)She called in and spoke with *** as mentioned in their complaint, and *** had our GM, ***, call the customer backWhen *** spoke with the customer (husband), he declined and claimed he did not want to return the truck or unwind the deal -- he wanted to keep it*** then asked what he could do (further) in order to make them happy (as again, we had covered $in unapproved expenses at this point already, which taking into consideration the thin profit margin on vehicles is not something any dealership would normally do for their customers -- but we did).The customer (husband) said he was encountering issues with the tires and wheels, and so ***, again, as a courtesy and after seeing the wife was pregnant (and knowing that he was unable to get anymore discounts approved -- again we are weeks after the initial sale of the vehicle), offered to have a Certified Toyota Mechanic at a Toyota Dealership look at the truck and see if he could diagnose any problems or issuesThe customer claimed they had already taken the truck to someone else and that a new set of wheels and tires should fix the problem that they were experiencing.At this point, *** said he would purchase wheels and tires for the customer out of his own pocket, but yes, being that good wheels are very expensive (and could easily cost thousands, especially for a truck), *** did purchase the wheels second-handThe tires however, were brand new as he did not want to skimp on safety, especially for a familyThe customer (husband) agreed and the truck was also taken to Toyota of San Clemente, where it could be looked at diagnosed for any issues by a Certified Toyota Mechanic at a Toyota Dealership.The Certified Toyota Mechanic at the Toyota Dealership inspected the truck thoroughly and ran it through a series of tests -- both on the road and on the lift, as well as using the Toyota Computer Diagnostic ToolAll readouts tests came back as did the road tests at highway speeds, stop & go, as well as in reverse, turns, etcThe Toyota Certified Mechanic came back and let us know that there was nothing wrong with the vehicle, and at this point, we as a dealership and *** the GM (as an individual) had already allocated thousands of dollars in getting this truck diagnosed, re-tired and re-wheeled to specs and even had a Certified Toyota Mechanic inspect the vehicle. We're really disappointed that we received a message/review like this, especially after we worked so hard -- both as a company as well as individuals in order to appease the customers both before and after the purchase of their vehicleIf you take a look at the timelines of their purchase on January 18th as to when they came back on February 27th, it had been more than a month and after we offered to take care of them as well as reimbursed them -- both from the deal/purchase, as well as ***, out of pocket -- and we feel that we went above and beyond what ANY dealership would do, given the same circumstances -- especially when a pre-owned vehicle is purchased and the customer purchases that vehicle As-IsWe understand that sometimes a two partners may be on different pages and have different goals/desiresAs mentioned, we offered to return/unwind the deal with the customer (husband) and he declined, claiming that he was confident that new wheels and tires would fix the problemUnfortunately it seems that after we did this and appeased them, they could not come to an agreement as to whether or not this would be enough to make them happy.Between the initial working the deal to terms that suited their liking/budget, offering them a great deal on their trade, to refunding/reimbursing the customers and then our GM paying out of pocket in order to replace the wheels and put on brand new tires on their vehicle -- weeks after the purchase and even after they purchased the vehicle As-Is, we feel we have done our share of work and then some; we have gone above and beyond what any dealership would do post-sale and tried extremely hard to please the customers and understand that we're unable to please everyone, but we tried extremely hard, even when it meant losing money, in order to ensure safety and a happy customer experience, especially given the circumstancesThank you

Hi [redacted], Attached below is a response in regards to your foul language, behavior and misconceptions regarding your recent visit to our lot in Fullerton. As mentioned in responses to your other reviews, we do not offer a chauffeur service in order for customers to come purchase or view a vehicle...

on our lot. This is up to the buyer/customer's discretion. You were comp'd a free trip by a team member as a courtesy because after 1 week of deliberation and contact, you decided you wanted to purchase a vehicle and he paid for you out of his own pocket, in order to come to the lot to pick up your vehicle. We offer 30 hi-res photos of every vehicle, taken in broad daylight, as well as views from everything including the exterior from every angle, to the interior, carpets, upholstery, tires, trunk and engine bay. You're always welcome to ask for more photos of each vehicle, or a video, and during your full week of contact with the salesperson, you did not. Instead you came to the lot on his dime, from Los Angeles, then proceeded to say you wanted an even bigger discount on the vehicle and demanded to be chauffeured home. You then began to use foul language and become irate, and your behavior was noted from everyone including other customers, the front desk, as well as the General Manager, who was alarmed by your performance. After threatening to extort us with 'bad reviews on social media' as well as well the Revdex.com, as well as your cursing and behavior, we're genuinely happy we did not do business with you. As mentioned in your other reviews, we've documented the experience and taken testimony of your behavior from the team members who unfortunately witnessed it. Please keep in mind our dealership does not offer a chauffeur car service to prospective customers, and this is something that most customers understand. We recommend you take a look at the actions & behavior/language and threats which led to everyone on the lot feeling uncomfortable working with you. We wish you all the best and trust us, we wish we could recoup the money our team member spent getting you here in order to purchase the vehicle as well. Good luck in finding a vehicle you love.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[In their response the business provided false claims regarding the services promised to me on behalf of their employees, my actions and the conversations that occurred during the date of the incident.]
Regards,
[redacted]